MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOU…
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MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOUT THE POWER STEERING. I HAVE NEVER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM
NHTSA ODI #11040872
140,000 miles · Oct 21, 2017
Steering
POWER STEERING SYSTEM REPROGRAMMED DURING RECALL DOES NOT WORK
NHTSA ODI #11035469
Mileage unknown · Oct 17, 2017
Steering
POWER ASSIST STEERING STOPS WORKING WHILE VEHICLE IS MOVING, MOSTLY WHILE TURNING TO PARK OR WHILE TURNING TO BACK UP.
NHTSA ODI #11034018
126,950 miles · Oct 17, 2017
Steering
POWER ASSIST STEERING STOPS WHEN TURNING WHILE VEHICLE IS MOVING. ALSO, NO POWER STEERING WHEN VEHICLE TURNED ON AFTER BEING TURNED OFF AND SITTING FOR A WHILE. SEEMS TO HAPPEN WHEN MAKING HARD TURNS ,LIKE BACKING INTO A PARKING SPOT, OR TURNING AROUND.
NHTSA ODI #11034014
Mileage unknown · Sep 30, 2017
Steering
SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD N…
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SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.
NHTSA ODI #11030646
119,000 miles · Sep 5, 2017
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED T…
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TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
NHTSA ODI #11021445
95,000 miles · Aug 21, 2017
Steering
WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERIN…
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WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.
NHTSA ODI #11018765
145,000 miles · Aug 2, 2017
Steering
NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.
NHTSA ODI #11012420
75,000 miles · Jul 24, 2017
Steering
I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO R…
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I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO RECALL.
NHTSA ODI #11010216
95,684 miles · Jul 12, 2017
Steering
NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT ST…
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NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT STILL ALLOWED IT TO GO UNFIXED. THE RECALL RESULTED IN A COMPUTER UPDATE TO PROVIDE WARNING SIGNAL AND LIGHT TO TELL YOU THAT THE PART HAS FAILED. I DO NOT HAVE ANY WARNING LIGHTS OR ALARMS AND I SUSPECT THE COMPUTER UPDATE WAS NOT COMPLETED. GOOGLE SEARCHES RESULTED IN THOUSANDS OF VEHICLES WITH THIS PROBLEM EVEN AFTER THE UPDATE HAVE THE SAME FAILURE. I HOPE NO ONE DIES FROM FORDS IRRESPONSIBILITY AND POOR QUALITY VEHICLES. I REPORTED ALL THIS TO FORDS REP WHO BASICALLY DID NOT WANT TO HEAR IT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD WHY BOTHER WE ARE NOT GOING TO HELP YOU. A SUPERVISOR DID CALL BACK A DAY LATER BUT HAD THE SAME ATTITUDE THAT THE CUSTOMER IS NEVER RIGHT AND DID NOT CARE IF WE EVER BOUGHT A FORD PRODUCT AGAIN. JUST DO A GENERAL FORD SEARCH AND ITS NOT JUST MY MARINER BUT MANY DIFFERENT MODELS WITH THE SAME PROBLEM. IT APPEARS THAT THE ONLY RECOURSE WE HAVE IS WITH THE NHTSA ORDERING A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR INJURED. IT MUST BE QUITE A WINDFALL FOR FORD TO CHARGE ALL THEIR CUSTOMERS $1500.00 TO FIX A MILLION CARS OR MORE. DID THEY DO THIS ON PURPOSE TO MAKE MORE MONEY. IF ANYONE HAS MORE INFORMATION ON THIS PLEASE EMAIL ME AT XUSA@EMBARQMAIL.COM
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
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