2020 Mitsubishi Outlander

I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text messages. They also did not return any calls to the BBB and I also submitted a complaint to the BAR. They are refusing to help me and other dealerships are also ignoring me. Thank you for your attention to this message. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)


I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.

After reversing out of say the drive way or parking spot there is a thump noise after putting the car into drive and proceeding to go. I have taken it to the dealer and they state multiple people are experiencing the same thing and that they have been in contact with Mitsubishi about it and they say it is normal. I have never had this happen in any vehicle I have ever owned before and for it to be told to me that multiple people are experiencing this is not very satisfactory. And should be something they look into. Another issue I recently brought to the dealers service department is the ac has a foul odor after the change of the filters. And that it smells like stagnant water or mildew and again I was told the same thing that it is common. Why would I want to ever purchase another Mitsubishi if they are saying all this is common among their brand. Seems to me the unit collecting the fluid that then gets drained from the unit when sitting still is just collecting and going stagnant and causing the smell. I have a warranty on the vehicle however everything is a normal thing people have going on with their vehicle. Seems they don't want to put in the work until say the warranty is expired. A warranty they offer along with the extended warranty to cover bumper to bumper items I purchased. Ac problem is what it is it's not a safety concern but the thump in the tire after reversing seems like it should be a recall of something to do with the suspension and I don't think it has been investigated as it should. Who is to say I'm on the interstate driving and get in an accident that not only effects myself but others.

I was at a 24 hr storage unit. It was dim & I needed to unload from the rear hatch door so I backed to the open storage unit door in its upright position as high as I could get it & stopped at a safe distance from the doorway so the car door would not catch the storage unit door. I put the vehicle in PARK to have some lighting & double checked before I got out- gear shift securely in PARK. I opened the car's rear door & started unloading without overly disturbing the vehicle or causing any unnecessary movement. I had just turned my back to the car door to put down some boxes in the unit. As I turned back to the car to retrieve another item, I noticed movement. There was a rapid simultaneous series of events: I felt the rear hatch hit my nose, I heard a crash with shattering glass & I tried to jump clear. It was over in minutes . I was inside the storage unit and had to squeeze out to try to free the storage unit door. The door had fallen and gotten wedged between the rear frame of the car & behind the back wiper. I gently freed the door after much diigent effort. Once freed, the car proceeded to move forward on its own before I could access it to shut off the engine, & it eventually crashed into the opposite storage unit. I accessed the vehicle at that time & reversed away from the buildings so the car was equidistant from both buildings & facing an area where it would do minimal harm if it moved again, though I did cut off the engine. Verified vehicle was in PARK. The car had damage to the whole rear area, & damage to the driver's side bumper. Front wheels had been turned right so the car's trajectory was a wide right arc. i tried calling the rental facility manager but there was no after hours number & no answer, so I called city police who promptly arrived within minutes; one vehicle immediately drove up & I quickly punched in my gate access code for easier entry. This vehicle was followed by another white pickup who punched a code on the keypad & let himself