2008 Mitsubishi Eclipse

TL* THE CONTACT OWNS A 2008 MITSUBISHI ECLIPSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V337000 (SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE CONTACT WOULD RECEIVE A SECOND LETTER NOTIFYING WHEN THE PARTS WERE AVAILABLE. ON TWO SEPARATE OCCASIONS, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER BUT REPAIR WAS UNABLE TO BE PERFORM DUE TO THE PART NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 29,030.

FOR A MONTH, I'VE NOTICED THAT MY BRAKE FLUID LEVEL WAS DECREASING RAPIDLY AND THAT I HAD TO REFILL MY BRAKE FLUID ONCE A WEEK. ON 9/22/2015, SUDDENLY MY BRAKE PEDAL HAD TO GO TO THE FLOOR BEFORE I COULD START SLOWING DOWN. I TOOK MY CAR TO A MECHANIC ON 9/24/2015. HE SAID THAT MY ABS PUMP WAS LEAKING REALLY BAD AND HE CANNOT FIND/BUY THE PART ANYWHERE AND THAT I HAD TO TAKE IT TO THE DEALERSHIP. I TOOK IT TO A MITSUBISHI DEALERSHIP THAT SAME DAY AND TOLD THEM WHAT I WAS EXPERIENCING AND WHAT I WAS TOLD. THEY KEPT THE CAR THAT DAY AND RAN TESTS AND CONFIRMED WITH ME IN THE MORNING OF 9/25/2015 THAT IT WAS THE ABS PUMP, WHICH IS PART OF A RECENT RECALL. THE SERVICE MANAGER AT THE DEALERSHIP TOLD ME THAT HE WOULD BE IN CONTACT WITH THEIR CORPORATE OFFICE ABOUT WHAT TO DO NEXT TO GET MY VEHICLE FIXED AND TO GIVE ME A RENTAL CAR IN THE MEAN TIME (I COULDN'T GET TO WORK ON 9/24 OR 9/25 BECAUSE I LIVE AN HOUR FROM WORK). IN THE EVENING OF 9/25, THE SERVICE MANAGER CALLED ME BACK AND TOLD ME THAT THE CORPORATE OFFICE IS NOT WILLING TO PROVIDE A RENTAL CAR BECAUSE THE RECALL DIDN'T SAY ANYTHING ABOUT THE ABS PUMP "LEAKING". THE RECALL ONLY MENTIONS THE VALVES WITHIN THE PUMP "STICKING", AND BECAUSE OF THAT, CANNOT DETERMINE YET IF MY CAR IS INCLUDED IN THE RECALL AND THAT ADDITIONAL TESTS NEED TO BE DONE, SO THEY WON'T PROVIDE ME WITH A RENTAL CAR YET. HE GAVE ME THE PHONE NUMBER TO MITSUBISHI SERVICE CENTER TO TRY GETTING A RENTAL CAR. I CALLED IN THE MORNING OF 9/28/2015 AND THE SERVICE CENTER EXPLAINED TO ME WHAT I'VE ALREADY BEEN TOLD BY THE SERVICE MANAGER AT THE DEALERSHIP ABOUT THE RECALL, BUT ALSO THAT MITSUBISHI DOESN'T PROVIDE LOANER VEHICLES DUE TO A RECALL BUT IT IS UP TO THE INDIVIDUAL DEALERSHIP. I EXPLAINED TO THEM THAT I'VE NOW MISSED 3 DAYS OF WORK BECAUSE OF A FAULTY PART THEY PUT IN MY CAR AND I'M LOSING MONEY. I NEED HELP WITH THIS SITUATION

TL* THE CONTACT OWNS A 2008 MITSUBISHI ECLIPSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V337000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 MITSUBISHI ECLIPSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V337000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING AS I WENT TO BRAKE, I FELT THE BRAKES HAD GONE OUT. MY FOOT WENT ALL THE WAY TO THE FLOOR, VERY VERY SCARY! AT TIMES IT WOULD NOT DO THIS, IT THEN BECAME MORE OFTEN. I TOOK IN FOR REPAIR AND THEY REPAIRED THE MASTER CYLINDER. ONCE I PICKED UP THE PROBLEM STILL EXISTED. I DID RETURN TO THE REPAIR SHOP AND THEY STATED THEY HAD TO RESET A SWITCH, IT SEEMS OKAY NOW. MY CONCERN IS SINCE I RECEIVED THIS ABS RECALL, COULD THIS HAVE BEEN THE ISSUE? JUST WANTED TO REPORT THIS IN CASE THERE IS SOME SORT OF RELATION.

THERE HAS BEEN INTERMITTENT BRAKE FAILURE FOR FOUR YEARS. MANY TRIPS TO THE MECHANIC (180 DEGREES AUTO IN PHOENIX ARIZONA) INCLUDED REPLACEMENT OF MASTER CYLINDER TWICE AND NUMEROUS BRAKE JOBS THAT NEVER FIXED THE PROBLEM. NOW WE FIND THAT MITSUBISHI HAS KNOWN ABOUT THE PROBLEM, HAS ISSUED A WARNING, BUT HAS YET TO PROVIDE A FIX FOR THIS ISSUE. WE WILL NOT DRIVE THIS CAR ANY LONGER AS WE NEVER KNOW WHEN THE FAILURE WILL OCCUR AND WE NEVER WANT ANYONE HURT.

SAFETY RECALL NOTICE RECEIVED ON ABS BRAKES, BRAKE STROKE HAS INCREASED DRAMATICALLY, BREAKS ARE SQUISHY AND NEED TO BE PUMPED, SYMPTOMS ARE AS DESCRIBED ON RECALL NOTICE, PADS ARE OK, NO AIR IN LINES, FLUID LEVEL OK. CALLED LOCAL DEALER ......MITSUBISHI(DELETE) AND WAS TOLD THEY WERE NOT AUTHORIZED YET TO MAKE REPAIRS ON THE RECALL . I COULD TAKE IT IN AND PAY FOR THE CHECKS AND REPAIRS MY SELF AND SUBMIT BILL FOR REFUND TO MITSUBISHI. NOT ACCEPTABLE TO ME AT THIS TIME,( EXPECT SEVERAL HUNDRED DOLLARS). CALLED MITSUBISHI CUSTOMER RELATIONS DEPARTMENT NUMBER LISTED ON THE RECALL NOTICE (888-648-7820) WAS TOLD THE SAME THING THAT PARTS ARE NOT AVAILABLE BUT I COULD TAKE IT IN, HAVE LOCAL DEALER MAKE REPAIRS, PAY FOR IT MYSELF AND SEND BILL TO THEM. AGAIN NOT ACCEPTABLE. WILL WAIT UNTIL I GET THE SECOND NOTICE TO TAKE THE CAR IN FOR REPAIR I GUESS.

TL* THE CONTACT OWNS A 2008 MITSUBISHI ECLIPSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V337000 (SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THAT THE BRAKES FAILED TO ENGAGE INTERMITTENTLY. THE FAILURE MILEAGE WAS 100,000.

DRIVING INTO WORK AT 35MPH, LIGHT CHANGED AND PRESSED BRAKES TO STOP. BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT SLOW DOWN. RELEASE BRAKE PEDAL AND PRESSED AGAIN, TAPPING THE BRAKE PEDAL TO SLOW THE CAR TO AVOID GOING THROUGH INTERSECTION AND HITTING CAR IN FRONT. CAR SLOWED EVENTUALLY AFTER 3 TIMES RELEASING THE BRAKE AND PRESSING IT AGAIN. NO ACCIDENT OCCURRED, BUT THIS TYPE OF INCIDENT HAS HAPPENED ON MULTIPLE OCCASIONS SINCE THEN, MAKING ME FEEL UNSAFE DRIVING MY OWN CAR. NOW, SUMMER OF 2015, THE BRAKES ARE NOT WORKING PROPERLY AND WE HAVE TO PUSH THE THE BRAKE ALL THE WAY TO THE FLOOR TO STOP AND THE BRAKES ARE VERY INSENSITIVE WHERE THEY USED TO RESPOND TO THE SLIGHTEST TAP AND STOP. WE TOOK THE CAR TO THE DEALERSHIP FOR SERVICE AND WERE QUOTED $2000 WORTH OF REPAIRS TO REPLACE THE ABS AND GRAND MASTER CYLINDER AND REAR BRAKE PADS. IN JULY, WE RECEIVED A RECALL NOTICE FOR EXACTLY THIS TYPE OF INCIDENT, HOWEVER THE DEALERSHIP WAS NOT EQUIPPED TO HANDLE THE REPAIR FOR SOME WEEKS AND JUST NOW (AUGUST 7) WE WERE NOTIFIED THAT THEY HAVE THE PARTS AVAILABLE FOR THE FIRST LEVEL OF REPAIR - EVEN THOUGH THEY SUGGESTED TO REPLACE THE ENTIRE SYSTEM. HOWEVER, MITSUBISHI IS TELLING US THAT THEY HAVE TO BE ABLE TO REPRODUCE THE PROBLEM IN ORDER TO FIX THE BRAKES AND WE WERE ADVISED TO "KEEP ON DRIVING UNTIL THE PROBLEM OCCURS" - DO THEY REALLY WANT TO PAY THE COST OF A WRONGFUL DEATH/ DISMEMBERMENT SUIT RATHER THAN THE COST OF PARTS AND LABOR TO REPAIR FAULTY BRAKES WHICH THEY HAVE ALREADY RECALLED? WE HAVE TO WAIT TO SEE IF THE DEALER CAN REPRODUCE THE BRAKES MALFUNCTION TO SEE IF THEY WILL COVER THE COST OF REPAIRS. THIS HAS BEEN A NIGHTMARE AND WE ARE LEFT WITHOUT A CAR OR EVEN THE OFFER OF LOANER VEHICLE DURING THIS TIME. I CANNOT WAIT TO SELL THIS CAR AND BE RID OF MITSUBISHI AND THEIR AWFUL CUSTOMER SERVICE.