2011 Mini Cooper Countryman

THE 2011 MINI COOPER COUNTRYMAN HAS A POORLY DESIGNED CUP HOLDER THAT PUNCTURES CUPS CAUSING LIQUID TO LEAK. THIS CUP HOLDER IS NOT PROPERLY SEALED AND ALLOWS FLUID (CONDENSATION) INTO THE GEARSHIFT ASSEMBLY. THIS CAUSES THE INABILITY TO SHIFT GEARS PROPERLY. IT WILL ALSO CAUSE THE KEY TO BE STUCK IN THE IGNITION. MINI WILL NOT TAKE RESPONSIBILITY FOR THE LABOR TO FIX THE ISSUE AND WILL ALSO NOT CORRECT THE PROBLEM FROM RECURRING. I BELIEVE THIS IS A SAFETY ISSUE AND NEEDS TO BE INVESTIGATED AS WELL AS A VERY EXPENSIVE FIX FOR THE CONSUMER. WHEN I CALLED MINI USA THEY INFORMED ME THERE WAS LANGUAGE IN THE MANUAL THAT PROVIDED A WARNING ABOUT WHAT CUPS WERE APPROPRIATE BUT I FOUND NO SUCH LANGUAGE. THERE WAS BARELY A REFERENCE TO THE CUP HOLDERS. THEY MAY HAVE UPDATED THEIR MANUAL SINCE I PURCHASED MY CAR BUT MINE DID NOT HAVE ANY REFERENCE TO SUCH A PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT SHE PLACED A CUP IN THE CUP HOLDER AND SOMETHING PUNCTURED A HOLE IN THE CUP, CAUSING LIQUID TO LEAK. A FEW DAYS LATER, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THEY NEEDED TO REPLACE THE SHIFT ASSEMBLY. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.

I WAS DRIVING ABOUT 25MPH WHEN I SAW SMOKE COMING FROM UNDER THE HOOD. I PULLED OVER AND POPPED THE HOOD AND FOUND FLAMES IN THE ENGINE BAY. I DIDN'T HAVE AN EXTINGUISHER IN THE CAR AND THERE WASN'T A HOSE IN SIGHT, SO IT BURNED FOR A FEW MINS BEFORE A BYSTANDER STOPPED AND GAVE ME AN EXTINGUISHER. THE FIRE DEPARTMENT CAME SHORTLY AFTER AND DOUSED THE STILL SMOLDERING ENGINE COMPARTMENT WITH WATER. THERE WERE NO WARNING LIGHTS ON IN THE DASHBOARD BEFORE, DURING OR AFTER THIS FIRE. MY COUNTRYMAN, BUILT IN APRIL 2011 AND PURCHASED IN MAY, HAS ABOUT 5700 MILES ON IT AND HAS OTHERWISE HAD NO PROBLEMS. MY RESEARCH ONLINE INDICATES THAT OTHER MINI MODELS (COOPER S, CLUBMAN) HAVE HAD SIMILAR PROBLEMS, AND THAT THE NHTSA IS INVESTIGATING SOME OF THESE. PLEASE CONSIDER ADDING THE COUNTRYMAN TO YOUR INVESTIGATION OF MINI SPONTANEOUS ENGINE FIRES. *TR

BOUGHT 2011 MINI COUNTRYMAN S IN 6-2011. I TURNED VEHICLE ON IN THE MORNING (11-5-2011 AT 730AM) TO DRIVE TO WORK. VEHICLE HAD BEEN PARKED OUTSIDE ON MY DRIVEWAY. NO ISSUES DRIVING THE VEHICLE ON THE PREVIOUS DAY. NO VEHICLE WARNING LIGHTS OR ALARMS CAME ON. AFTER PUTTING CAR IN REVERSE ATTEMPTED TO BACK OUT OF DRIVEWAY ONTO THE STREET AND NOTICED THAT I WAS UNABLE TO TURN THE STEERING WHEEL TO BACK OUT. REQUIRED EXTREME AMOUNT OF FORCE TO TURN THE STEERING WHEEL IN ANY DIRECTION. I WAS ABLE TO DRIVE TO WORK (APPROXIMATELY 6 MILES) ON SURFACE STREETS BUT HAD VERY LIMITED STEERING ABILITY. WHEN I ARRIVED AT WORK (SOME 15MINUTES LATER), PARKED VEHICLE AND TURNED OFF IGNITION. CAME BACK APPROXIMATELY 15MINUTES LATER AND TURNED VEHICLE BACK ON AND WAS ABLE TO DRIVE TO ANOTHER FACILITY WITHOUT ANY ISSUES OR PROBLEMS. LATER DROVE HOME AND DID NOT DRIVE IT UNTIL MORNING OF 11-7-2011. WHEN I TURNED ON THE IGNITION ON 11-7-2011 TRANSIENTLY NOTICED STEERING MALFUNCTION INDICATOR LIGHT CAME ON AND THEN TURNED ITSELF OFF. I WAS ABLE TO STEER WITHOUT ANY ISSUES AND DROVE IT TO NEAREST BMW DEALERSHIP FOR REPAIR. WAS TOLD BY BMW DEALERSHIP THAT MY ELECTRONIC POWER STEERING SYSTEM NEEDED TO REPLACED. STILL WAITING FOR REPAIR TO BE COMPLETED. *TR

WE PURCHASED A BRAND NEW MINI COOPER COUNTRYMAN IN EARLY AUGUST 2011. HOWEVER, BY AUGUST 24,2011. WE NOTICED THAT THE BRAKES WERE GRINDING. WE CONTACTED THE DEALERSHIP AND THEY AGREED THAT THE BRAKES WERE GRINDING AND CHANGED THE BACK BRAKE PADS AND ROTORS AND WE EVENTUALLY HAD TO GO BACK THE SECOND TIME BECAUSE THE GRINDING WAS STILL THERE; THEN THEY CHANGED THE FRONT BRAKE PADS & ROTORS. HOWEVER, THIS DID NOT HELP THE ISSUE. THE BRAKES CONTINUE TO HAVE A LOUD GRINDING NOISE AND WE WENT BACK THE THIRD TIME WITH THE DEALERSHIP OFFERING THAT THEY HAVE SOMEONE IN THE FACTORY VISITING THE SHOWROOM AND WOULD TAKE A LOOK AT THE BRAKES AGAIN BUT AFTER THEIR THIRD INSPECTION THE DEALERSHIP REFUSE TO ASSIST FURTHER ON THIS ISSUE. WE HAVE CONTACTED THE CALIFORNIA STATE NEW VEHICLE BOARD WHO RECOMMENDED THAT WE MAKE A STATEMENT TO THE NHTSA. I FEEL THAT GRINDING BRAKES ARE A SAFETY CONCERN AND NEED TO BE ADDRESSED. *TR

MY CAR IS THE MINI COUNTRYMAN ALL 4 YEAR 2011. AS I WAS DRIVING ON TONNELE AVE HEADING TOWARDS RT 3 W, THE CAR WAS ON 3RD GEAR AND I SHIFTED TO 4TH. I FELT THAT THE CAR WOULD NOT ACCELERATE, AND LOSE POWER. I HAD TO MOVE TO THE SHOULDER, WHILE THE CAR WAS STILL "ROLLING". WHEN I GOT TO THE SHOULDER THE CAR JUST COMPLETELY DIED. THE YELLOW INDICATOR LIGHT WAS ON, I LOOKED UP FROM THE USER'S MANUAL, IT SAYS, " FULL ENGINE POWER IS NO LONGER AVAILABLE, YOU CAN CONTINUE YOUR JOURNEY, BUT MODERATE YOUR SPEED AND EXERCISE DUE CAUTION. HAVE ENGINE CHECKED ASAP." I THEN TRIED TO RESTART THE CAR, IT CRANKED BUT WOULDN'T START. I CALLED ROADSIDE ASSISTANCE AND TOW TRUCK CAME TO TOW THE CAR AFTER HOUR AND A HALF. THE NEXT DAY, SERVICE DEPARTMENT CALLED AND EXPLAINED TO ME THAT THERE IS A SENSOR MALFUNCTION CAUSED THE CAR TO LOSE POWER. I IMMEDIATELY SEARCHED ONLINE TO SEE IF THERE IS ANY RECALLS AND OR ANY SIMILAR COMPLAINTS, I FOUND A FEW OTHER COMPLAINTS WITH THE SAME INDICATOR LIGHT WENT OFF. ALL THESE OWNERS HAVE THEIR CARS FOR AS LITTLE AS A MONTH TO A COUPLE OF MONTHS. *TR