I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MO…
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I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.
NHTSA ODI #10809369
92,833 miles · Nov 12, 2015
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG…
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TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.
NHTSA ODI #10790019
Mileage unknown · Nov 10, 2015
Steering
POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS
NHTSA ODI #10789467
100,000 miles · Nov 3, 2015
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN …
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TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10787993
104,000 miles · Sep 16, 2015
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10…
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TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
NHTSA ODI #10764107
Mileage unknown · Mar 6, 2015
Steering
UNDER RECALL 14S05 THE ELECTRONIC STEERING ASSIST WAS UPDATED BUT DID NOT FIX THE DEFECT. THE RECALL ONLY GIVES A CHIME AND WARNING THAT STEERING IS GOING TO FAIL. THE CHIME WENT OFF BUT DIDN'T GIVE THE WARNING ON THE INSTRUMENT CLUSTER UNTIL I WENT TO THE DEALER TO SEE WHAT THE CHIME WAS. WHEN I WAS DRIVING DOWN THE FREEWAY AT …
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UNDER RECALL 14S05 THE ELECTRONIC STEERING ASSIST WAS UPDATED BUT DID NOT FIX THE DEFECT. THE RECALL ONLY GIVES A CHIME AND WARNING THAT STEERING IS GOING TO FAIL. THE CHIME WENT OFF BUT DIDN'T GIVE THE WARNING ON THE INSTRUMENT CLUSTER UNTIL I WENT TO THE DEALER TO SEE WHAT THE CHIME WAS. WHEN I WAS DRIVING DOWN THE FREEWAY AT 70 MPH MY STEERING STARTED TO SHAKE AND THE VEHICLE BEGAN TO VIBRATE. I CAN ONLY IMAGINE IF THIS WERE TO TOTALLY FAIL WHILE TRAVELING AT THAT SPEED. *TR
NHTSA ODI #10692401
115,800 miles · Jan 23, 2015
Steering
STARTED MY CAR TO WARM UP AND NOTICED MY STEERING WHEEL VIBRATING AND TWITCHING SIDE TO SIDE . UPON DRIVING IT STILL CONTINUED TO VIBRATE AND MAKE A NOISE. THE VIBRATION AND NOISE HAS BECOME WORSE. CALLED FORD DEALER TO HAVE IT LOOKED AT THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE ELECTRIC POWER STEERING RECALL. I RECEIVED …
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STARTED MY CAR TO WARM UP AND NOTICED MY STEERING WHEEL VIBRATING AND TWITCHING SIDE TO SIDE . UPON DRIVING IT STILL CONTINUED TO VIBRATE AND MAKE A NOISE. THE VIBRATION AND NOISE HAS BECOME WORSE. CALLED FORD DEALER TO HAVE IT LOOKED AT THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE ELECTRIC POWER STEERING RECALL. I RECEIVED THE RECALL IN OCTOBER BUT AT THIS TIME MY CAR WAS NOT ACTING UP AND I HAVE BUSY WORK SCHEDULE SO HAD NOT HAD IT LOOKED AT YET. BUT ON DECEMBER 29TH , 2014 I TOOK IT IN. THE MECHANIC TOLLS ME ALL THE RECALL WAS FOR WAS A SOFTWARE UPDATE. SO I FIGURED THAT WOULD FIX THE VIBRATION AND IT DIDN'T . I FEEL JUST BECAUSE MY CAR DON'T THROW A CODE AT THAT TIME I TOOK IT IN FORD WILL NOT REPLACE THE TORQUE SENSOR NOW EVEN THOUGH THE MECHANIC COULD VISIBLE SEE MY STEERING WHEEL VIBRATING AND TWITCHING. SO NOW I GET TO FIX IT MY SELF LIKE MANY OTHER FORD OWNERS. ALL THE SOFTWARE DID FOR WAS IS WARN US OUR POWER STEERING IS OUT. THEY SHOULD HAVE BEEN MADE TO REPLACE THE DEFECTIVE TORQUE SENSORS. IF OUR TORQUE SENSORS WASN'T GOING OUT WE WOULDN'T HAD NEEDED THAT SOFTWARE UP DATE. FORD IS GETTING AWAY WITH THE CHEAP SIMPLE FIX. I DON'T KNOW MUCH ABOUT THE COMPUTERS THEY USE ON THE CARS BUT THE COMPUTER PROBABLY DON'T THOUGH A CODE UNLESS SOMETHING IS NOT WORKING AT ALL NOT JUST GOING BAD. THE MECHANIC SHOULD BE TRAINED TO DIAGNOSE WITH THEIR EYES AND EARS TOO. *TR
NHTSA ODI #10678652
115,910 miles · Jan 22, 2015
Steering
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE WHEEL WAS TURNED TO THE LEFT OR TO THE RIGHT, THERE WAS A CLICKING NOISE EMITTING FROM STEERING COLUMN. THE VEHICLE WAS TAKEN TO A DEALE…
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TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE WHEEL WAS TURNED TO THE LEFT OR TO THE RIGHT, THERE WAS A CLICKING NOISE EMITTING FROM STEERING COLUMN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,910.
NHTSA ODI #10678209
23,324 miles · Jan 4, 2015
Electrical SystemSteering
STOPPED TO EAT AND KEYS WOULD NOT COME OUT OF THE IGNITION. *TR
NHTSA ODI #10669964
150,000 miles · Dec 2, 2014
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS RECEIVED IN AUGUST OF 2014. THE VEHICLE WAS TAKEN TO THE…
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TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS RECEIVED IN AUGUST OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO UPDATED THE SOFTWARE, BUT THE FAILURE PROGRESSED TO THE POINT THAT THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL, ALTHOUGH THE CODES LISTED IN THE RECALL WERE PRESENT. THE CONTACT NOTIFIED THE MANUFACTURER WHO ALSO INDICATED THAT THE RECALL REMEDY WAS PREVIOUSLY PERFORMED AND NO FURTHER SERVICE WOULD BE DONE UNDER THE RECALL. THE FAILURE MILEAGE WAS 150,000.
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
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