NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
88 reportsClear category filter53,800 miles · Oct 24, 2012
Steering
I ARRIVED TO WORK AROUND 7 AM. WHEN I LEFT WORK TO GO HOME AROUND 4:30 PM, I UNLOCKED MY CAR. I PUSHED THE BUTTON TO START THE CAR LIKE NORMAL (THOUGH I DID NOTICE A LIGHT ON THE DASH THAT SAID "KEY") AND THE CAR WOULDN'T START. I THOUGHT MAYBE MY KEY FOB BATTERY WAS DEAD SO I PUT IT IN THE SLOT THAT ENABLES ONE TO START THE …
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I ARRIVED TO WORK AROUND 7 AM. WHEN I LEFT WORK TO GO HOME AROUND 4:30 PM, I UNLOCKED MY CAR. I PUSHED THE BUTTON TO START THE CAR LIKE NORMAL (THOUGH I DID NOTICE A LIGHT ON THE DASH THAT SAID "KEY") AND THE CAR WOULDN'T START. I THOUGHT MAYBE MY KEY FOB BATTERY WAS DEAD SO I PUT IT IN THE SLOT THAT ENABLES ONE TO START THE CAR WITH A DEAD FOB. THE CAR STILL DIDN'T START AFTER PUSHING THE BUTTON. I HAD MY WIFE BRING ME THE SPARE FOB TO FIND THAT IT TOO WOULD NOT START THE CAR EITHER WAY. I CALLED NISSAN AND THEY TOLD ME IT WOULD HAVE TO BE TOWED SO THEY COULD LOOK AT IT. THE NEXT DAY THE CAR WAS TOWED AND ONCE NISSAN LOOKED AT IT THEY SAID IT WAS THE "STEERING LOCK ACTUATOR". THE PART COST WAS 700-SOMETHING DOLLARS AND BY TIME THE LABOR WAS PUT IN AND THE ACTUATOR WAS INSTALLED, THE TOTAL COST (PART PLUS LABOR) WAS $1173. THIS IS CLEARLY A PROBLEM FOR OTHERS AS WELL. SEARCH "NISSAN STEERING LOCK ACTUATOR" IN GOOGLE OR GO TO THE370Z.COM AND DO THE SAME SEARCH. I THINK IT'S RIDICULOUS NISSAN HASN'T COME UP WITH A DIFFERENT OR MORE RELIABLE DEVICE FOR THE THEFT PROTECTION THAT THIS DEVICE OFFERS, AND IT IS RIDICULOUS THAT THERE IS NOT A RECALL ON IT. *TR
NHTSA ODI #10482122
38,000 miles · Oct 23, 2012
Steering
TRIED STARTING MY 370Z AND IT WOULD NOT START, DUE TO WHAT THE NISSAN DEALER DESCRIBED AS A STEERING LOCK FAILURE. WHEN THIS OCCURS IT LEAVES THE DRIVER STRANDED AS THE CAR WILL NOT OPERATE. NISSAN REPLACED THIS PART ON THE 2012 370Z BUT HAS DONE NOTHING FOR THE PREVIOUS MODELS. NISSAN WILL NOT COVER THE PART SINCE I AM 2000 …
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TRIED STARTING MY 370Z AND IT WOULD NOT START, DUE TO WHAT THE NISSAN DEALER DESCRIBED AS A STEERING LOCK FAILURE. WHEN THIS OCCURS IT LEAVES THE DRIVER STRANDED AS THE CAR WILL NOT OPERATE. NISSAN REPLACED THIS PART ON THE 2012 370Z BUT HAS DONE NOTHING FOR THE PREVIOUS MODELS. NISSAN WILL NOT COVER THE PART SINCE I AM 2000 MILES OVER MY WARRANTY, YET MANY OWNERS HAVE HAD THIS FAILURE. *TR
NHTSA ODI #10481577
28,580 miles · Oct 15, 2012
Steering
ON THE MORNING OF WEDS, OCT. 10TH, I WAS LEAVING WORK WHEN I COULD NOT START THE CAR. KNOWING THAT IT SEEMED NOT A BATTERY ISSUE, I FIRST THOUGHT IT WAS AN INTELLIGENT KEY ISSUE. AFTER REPLACING THE BATTERY IN THE IK WITH STILL NO LUCK, I TRIED AGAIN WITH MY SPARE IK. AGAIN, NO START. I HAD CAR TOWED TO LOCAL NISSAN WHERE THE ST…
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ON THE MORNING OF WEDS, OCT. 10TH, I WAS LEAVING WORK WHEN I COULD NOT START THE CAR. KNOWING THAT IT SEEMED NOT A BATTERY ISSUE, I FIRST THOUGHT IT WAS AN INTELLIGENT KEY ISSUE. AFTER REPLACING THE BATTERY IN THE IK WITH STILL NO LUCK, I TRIED AGAIN WITH MY SPARE IK. AGAIN, NO START. I HAD CAR TOWED TO LOCAL NISSAN WHERE THE STATED THEY HADN'T HEARD OF ANY ISSUE WITH THE 370Z. AFTER 5 HOURS OF WAITING, THE GENERAL DIAGNOSTICS RESULTS CAME BACK WITH MULTIPLE CODE POINTS INDICATING A "STEERING LOCK FAILURE". NISSAN REPS THERE STATED THEY HAD NEVER HEARD OF THIS HAPPENING, YET WHILE IN MY WAIT, I WAS ABLE TO GOOGLE & FIND MANY NISSAN 370Z OWNERS THAT HAVE EXPERIENCED THIS FAILURE. THE REPLACEMENT STEERING WHEEL LOCK ASSEMBLY HAD TO BE ORDERED & I PICKED UP THE Z ON OCT. 12TH. FRUSTRATING AFTER MISSING A FULL DAY OF WORK & DUE TO THE CAR WAS 5 MONTHS OUT OF WARRANTY, THIS BECAME A VERY EXPENSIVE PART TO REPLACE WHEN IT'S OBVIOUS IT SHOULD BE RECALLED. *TR
NHTSA ODI #10480154
37,000 miles · Oct 14, 2012
Electrical SystemSteering
LOCK SET - STEERING MODELS JF00A,JF00B AND JF00C ARE FAULTY. RECALL WAS DONE ON NISSAN GT-R FOR THE FAULTY PART. THE SAME PART IS IN THE 2009-11 370Z AND SUFFERS THE SAME DEFECTS BUT WAS NOT INCLUDED IN THE RECALL. CAR WILL NOT START WITH A FAULTY LOCK SET - STEERING. PART IS KNOWN TO BE DEFECTIVE AS INDICATED BY THE RECALL …
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LOCK SET - STEERING MODELS JF00A,JF00B AND JF00C ARE FAULTY. RECALL WAS DONE ON NISSAN GT-R FOR THE FAULTY PART. THE SAME PART IS IN THE 2009-11 370Z AND SUFFERS THE SAME DEFECTS BUT WAS NOT INCLUDED IN THE RECALL. CAR WILL NOT START WITH A FAULTY LOCK SET - STEERING. PART IS KNOWN TO BE DEFECTIVE AS INDICATED BY THE RECALL FROM NISSAN (CAMPAIGN ID# P0309) FOR THE IDENTICAL PART IN THE 2009 GT-R. NISSAN MUST RECALL THIS FAULTY PART IN THE 370Z AND REIMBURSE CUSTOMERS WHO HAVE PAID FOR COSTLY REPAIRS AND/OR REPLACEMENT PARTS DUE TO A PART KNOW TO NISSAN (AS EVIDENCED BY THE GT-R RECALL) TO BE FAULTY. *TR
NHTSA ODI #10480066
44,441 miles · Oct 12, 2012
Steering
STEERING LOCK FAILED AND CAR COULD NOT BE STARTED. THIS HAPPENED IN A HIGH TRAFFIC AREA AND SAFETY WAS A HUGE ISSUE. CAR HAD TO BE TOWED TO THE LOCAL NISSAN DEALERSHIP. I HAVE NOTICED THAT THIS IS AN ONGOING ISSUE WITH THIS MODEL AS NOTED ON THE370Z.COM. *TR
NHTSA ODI #10479865
Mileage unknown · Oct 11, 2012
Steering
DROVE TO WORK AS NORMAL. PARKED CAR SAME SPOT AS EVERY DAY. GOT INTO CAR TO GO TO LUNCH. CAR WONT START. IGNITION SAYS LOCKED AND THE INTELLIGENT KEY SYSTEM WARNING LIGHT IS ON. STRANDED IN A PARK LOT ALONE. UNACCEPTABLE. NO WARRANTY. *TR
NHTSA ODI #10479810
76,000 miles · Oct 7, 2012
Electrical SystemSteering
STEERING LOCK FAIL. *TR
NHTSA ODI #10478921
15,000 miles · Jul 13, 2012
Steering
I HAVE HEARD MANY, MANY STORIES OF STEERING LOCK FAILURE ON THESE CARS MADE FROM 2008-2010 NISSAN'S MORE EXPENSIVE SPORTS CAR, RHE GT-R, HAS THE SAME PROBLEM WITH THE SAME PARTS AND WAS THE SUBJECT OF A RECALL. WILL SOMETHING BE DONE? PEOPLE ARE BENG STRANDED ALL OVER WHEN THEIR VEHICLES WON'T START! *TR
NHTSA ODI #10465612
33,000 miles · May 18, 2012
Steering
TL* THE CONTACT OWNS A 2009 NISSAN 370Z. THE CONTACT STATED THAT THE INTELLIGENT KEY INDICATOR WARNING LAMP WAS ILLUMINATED, WHICH PREVENTED HER FROM TURNING ON THE IGNITION OR ANY OTHER FEATURE ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ELECTRONIC STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED…
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TL* THE CONTACT OWNS A 2009 NISSAN 370Z. THE CONTACT STATED THAT THE INTELLIGENT KEY INDICATOR WARNING LAMP WAS ILLUMINATED, WHICH PREVENTED HER FROM TURNING ON THE IGNITION OR ANY OTHER FEATURE ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ELECTRONIC STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 33,000.
NHTSA ODI #10458962
60,000 miles · May 10, 2012
Steering
TL* THE CONTACT OWNS A 2009 NISSAN 370Z. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER DISCOVERED THAT THE STEERING COLUMN LOCK UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
NHTSA ODI #10458049
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.