2020 Mitsubishi Outlander


I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

The touchscreen controlling many functions and settings of the vehicle failed. That means there are numerous settings and driving options that can no longer be accessed and that any functions requiring touch such as navigation, music, and others requires using your connected device while driving (meaning looking and touching your phone while driving). This creates unsafe driving conditions for the many thousands of drivers that have experienced this problem. There is a very large community on the internet saying that Mitsubishi should issue a recall, but Mitsubishi doesn't seem to care at all. They do, however, encourage the many that are having the problem to go to their service department and have the whole infotainment/ control computer replaced to the tune of about $4000. Seems like a blatant money grab to me-- one that is causing thousands of drivers who cannot or will not undergo that $4000 expense to drive a vehicle where they do not access to all setting controls and are required to fiddle with their phone while driving. Very unsafe.

The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.

The touchscreen does not work. This impairs use of the hands free telephone usage, volume levels, and altering of settings. This is a known problem, and Mitsubishi has recalled it in Australia. It is unsafe for any driver to not have ready access to hands free phone usage as it is well known how often distracted driving due to phones has caused accidents.

In less than 60k miles since manufacture of the vehicle, the infotainment screen began to be insensitive to touch. 6k miles later it no longer works. During that time it was inconsistently working. This is a safety issue due to the driver focusing their eyes on the infotainment screen, while repeatedly pressing the same button, instead of the road. Most times, the driver had to pull over to make the change. Sometimes, due to urgency of the change, the driver had to pull over where little to no shoulder existed which could have resulted in a fatality had a vehicle struck the driver's vehicle. It has recently be learned that a standard computer mouse can be used to operate the infotainment unit. Without saying, this is completely unacceptable procedure for a moving vehicle. Mitsubishi will no do anything to honor this failure, and based on discussions in various forums, the screen dies within the first couple years of owning the vehicle. In the subject late model 2020, the screen had no longer worked by 3Q24.

Touch screen radio stopped working by touch reported the problem and was told by our dealer they couldn’t fix it it had to go to another dealer. That dealer said they could fix it and sent us back by the time they had time for us the warranty was out and they want us to pay for it after only 2 years. A family member had this say issue and sued and got a settlement and radio fixed