1999 Mercury Mystique

DASHBOARD IS REALLY WARPED. DRIVER'S SIDE OF DASHBOARD HAS CURLED 3-4 INCHES UPWARDS. REST OF DASHBOARD ALSO CURLING UPWARDS BUT NOT AS BAD. NOW VISIBILITY IS DECREASED AND THE WINDSHIELD DEFOGGER TAKES LONGER TO DEFROST THE WINDSHIELD. FOMOCO WAS NOTIFIED OF THE PROBLEM AND DIDN'T DO ANYTHING TO CORRECT IT. EVEN A DEALERSHIP TRIED TO HELP, BUT WAS DENIED.*AK

CONSUMER NOTICED THAT THE DASHBOARD WAS LOOSE AND MOVING UPWARD. THIS CAUSED POOR VISIBILITY TO THE DRIVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. *AK DASH BOARD CAME LOOSE VENT STICKING UP COVERING DRIVERS WINDSHIELD/VIEW. THE DASH BOARD IS PREVENTING THE DEFROSTER FROM WORKING. VEHICLE WAS RECALLED FOR THIS ISSUE BUT THE CONSUMER WAS NOT NOTIFIED. NOW THEY ONLY WILL FIX THE PROBLEM AT THE CONSUMERS EXPENSE. RECALL DID NOT DEAL WITHT HE SUBJECT OF THE INCIDENT. *TC

THE DASHBOARD NEXT TO THE WINDSHIELD IS CURLED UP SO AS TO OBSTRUCT MY VISION AND CAUSE DEFROSTER VENTS TO NOT WORK PROPERLY. THE BLACK PLASTIC "VENT" IS LAYING THERE LOOSE AND RATTLING AGAINST THE INSIDE OF MY WINDSHIELD. I AM CONCERNED AS TO WHETHER THIS WILL EFFECT MY AIR BAG FUNCTION IF I WERE IN AN ACCIDENT. I WAS TOLD BY MY DEALER THAT THERE WAS A RECALL,BUT IT HAD EXPIRED, AND THEY COULDN'T HELP ME UNLESS I WANTED TO PAY ABOUT 350-400 DOLLARS FOR A "KIT" TO POSSIBLY REMEDY THE SITUATION. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE RECALL WAS OVER. I FEEL THAT FORD IS WELL AWARE OF THIS PROBLEM AND SHOULD TAKE AN ACTIVE ROLE IN REPAIRING THIS DAMAGE TO MY DASHBOARD. THE IS A SAFETY ISSUE AS WELL AS AN UNSIGHTLY NUISANCE. I HOPE THIS HELPS SOMEONE GET SOME RELIEF FROM FORD CONCERNING THIS ISSUE. *LA

I HAVE A 1999 MERCURY MYSTIQUE. I REPLACED MY DASHBOARD DUE TO WARPAGE UNDER MY ONE YEAR WARRANTY. I RECEIVED A RECALL FOR THE DASHBOARD AFTER THE ORIGINAL HAD BEEN REPLACED. THIS PAST SUMMER MY DASHBOARD STARTED TO WARP AGAIN. I CONTACTED HUNT FORD IN LA PLATA MD, BUT WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE WARRANTY HAD EXPIRED. I AM CURRENTLY EXPERIENCING AN INCREASE IN THE WARPING. THE PORTION OF THE DASH THAT HOLDS THE VENT IS CURLING OUTWARD, AND THE DASH IS RISING UP. I VERY CONCERNED ABOUT HOW FAR UP THE WINDSHIELD THAT THE DASH WILL RISE. I DO NOT FEEL THAT A COMPANY WHO ISSUES A RECALL HAS THE RIGHT TO END THAT RECALL WHEN THE PROBLEM OBVIOUSLY DOES NOT END. THANK YOU FOR YOUR TIME AND ASSISTANCE WITH THIS COMPLAINT.*AK

HEATER DID NOT WORK PROPERLY. VEHICLE WAS TAKEN TO DEALER, AND THE BLOWER SWITCH WAS REPLACED. ALSO, CONSUMER HEARD A LOUD SQUEALING SOUND WHEN DEPRESSING THE BRAKES. ROTORS WERE REPLACED ON BOTH SIDES OF THE VEHICLE. THE DASHBOARD BEGAN TO RISE UP FROM THE DASHBOARD MOUNT. DEALER HAD NOT YET RESOLVED THE DASHBOARD PROBLEM. MANUFACTURER WOULD BE INFORMED OF THE MYRIAD OF PROBLEMS CONSUMER WAS HAVING.*AK