2023 Mitsubishi Outlander Sport

The rear backup camera on this vehicle is excessively dim and difficult to see under normal daylight and ambient lighting conditions. The camera image is so dark that it significantly impairs the ability to detect obstacles, pedestrians, and other hazards behind the vehicle when reversing. This is a safety defect because the backup camera is federally-mandated safety equipment under FMVSS 111. The vehicle has no brightness or display settings available to correct the issue. The problem appears to be present from the factory. No aftermarket solutions are available to correct the factory camera output. The problem has been present since the vehicle was new and is consistent, not intermittent. The issue creates a hazardous condition any time the vehicle is reversed, as the camera does not adequately display what is behind the vehicle.

Back up camera view is not clear, unreliable sixty percent of the time. Not able to see pedestrians or objects clearly or the distance from the vehicle. Twenty percent of the times it is clouded so dark it useless. Twenty percent of the time it is clear. Safety of others is at risk. Problem was reported to dealer twice at the location I purchased the vehicle. They ruled it off. The problem was reported to the manufacturer with no return call or response. The problem was reported to a different dealer which informed me that the manufacturer is not doing any repairs. The vehicle is available for inspection anytime. I have cleaned the camera lens and monitor screen with no good results. This is the second vehicle of this style from the same manufacturer I have owned. The first vehicle had no issues and both vehicles were shown to the dealer service department as well as sales crew.

The contact owns a 2023 Mitsubishi Outlander Sport. The contact stated that while driving at various speeds the warning message "Camera is not Connected" was randomly displayed. Additionally, while in reverse in the daytime, the back over prevention camera image was extremely distorted in bright sunlight. The vehicle was taken to the local dealer who stated no failure with the vehicle was found. The manufacturer was contacted, and an engineer inspected the vehicle and found no failure. The contact stated that the failure persisted. The failure mileage was 15.