2011 Mitsubishi Lancer

THIS IS REGARDING MULTIPLE RECALLS FOR MY VEHICLE. I PURCHASED THE VEHICLE IN ST.THOMAS VIRGIN ISLANDS FROM BUDGET RENT A CAR IN 2013. THERE HAS BEEN 3 RECALLS FOR MY VEHICLE SINCE THEN I WAS NOT NOTIFIED, ONLY THROUGH RESEARCH I FOUND OUT. I'VE CALLED THE BUDGET DEALER, ESSENTIALY TOLD ME ITS MY PROBLEM, CALLED MITSUBISHI, THEY HAVE NO CONTACT NUMBER BUT GAVE ME A URL FOR THE GLOBAL WEBSITE, WHICH HAS NO CONTACT INFO. I'M AT A LOSS AND HAVE NO OPTIONS LEFT. I PERSONALLY DO NOT KNOW IF ALL THESE RECALLS PERTAIN TO MY VEHCILE, BUT NUMEROUS MECHANICS TOLD ME THAT THERE IS A PROBLEM WITH THE ENGINE AROUND THE BELT AREA. I HOPE THIS REACHES SOMEONE THAT CAN ASSIST.

PURCHASED 2011 LANCER IN 2011. IN MARCH 2013 MITSUBISHI ISSUED A TECH SERVICE BULLETIN AND REVISED IT IN JUNE OF 2013. THE ENGINE SERVICE LIGHT COMES ON AND MUST BE TAKEN TO DEALER FOR SERVICE. MITSUBISHI DOES A SIMPLE SOFTWARE UPGRADE TO THE ECM AND RESETS. THE PROBLEM IS THAT IS MITSUBISHI IS SIMPLY LETTING THESE VEHICLES GET TO THIS FAILURE POINT AND VEHICLES CAN GO INTO LIMP MODE (MEANING DRIVE NO FASTER THAN 45MPH) RATHER THAN PROACTIVELY AVOIDING THE PROBLEM. FURTHER, THEY ARE KNOWINGLY ALLOWING VEHICLES TO GET PAST THE WARRANTY PERIOD WITHOUT REPAIR THUS FORCING CUSTOMERS TO PAY TO HAVE THIS KNOWN ISSUE RESOLVED. TO ADD TO THE PROBLEM IS MITSUBISHI WILL NOT ALLOW NON-MITSUBISHI SERVICE CENTERS, MECHANICS OR REPAIR SHOPS TO UPDATE THE ECM AND I AM FORCED TO TAKE IT TO AN AUTHORIZED MITSUBISHI DEALER FOR FIXING. BECAUSE THESE VEHICLES HAVE HAD OTHER SAFETY RECALLS AND WARRANTY REPAIR WORK, THEY SHOULD HAVE SIMPLY TAKEN 15 MINUTES TO UPGRADED THE ECM SOFTWARE AND RESET AT THE TIME TO AVOID THIS FROM HAPPENING RATHER THAN LETTING THE WARRANTY EXPIRE AND CHARGING ME TO FIX A KNOWN ISSUE.

THIS CAR WE OWN WAS IN A ACCIDENT THE WHOLE FRONT END WAS PUSHED IN CAUSE IT HIT A MERCURY MOUNTAINEER. THE GEICO ADJUSTER COULDNT BELEIVE THAT THE AIRBAGS DID NOT DEPLOY NOR THE SEATBELT RETRACTED! THE ONLY THING THAT SAVED MY WIFE WAS THE SEATBELT FOR A SEC AND HITTING THE STEERING WHEEL. THE ADJUSTER ALSO HAD SAID THAT THE SENSORS FOR THE AIR BAGS WERE TRIPPED AND IT DID NOT WORK. THIS IS A HUGE SAFETY ISSUE! GEICO IS FILING A SUBROGATION CLAIM AGAINST MITSUBISHI SINCE WE CALLED MISTSUBISHI AND THEY DIDNT WANT TO DO ANYTHING ABOUT IT. MARIAS AT MISTUBISHI JUST SAID TO FILE A CLAIM WITH OUR INSURANCE WITHOUT EVEN SENDING THEIR OWN PEOPLE TO CHECK OUT THE VEHICLE. MARIEAS CAN BE REACHED AT 18886487820 CLAIM NUMBER 1254613189. HE DIDNT EVEN HAVE THE COURTESY TO SEND HIS OWN INVESTIGATORS TO FIND OUT WHAT HAPPENED! THE WHOLE FRONT END OF THE MITSUBISHI LANCER WAS PUSHED IN AND WAS PRONOUNCE A TOTAL LOSS FROM GEICO. GEICO'S EXAMINER WAS JOSE MEJIA 3053079614. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE SOMEONE GETS KILLED! MY WIFE AT TIME OF ACCIDENT WAS ON HER WAY HOME ON HIGHWAY 874 SOUTHBOUND.