2016 Mitsubishi Outlander

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. ON TWO OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL AND BRAKES LOCKED UP WITHOUT WARNING. THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND DAMAGED THE BUMPER. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. ON ANOTHER OCCASION, WHILE DRIVING, THE ENGINE LOCKED UP AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE ROLLED BACKWARDS INTO A TELEPHONE POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828) 667-5213), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE.

AT APPROXIMATELY 18,500 MILES I NOTICED THAT THERE WAS VIBRATION IN BOTH THE STEERING WHEEL AND BRAKE PEDAL WHEN BRAKING. BASED ON THE MILEAGE I FIGURED IT MUST BE SOMETHING WRONG OUTSIDE OF THE BRAKES - TOOK IT IN FOR SERVICE AT JEFF D'AMBROSIO AND WAS TOLD THAT I NEEDED FRONT ROTORS, BACK ROTORS AND BACK BRAKE PADS - AND THEY WOULD NOT BE COVERED UNDER THE WARRANTY. I TOOK IT TO SOMEONE ELSE TO SERVICE THE VEHICLE (KEPT THE PARTS) AND REPLACED THE FRONT BRAKES AND ROTORS AND WILL HAVE THE BACK DONE THIS WEEKEND - PARTS WERE NOT AVAILABLE. THE FRONT DRIVER SIDE BRAKES SHOWED UNEVEN WEAR WITH THE INNER BRAKE PAD WEARING AT AN ANGLE...THIS IS NOT NORMAL WEAR AND TEAR.

RESPECTFULLY, WE BOUGHT OUR BRAND NEW 2016 OUTLANDER FROM THE DEALERSHIP THIS MAY. MY WIFE REAR ENDED A CAR LESS THAN A MONTH LATER ON THE HIGHWAY. SHE SAID THE CAR DIDN'T STOP WHEN SHE HIT THE BRAKES AND THAT THE BRAKES DON'T WORK. THE CAR WAS REPAIRED BY GEICO FOR $20K DAMAGE PAID AND SHE SAID SHE WASN'T DRIVING IT ANYMORE. SHE HAD MULTIPLE INJURIES FROM THE AIRBAGS AND SAW THE DOCTOR. AFTER REPAIRS, WE ENDED UP SWITCHING CARS AND THE OUTLANDER BECAME MY CAR AND I NOTICED THAT IT SEEMED VERY HEAVY LIKE IT WAS SURGING FORWARD AND RESISTED STOPPING. TWO MONTHS LATER I CHANGED THE OIL ON THE OTHER CAR, SO I ASKED HER TO TAKE THE OUTLANDER JUST FOR THE DAY. SHE DIDN'T WANT TO DRIVE IT, BUT I SAID JUST BE VERY CAREFUL. SHE HAD A SECOND ACCIDENT THAT DAY ON THE HIGHWAY CAUSING $10K DAMAGES FOR REPAIR AND THE AIR BAGS NEVER DEPLOYED THIS TIME AND HER HEAD, CHEST AND KNEES HIT HARD AGAINST THE STEERING WHEEL AND DASHBOARD AND HER BACK SNAPPED AND SHE IS SEEING A CHIROPRACTOR NOW FOR THE PAIN. SHE IS A GOOD DRIVER AND HAS NEVER HIT ANYONE FROM BEHIND AND NOW HAS DONE SO TWO TIMES IN TWO MONTHS? AGAIN SHE TOLD ME THE CAR DIDN'T STOP WHEN SHE STEPPED ON THE BRAKES. LAST WEEK WE RECEIVED A FACTORY RECALL NOTICE IN THE MAIL FOR THE ACCELERATOR. I TOOK THE CAR IN THIS SATURDAY AS SOON AS POSSIBLE TO HAVE IT REPAIRED. WHEN I DROVE THE CAR AFTER THE REPAIR AND APPLIED THE BRAKES NOW IN COMPARISON TO BEFORE IT STOPS VERY WELL AND IS TOTALLY DIFFERENT. I BELIEVE MITSUBISHI'S DEFECTIVE ACCELERATION SYSTEM IS THE CAUSE OF MY WIFE'S INJURIES TO HER HEAD, BACK AND KNEES. THIS ACCIDENT IS NOT MY WIFE'S FAULT AT ALL. I AM SURE THAT THIS DEFECT IN THE ACCELERATOR SYSTEM WAS THE CAUSE OF THE ACCIDENTS AND I AM ASKING THE NHTSA TO PLEASE RECTIFY THIS WITH MITSUBISHI FOR US TO FIND CAUSE TO BE PLACED ON MITSUBISHI'S FAULTY VEHICLE NOT US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE MAKING A TURN, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. IN ADDITION, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.