2016 Mitsubishi Outlander

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO OXNARD MITSUBISHI (1345 N OXNARD BLVD, CA 93030, PHONE NUMBER: (805) 483-5555), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I PURCHASED A 2016 MITSUBISHI OUTLANDER IN 9/2015 FROM LARRY J MITSUBISHI. IN AUGUST OF 2016, WE RECEIVED A LETTER ABOUT A RECALL(SR−16−006 ON THE TRANSMISSION. THE ISSUE IS A MAJOR SAFETY HAZARD THAT CAN CAUSE A CRASH IN THE MIDDLE OF HIGHWAY USE, INTERSECTION OR HEAVY FLOWING TRAFFIC. UPON THE RECALL, WE TOOK VEHICLE TO LARRY J IN 9/2016 TO HAVE A THE PROPOSED FIX TO RE FLASH THE SOFTWARE. VEHICLE DROVE GREAT UNTIL 08/2017, WITH HESITATION AND SLUGGISH ACCELERATION. WE TOOK VEHICLE TO SAME DEALERSHIP TO HAVE IT INSPECTED ON 08/10/2017. IN SPEAKING WITH SERVICE ADVISOR, THE TRANSMISSION WAS HAVING THE SAME ISSUE AND PERFORMED FIX, RE FLASH, AS NOTED IN THE RECALL BULLETIN. WE THEN DROVE VEHICLE ON 08/12/2017 TO MILLEDGEVILLE, GA(4 HOURS FROM HOME) AND BEGAN NOTICING HESITATION AND ACCELERATION ISSUES WHEN ARRIVING ABOUT AN HOUR FROM OUR DESTINATION. UPON LEAVING THAT EVENING TO HEAD BACK TO CHARLOTTE(4 HOURS FROM HOME) THE VEHICLE TOOK A LONG TIME TO PICK UP SPEED AT LIGHTS AND INTERSECTIONS. ENGINE LIGHT CAME ON AND I WAS ABLE TO PULL INTO AUTO ZONE AND CAPTURE ERROR CODES. WE CHECKED INTO HOTEL AND PLANNED TO LEAVE IN THE MORNING. THE NEXT MORNING, DROVE NOT IN 1/8 OF A MILE AND VEHICLE STALLED OUT AT AN INTERSECTION AND HAD TO BE PUSHED OFF THE ROAD. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE DRIVING 70MPH AND HAVE TO SLOW DOWN AND CANNOT PICK BACK UP AND SEE 16-WHEELER AND LARGE SUV'S COMING BEHIND YOU OR GOING 45 MPH AND THE VEHICLE JUST STALLS IN THE MIDDLE OF THE INTERSECTION. TO MAKE MATTERS WORSE, MITSUBISHI CORPORATION IS OF ANY HELP WHEN SEEING ANY REIMBURSEMENT FROM OUT OF POCKET EXPENSES. I HAVE DOCUMENTS ON A WORD DOCUMENT WITH PHOTOS, REPAIR ORDERS, RECEIPTS ETC.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO WILLIAM LEHMAN MITSUBISHI OF MIAMI (21000 NW 2ND AVE, MIAMI, FL 33169) AND WAS INFORMED THAT THEY DID NOT HAVE THE PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT SHOULD GO BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/06/17*LJ THE VEHICLE WAS REPAIRED. *JS

THE SHIFTER ASSEMBLY CAME APART AFTER I SHIFTED FROM PARK TO DRIVE. PLASTIC PIECES AND INDICATOR COVERS POPPED OUT THROUGH THE CENTER CONSOLE AND WERE VISIBLE. WHILE I WAS DRIVING THE BUNCHED UP PLASTIC PIECES WOULD CAUSE MY VEHICLE TO GO INTO NEUTRAL, AND I WOULD HAVE TO HOLD MY SHIFTER IN DRIVE TO PREVENT IT FROM SLIPPING BACK INTO NEUTRAL . UPDATED 10/25/17*LJ

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MITSUBISHI MOTORS DEALER LOCATED IN PATCHOGUE, NY, BUT WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. ON TWO OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL AND BRAKES LOCKED UP WITHOUT WARNING. THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND DAMAGED THE BUMPER. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. ON ANOTHER OCCASION, WHILE DRIVING, THE ENGINE LOCKED UP AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE ROLLED BACKWARDS INTO A TELEPHONE POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828) 667-5213), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION IN JUNE OF 2017. THE DEALER (SPRINGFIELD MITSUBISHI, 313 BALTIMORE PIKE, SPRINGFIELD, PA 19064) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THEY WERE UNABLE TO INFORM WHEN PARTS WOULD BE MADE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/06/17*LJ *CN