2007 Mercury Mountaineer

TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON WITHOUT WARNING, IT ACCELERATED AND CRASHED INTO A STORE. THE POLICE GAVE HER A TICKET FOR CARELESS DRIVING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. SHE WAS NOT INFORMED OF THE REPAIRS THAT WERE MADE TO THE VEHICLE. THE CONTACT HAS HAD PROBLEMS WITH THE VEHICLE SINCE SHE PURCHASED IT. PRIOR TO THE FAILURE, WHENEVER SHE ENGAGED THE BRAKE PEDAL THE VEHICLE ACCELERATED WITHOUT WARNING; HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS DESTROYED PER THE INSURANCE COMPANY. THE CONTACT WAS ALWAYS CONCERNED ABOUT THE SAFETY RISK AND DEFECT IN THE VEHICLE . THE FAILURE AND CURRENT MILEAGES WERE 30000. UPDATED 11/04/09.*LJ THE CONSUMER STATED THE VEHICLE MADE A NOISE WHEN THE GEAR WAS PLACED IN REVERSE. UPDATED 11/05/09

VEHICLE'S TRANSMISSION "CLUNKS" OR HARD SHIFTS, WHEN SLOWING DOWN AND COMING TO A STOP, OR AT LOW SPEEDS. SURGES AT STOP LIGHTS, OR WILL HESITATE WHEN THE GAS PEDAL IS PUSHED. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE VEHICLE IN 1997. I HAVE TAKEN IT BACK TO THE DEALER NUMEROUS TIMES, AND THEY TELL ME THAT 1. NOTHING IS WRONG WITH THE TRANSMISSION OR 2. THEY HAVE DOWNLOADED A NEW PROGRAM FOR THE COMPUTER. I KNOW THERE IS SOMETHING WRONG, BUT NO ONE WILL FIX THIS. NOW IT'S 4000 MILES OVER WARRANTY, AND THE PROBLEM IS GETTING WORSE. SOONER OR LATER THIS WILL CAUSE AN ACCIDENT. *TR

TRANSMISSION HARD DOWNSHIFT WHEN STOPPING OR IN SLOW TRAFFIC. VEHICLE SURGES ALMOST "LEAPS" FORWARD WHILE AT A STOP WHEN FOOT TAKEN OFF OF BRAKE PEDAL. ALMOST HIT VEHICLE IN FRONT. ANOTHER MOUNTAINEER OWNER REFERS TO IT AS A "BUMP STOP". THIS OCCURS DAILY ALTHOUGH NOT EVERY TIME THE VEHICLE STOPS OR SLOWS. THE IS VERY UNNERVING IN STOP & GO TRAFFIC AS YOU HAVE TO KEEP YOUR FOOT ON THE BRAKE AND LEAVE A LARGE SPACE BETWEEN THE VEHICLE IN FRONT TO AVOID REAR ENDING THE OTHER VEHICLE. TOOK VEHICLE TO AAMCO AS OUR FORD DEALERSHIP IS DEPLORABLE, AAMCO COULD NOT DETECT ANY DEFECTS. VEHICLE HAS 19,000 MILES AND IS STILL UNDER FACTORY WARRANTY. *TR

TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT VARIOUS SEAT BELTS WOULD NOT RETRACT PROPERLY. SHE TOOK THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS AND THEY REPLACED THE FIVE RETRACTORS FOR DIFFERENT SEATS IN THE VEHICLE. THE REAR DRIVER'S SIDE SEAT BELT WAS REPLACED AGAIN SEVERAL MONTHS AFTER THE ORIGINAL REPAIR. CURRENTLY, THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 4,403 AND CURRENT MILEAGE WAS 27,900. UPDATED 02-23-09 *BF UPDATED 02/24/09. *JB

WHEN MAKING A SUDDEN STOP, THE BRAKE PEDAL GOES TO THE FLOOR WHILE MAINTAINING PRESSURE ON THE BRAKE PEDAL. WHEN HOLDING VEHICLE ON A STEEP INCLINE (STOPPED), THE PEDAL GOES TO THE FLOOR. HAD IT BACK TO FORD DEALERS AND WAS TOLD THIS IS A NORMAL CONDITION FOR EXPLORERS AND MOUNTAINEERS EVEN THOUGH SERVICE MANAGERS AND THE MECHANICS HAVE TOLD ME THERE WAS A PROBLEM WHEN THEY INITIALLY CHECKED THE BRAKES. I HAVE STARTED THE PAPERWORK FOR THE NYS LEMON LAW PROCEDURE. I HAVE PUT THE FIRST COMPLAINT OF THIS IN THE APPROX. ACCIDENT DATE BOX. THIS HAPPENS WHENEVER YOU USE THE VEHICLE. *TR

WHILE DRIVING ON FREEWAY OVER A SMALL CRACK, DASHBOARD REPORTED THAT REAR DRIVER SIDE DOOR BECAME LOOSE, HAD TO PULL OVER AND RE-CLOSE THE DOOR. I DRIVE THIS ROUTE/LANE EVERYDAY TO WORK, IT HASN' T HAPPEN FOR SIX MONTHS (THAT'S WHEN I BOUGHT MY MOUNTAINEER). DON'T KNOW IF THIS IS A RANDOM EVENT OR DUE TO SOME DESIGN PROBLEM. IT CAN BE SCARY, WHAT IF THE DOOR BECAME WIDE OPEN WHILE DRIVING! REMEMBER THE DOOR IS CLOSED BEFORE IT BECAME LOOSE. *TR

TRANSMISSION JUKES AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. WHEN I LET OFF OF BRAKE PEDAL IT LOUNGES FORWARD. IT HAS GOTTEN WORSE IN 2MONTHS TIME. I BROUGHT IT TO THE DEALER WHICH IN TURN TOLD ME I MUST WAIT FOR A RECALL PER FORD MOTOR CO. I FEEL THIS IS NONSENSE BEING THIS MATTER IS GETTING WORSE!!! WHAT, I HAVE TO WAIT FOR MY VEHICLE TO DIE BEFORE I CAN GET SOMETHING DONE ABOUT IT?!!! BULLCRAP! THANKS TERESA *TR

TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE TRANSMISSION MADE NOISES WHEN DOWNSHIFTING AT 15 MPH OR WHEN STARTING THE VEHICLE. THE DEALER REPROGRAMMED THE VEHICLE. THE CONTACT TOOK THE VEHICLE HOME, BUT THE FAILURE WORSENED. THE TRANSMISSION CONTINUED TO SLIP. SHE RETURNED TO THE DEALER AND LEFT THE VEHICLE THERE FOR A FEW DAYS. A NEW COMPUTER PART WAS PLACED IN THE VEHICLE, BUT THE FAILURE STILL PERSISTS. THERE IS NO REPAIR FOR THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.

I WAS WASHING THE SUV IN MAY 2007, AND AFTER WASHING THE WINDSHIELD OFF I WENT TO THE BACK OF THE CAR TO WASH OFF THE BACK WHEN I CAME AROUND TO THE FRONT AND THE FRONT WINDSHIELD WAS CRACKED. THERE WAS NO EVIDENCE OF A ROCK, OR DENT HOLE, THE CAR WAS IN THE DRIVEWAY. I WAS STANDING THERE AND WASHING IT AND IT JUST SOMEHOW GOT CRACKED ALONG THE BOTTOM OF THE WINDSHIELD. *AK