2010 Mercury Milan Hybrid

AS I WAS DRIVING, CHIME SOUNDED AND SERVICE POWER STEERING AND SERVICE ADVANCETRAC MESSAGE DISPLAYED AND WARNING LIGHTS ILLUMINATED. I PULLED OVER AND TURNED OFF VEHICLE AND DID A QUICK CHECK UNDER HOOD AND UNDER VEHICLE. WHEN I FOUND NOTHING I RESTARTED VEHICLE AND PROCEEDED TO RE-ENTER ROADWAY, CHIME ONCE AGAIN SOUNDED AND SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES AND LIGHTS ILLUMINATED BUT NOW ALL POWER ASSIST TO STEERING WAS LOST MAKING FOR A VERY DANGEROUS SITUATION.

AT 71,000 MILES VEHICLE DEVELOPED FAILURE OF ELECTRONIC THROTTLE BODY. THIS LEAD TO CAR ENTERING "LIMP HOME" MODE. OCCURRED IN BUSY TRAFFIC EXPOSING PASSENGERS TO POTENTIAL RISK - NO INJURY OCCURRED. FORD HAS ACKNOWLEDGED ETB DEFECTS IN 2010 MILAN VIA THEIR CUSTOMER SATISFACTION PROGRAM 13NO3. HOWEVER THIS PROGRAM DOES NOT APPLY TO HYBRIDS. EVENT BEING REPORTED TO LEND CREDENCE TO POTENTIAL THAT ISSUE ALSO EXTENDS TO HYBRID MODEL(S).

AS I WAS DRIVING DOWN THE TURNPIKE ABOUT 65 MPH CAR BEGAN TO SLOW AND WOULD NOT ACCELERATE PAST 40 MPH EVEN WITH GAS PEDAL PRESSED FULLY - SLOW TO PICK UP ANY SPEED AFTER BRAKING. WRENCH LIGHTS CAME ON DASH. VERY DANGEROUS. I SEE THIS IS AN ISSUE (THROTTLE BODY) WITH LATER MODELS TOO. REPAIR SHOULD BE COVERED ON THIS YEAR AS WELL. *TR

WHILE MERGING INTO TRAFFIC ON THE INTERSTATE, MY CAR (2010 MERCURY MILAN HYBRID) SUDDENLY LOST POWER AND DISPLAYED THE "CHECK ENGINE LIGHT" AS WELL AS THE "WRENCH SYMBOL LIGHT". I ACTIVATED MY EMERGENCY LIGHTS AND EXITED THE INTERSTATE AT THE NEXT EXIT. AFTER TURNING OFF THE CAR AND WAITING FOR 5 MINUTES, I RESTARTED THE CAR. ONLY THE CHECK ENGINE LIGHT WAS STILL DISPLAYED. AFTER TESTING THE POWER OF THE CAR IN THE PARKING LOT AND IT SEEMED OKAY, WE WENT BACK ON THE INTERSTATE TO RETURN TO OUR HOTEL. AFTER RESEARCHING THE PROBLEM ON THE INTERNET AND FINDING MULTIPLE INCIDENTS SIMILAR TO OUR PROBLEM, WE LOOKED FOR AN AREA FORD DEALER TO REPAIR THE CAR (WE WERE ON VACATION OVER 500 MILES FROM HOME.) THE NEXT DAY WHILE DRIVING TO THE FORD DEALER FOR REPAIR, THE CAR DID THE SAME THING - WHILE MERGING INTO TRAFFIC ON AN INTERSTATE, THE CAR LOST POWER AND WOULD NOT ACCELERATE AND DISPLAYED THE WRENCH SYMBOL. THE CHECK ENGINE LIGHT HAD NEVER GONE OFF SINCE ILLUMINATING THE DAY BEFORE. AFTER STOPPING THE CAR ALONG THE INTERSTATE AND TURNING IT OFF AND BACK ON, THE CAR HAD ADEQUATE POWER FOR THE REMAINING TRIP TO THE FORD DEALER. THE DIAGNOSIS AT THE DEALER WAS A FAULTY THROTTLE BODY FAILURE. THE SERVICE MANAGER SAID MY CAR'S VIN WAS NOT INCLUDED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 EVEN THOUGH IT WAS SIMILAR AGE/MODEL OF THE OTHER CARS IN THE PROGRAM. I BELIEVE MY CAR SHOULD BE INCLUDED IN THIS PROGRAM. THE SITUATION CAUSED BY THE THROTTLE BODY FAILURE COULD LEAD TO SEVERE INJURY OR DEATH WHILE DRIVING ON AN INTERSTATE.

WAS DRIVING DOWN THE INTERSTATE AT 65 MPH, VEHICLE SUDDENLY LOST ACCELERATION AND ENGINE AND THROTTLE/POWER TRAIN INDICATOR LIGHTS ILLUMINATED ON THE DASH. HAD TO PULL OFF ON THE SIDE OF THE HIGHWAY. I TURNED OFF THE VEHICLE AND TURNED IT BACK ON, I WAS ABLE TO DRIVE THE VEHICLE HOME AT 40 MPH, BUT THE INDICATOR LIGHTS REMAINED ON.

I HAVE A 2010 MERCURY MILAN. THIS HAS BEEN AN INTERMITTENT PROBLEM: SOMETIMES THE CAR FEELS LIKE IT DOES A HARD GEAR SHIFT--THE WRENCH LIGHT COMES ON AND THE CAR LOSES POWER. I STILL HAVE POWER STEERING AND POWER BRAKES BUT PRESSING ON THE GAS DOES NOTHING. IF I TURN OFF THE ENGINE AND RESTART, IT IS FINE--SOMETIMES FOR A FEW MINUTES AND SOMETIMES FOR A FEW MONTHS. *TR

WHILE DRIVING THE VEHICLE ON THE HIGHWAY ON 9/2, THE WRENCH WARNING LIGHT CAME ON AND THE CAR LOST POWER AND STARTED SHAKING. WE HAD TO DODGE TRAFFIC TO LIMP OFF THE ROAD AND STOPPED THE ENGINE. UPON STARTING AGAIN, THE WARNING LIGHT WAS CLEARED AND WE HESITANTLY DROVE HOME. WE CALLED THE LOCAL FORD DEALERSHIP AND WERE TOLD THAT IF THE LIGHT CAME ON AGAIN, TO NOT SHUT OFF THE ENGINE AND TO DRIVE DIRECTLY TO THE DEALERSHIP. THE NEXT DAY (9/3) MY WIFE WAS DRIVING THE CAR ALONE AND THE WARNING CAME ON AGAIN, SHE LOST SPEED AND THE VEHICLE STARTED SHAKING BADLY. SHE LIMPED AS SAFELY AS SHE TO THE DEALERSHIP AND WAS TOLD SHE HAD TO LEAVE THE CAR THERE BECAUSE IT WAS UNSAFE TO DRIVE. THE FOLLOWING DAY (9/4) WE WERE TOLD THAT THE THROTTLE BODY (ETB) NEEDED TO BE REPLACED. BECAUSE WE NEEDED THE CAR FOR A DOCTOR'S APPOINTMENT AND BECAUSE THE CAR WAS "UNSAFE TO DRIVE", WE AUTHORIZED THEM TO REPLACE THE ETB. AFTER RESEARCHING THE ISSUE, WE FOUND THAT THE ETB WAS EXACTLY THE SAME ONE THAT WAS PART OF THE NHTSA INVESTIGATION, WHICH INCLUDED THE ESCAPE/ MARINER HYBRIDS, BUT SURPRISINGLY DID NOT INCLUDE THE FUSION/MILAN HYBRIDS. TO PRECLUDE A MASSIVE RECALL, FORD LAUNCHED A CUSTOMER SATISFACTION PROGRAM THAT BLATANTLY EXCLUDED THE FUSION/ MILAN HYBRIDS, EVEN THOUGH THEY USE THE IDENTICAL DEFECTIVE ETB. AS PART OF THE CUSTOMER SATISFACTION PROGRAM, FORD ISSUED EXTENDED WARRANTIES OF 10 YR/150,000 MILES FOR THE ETB. SINCE THE SAME DEFECTIVE ETB WAS USED IN THE 2010 FUSION/MILAN HYBRIDS, IT POSES THE SAME SAFETY ISSUE AS IN THE OTHER "COVERED" VEHICLES. AS SUCH, IT SHOULD BE FURTHER SCRUTINIZED BY THE NHTSA AND/OR SUBSEQUENTLY COVERED BY THE SAME FORD CUSTOMER SATISFACTION PROGRAM. FORD CLEVERLY CONCEDED TO THE PROGRAM TO PRECLUDE A MASSIVE RECALL AND THEN BLATANTLY EXCLUDED 40,000 TO 50,000 FUSION/MILAN HYBRIDS, THAT ARE EQUALLY DEFECTIVE AND UNSAFE. NHTSA, PLEASE HELP. *TR

DRIVING 65 MPH ON INTERSTATE; CAR STOPPED ACCELERATING, STARTING DROPPING IN SPEED. PRESSED ACCELERATOR UNTIL ON FLOOR, WOULD NOT ACCELERATE, ONLY CONTINUED DECREASING IN SPEED. "WRENCH" INDICATOR APPEARED ON VEHICLE ELECTRONIC DASHBOARD. STOPPED. WHEN TURNED OFF AND BACK ON WRENCH WAS GONE, CAR WOULD ACCELERATE, BUT SEEMED TO BE "MISSING". TOOK TO DEALER FOR REGULAR OIL CHANGE AND MAINTENANCE, ASKED THEM TO CHECK. THEY DIDN'T FIND ANYTHING. 4 DAYS AFTER GETTING IT CHECK SAME PROBLEM OCCUR ED. THEN 2 DAYS AFTER THAT IT OCCURRED AGAIN, AND BESIDES "WRENCH" LIGHT THE "SERVICE ENGINE SOON" LIGHT ILLUMINATED. TOOK CAR INTO DEALER, IT IS STILL THERE. DEALER SAID THE THROTTLE BODY IS BAD, AND IT IS NOT COVERED. I FOUND WHERE FORD HAS HAD MULTIPLE PROBLEMS WITH THIS, AND ISSUED WARRANTY EXTENSIONS ON MERCURY MILAN, AND OTHER VEHICLES, FROM 2009-2013, BUT THEY ARE NOT SURE IT APPLIES TO MY VEHICLE. SERIOUSLY? SOUNDS CONSPICUOUS THAT MY CAR WOULD HAVE THAT VERY PROBLEM BUT IT WOULDN'T BE AN "ISSUE" THAT NEEDED RECALLING/OR FIXING UNDER WARRANTY! *TR