2007 Mercury Mariner

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE MADE A LOUD NOISE AND A CLOUD OF SMOKE CAME FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO COAST OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS ADVISED THAT THE OIL LIGHT ONLY ILLUMINATED AFTER THE ENGINE FAILURE. THE VEHICLE WAS REPAIRED AT A REDUCED RATE. THE CONTACT COULD NOT CONFIRM THE EXACT REPAIR THAT WAS MADE TO THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGES WERE 73,000 MILES. UPDATED 07/19/12 *BF UPDATED 07/31/12

INTERNAL TRANSMISSION FAILURE; NEEDS REPLACEMENT TRANSMISSION. HAD DONE ALL FACTORY RECOMMENDED SERVICES WHEN DUE INCLUDING TRANSMISSION FLUSHES. TRANSMISSION SHOULD NOT HAVE FAILED AT THIS MILEAGE, ESPECIALLY GIVEN THE FACT THAT CAR WAS SERVICED ACCORDING TO MANUFACTURER SPECIFICATIONS. HAVE HAD NUMEROUS OTHER CARS WITH SUBSTANTIALLY MORE MILEAGE AND NO TRANSMISSION ISSUES. *TR

THE ENGINE SHUT DOWN WHILE ON THE HIGHWAY AND A LIGHT APPEARED ON THE DASH SAYING "STOP SAFELY NOW". I STOPPED, TURNED OFF THE ENGINE, AND TURNED IT BACK ON. I TOOK IT TO A AN AUTHORIZED FORD REPAIR SHOP AND THEY SAID THEY WEREN'T SURE WHAT THE PROBLEM WAS. I DIDN'T HAVE ANOTHER PROBLEM FOR 9 MONTHS AND THEN THE SAME THING HAPPENED. AGAIN NO PROBLEM FOR ABOUT 2 MONTHS AND THEN IT HAPPENED AGAIN REPEATEDLY. AFTER PULLING OVER AND RESTARTING THE SAME PROBLEM WOULD REOCCUR ABOUT EVERY 15 MILES. I MADE IT TO A FORD DEALERSHIP. THEY ARE NOW REPLACING THE COOLANT PUMP. I DID SOME READING ON-LINE AND THIS APPEARS TO BE A COMMON PROBLEM WITH ESCAPE AND MARINER HYBRIDS. SHOULDN'T THERE BE A RECALL OF THE FAULTY PUMP? *TR

I PURCHASED THE VEHICLE WITH 6,000 MILES ON IT. I KEPT UP MY NORMAL MAINTANCE ON THE VEHICLE AND REPLACED THINGS WHEN NEEDED. AT APPROXIMATELY 42,000 MY TRANSMISSION WOULD NO LONGER SHIFT THE GEARS. THE VEHICLE WAS BROUGHT TO WALLACE DEALERSHIP OF WHICH THEY KEPT MY VEHICLE FOR ALMOST 2 WEEKS. THEY EXPLAINED THEY DID AN OVERHAUL OF THE TRANSMISSION AND FIXED REPAIRS ON IT SO THAT THEIR WOULD BE NO FURTHER PROBLEMS WITH TRANSMISSION LATER ON DOWN THE ROAD. NOW AT 84,735 MILES LATER, I AM ONCE AGAIN HAVING TRANSMISSION PROBLEMS AND MY VEHICLE WILL NOT GO INTO GEAR. BECAUSE I AM OUT OF WARRANTY MY VEHICLE WILL SIT UNTIL I CAN MAKE THE REPAIRS AS A TRANSMISSION REPLACEMENT IS NOT A CHEAP EXPENSE. THIS IS A SERIOUS PROBLEM WITH IN THIS CAR AND DESERVES EXTREME PRIORITY OF INVESTIGATION ON A RECALL FOR THIS YEAR, MAKE, AND MODEL OF VEHILE. I AM RECEIVING NO HELP FROM THE FORD COMPANY AND I AM FINDING IT EXTREMELY DIFFICULT THAT THIS PROBLEM IN THIS VEHILCE HAS NOT BEEN RESOLVED OR DEALT WITH. I HAVE HAD A PRIVATE TRANSMISSION COMPANY EXAMINE MY VEHILCE (HAS NOT TOUCHED IT), OF WHICH THEY DISCOVERED, THE INTERNAL FILTER IS CLOGGING THE CVT (CONSTANT VELOCITY TRANSMISSION) FOR WHICH SOMETHING WILL CONTINIOUSLY BREAK IN THE FILTER OR WHERE THE FILTER IS HELD CAUSING THIS TO HAPPEN. I WAS ALSO ADVISED THERE WAS NOTHING I COULD HAVE DONE MAINTANCE WISE OR PERSONAL USE OF DRIVING THAT COULD HAVE CAUSED THIS TO HAPPEN. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO ANY GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE AUTOMATIC TRANSMISSION ASSEMBLY OIL COOLER, VALVE, GASKETS, DRIVE PLATE STEEL, PISTONS, SEALS, AND SCREENS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR ALL COMPONENTS HOWEVER, APPROXIMATELY 20,000 MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

I RECEIVED A NOTICE DATED MAY, 2009 ON JUNE 3, 2009 FROM FORD REGARDING REPORTS OF TIRE VALVE STEM CRACKS AND AIR LEAKS ON 2007 MERCURY MARINER. THEY CLAIM IT IS NOT A RECALL. I HAD A PROBLEM WITH ONE TIRE ON FEBRUARY, 23 2009 ON MY WAY TO THE AIRPORT IN THE EARLY A.M. AND HAD IT REPAIRED - WAS VALVE STEM LEAK. MY HUSBAND CHECKED THE CAR WITH A MAGNIFYING GLASS AND FLASHLIGHT (ONLY WAY TO SEE CRACKS) AND FOUND THE OTHER THREE STEM VALVES WERE CRACKED. NO ONE WITH THE NAKED EYE COULD POSSIBLY SEE THIS. MY HUSBAND SAID I COULD HAVE HAD 3 FLAT TIRES SIMULTANEOUSLY. I COULD HAVE BEEN SERIOUSLY INJURED. FORD REFUSES TO MAKE ANY REFUNDS UNDER THEIR PROGRAM. I WAS TOLD BY THE DEALERSHIP THAT THEY WERE TOLD NOT TO BRING THIS MATTER TO THE ATTENTION OF THEIR CUSTOMERS. DO THE WORK ONLY IF THE CUSTOMER ASKS THEM TOO. THIS IS MUCH TOO DANGEROUS A SITUATION AND FORD SHOULD MAKE THIS RECALL TO ALL VEHICLE OWNERS WHO COULD BE IN DANGER. THE REFUND WOULD BE NICE SINCE WE WEREN'T INFORMED OF THIS WHEN WE SHOULD HAVE BEEN BUT THE LIVES OF INNOCENT PEOPLE ARE AT STAKE BECAUSE FORD WON'T FESS UP TO CALLING THIS A RECALL. *TR

2008 MERCURY MARINER HYBRID NO CRANK. VEHICLE WAS FOUND TO HAVE DAMAGED HIGH VOLTAGE WIRING HARNESS. HARNESS RUNS ALONG UNDERNEATH THE PASSENGER SIDE OF THE VEHICLE CABIN. HARNESS IS PARTIALLY ENCASED PVC. PVC WAS DAMAGED POSSIBLY DUE TO ROAD HAZARD HITTING UNDERNEATH THE VEHICLE. HIGH VOLTAGE HARNESS WAS DAMAGED RESULTING IN ENTIRE HARNESS BEING REPLACED. FORD WOULD NOT PAY FOR REPAIR. THIS IS A SERIOUS ISSUE AND POSSIBLY A DESIGN FLAW. I STILL HAVE THE HARNESS IN MY POSSESSION AND WOULD BE WILLING TO PROVIDE IT FOR PURPOSE OF INVESTIGATION. *TR