NHTSA owner reports · September 18, 2026 snapshot.
Visibility complaints
52 reportsClear category filterMileage unknown · May 4, 2002
Service Brakes, HydraulicVisibility
I FEEL LIKE SUCH AN IDIOT BECAUSE I BOUGHT THIS CAR!! UNBELIEVEABLE PROBLEMS, AND NOW I HAVE TO TRY TO SELL THIS CAR. I PAID $16000 FOR THIS CRAP, AND THEN I HAD TO PAY $300 BECAUSE THE ROTORS WARPED ON MY REAR BRAKES, AND THEN THE TRACK ON MY SUNROOF COMPLETLEY BROKE, AND THAT IS GOING TO COST ME AT LEAST $800. FORD/MERCURY SHO…
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I FEEL LIKE SUCH AN IDIOT BECAUSE I BOUGHT THIS CAR!! UNBELIEVEABLE PROBLEMS, AND NOW I HAVE TO TRY TO SELL THIS CAR. I PAID $16000 FOR THIS CRAP, AND THEN I HAD TO PAY $300 BECAUSE THE ROTORS WARPED ON MY REAR BRAKES, AND THEN THE TRACK ON MY SUNROOF COMPLETLEY BROKE, AND THAT IS GOING TO COST ME AT LEAST $800. FORD/MERCURY SHOULD BE SUED FOR MAKING A TOTALLY CRAPPY CAR. AS YOU CAN SEE BY THE NUMBER OF COMPLAINTS ON YOUR WEBSITE, SOMETHING NEEDS TO BE DONE ABOUT THIS!!!! THANKS, ROSIE
NHTSA ODI #761527
Mileage unknown · Apr 7, 2002
Visibility
SUNROOF CEASED OPERATING. TAKEN TO MERCURY DEALER APPROX. AUG/SEPT. 2001 WAS TOLD WHOLE ROOF ASSEMBLY HAD TO BE REPLACED. COST APPROX. $ 1500.00. MOONROOF ONLY HAD APPROX. 40-60 HRS. USE.*AK
NHTSA ODI #760373
Mileage unknown · Mar 6, 2001
Air BagsEngine And Engine CoolingPower Train
THE VEHICLE DEVELOPED A STARTING PROBLEM, IT WOULD CRANK EXCESSIVELY BEFORE STARTING, THE DEALER REPLACED THE FUEL PUMP BUT THAT ONLY TEMPORARILY SOLVED THE PROBLEM AS IT RETURNED SHORTLY AFTER REPLACING THE PUMP. NLM
NHTSA ODI #560235
Mileage unknown · Jan 2, 2001
Back Over PreventionService Brakes, HydraulicVisibility
PANIC BUTTON WENT OFF ON MY MISTAKE BUT ALARM WOULD'NT SHUT OFF HAD TO GET REPLACED, HATCH WOULDN'T OPEN PROPERLY, I HAD MY BRAKES REPLACED 3 TIMES BECAUSE OF SQUEALING NOISE. AND THESE WINDSHIELD WIPERS FOR THE FOURTH TIME NOW .
NHTSA ODI #738626
Mileage unknown · Nov 9, 2000
Engine And Engine CoolingEquipmentInterior Lighting
VEHICLE EXPERIENCING A MOMENTARY LOSS OF STEERING WHEN DRIVING OVER A WATER PUDDLE, AND INTERMITTENTLY CAUSING MALFUNCTION TO INSTRUMENT PANEL LIGHTS. DEALER / MANUFACTURER NOTIFIED, AND UNABLE TO LOCATE CAUSE. *AK BOTH SIDE MIRRORS FELL OFF. THE CD AND THE RADIO ARE NOT OPERATIONAL. THE RADIATOR HOSE BROKE AFTER 2 MONTHS…
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VEHICLE EXPERIENCING A MOMENTARY LOSS OF STEERING WHEN DRIVING OVER A WATER PUDDLE, AND INTERMITTENTLY CAUSING MALFUNCTION TO INSTRUMENT PANEL LIGHTS. DEALER / MANUFACTURER NOTIFIED, AND UNABLE TO LOCATE CAUSE. *AK BOTH SIDE MIRRORS FELL OFF. THE CD AND THE RADIO ARE NOT OPERATIONAL. THE RADIATOR HOSE BROKE AFTER 2 MONTHS OF PURCHASING THE VEHICLE. THE BACK WINDOW WIPER FAILED. THE SUN ROOF FAILED. THIS VEHICLE HAD NUMEROUS MECHANICAL PROBLEMS.
NHTSA ODI #874753
Mileage unknown · Oct 24, 2000
Electrical SystemService Brakes, HydraulicTires
FIRESTONE FIREHAWK GTA TIRES (P215 50 R16) EXPERIENCED VIBRATION. *SLC
NHTSA ODI #556378
Mileage unknown · Oct 18, 2000
Visibility
SUN ROOF FAILED UPON OPENING. JAMMED IN TRACK
NHTSA ODI #734685
Mileage unknown · Oct 14, 2000
Latches/locks/linkagesService Brakes, HydraulicVisibility
IVE HAD PROBLEMS WITH THIS CAR SINCE I DROVE IT OFF THE LOT ALMOST EVERY MONTH IT IS IN THE SHOP FOR THE SAME REASONS FIRST THE RADIO HAS BEEN FIXED TWICE AND THEN FINALLY REPLACED THE SPEAKERS HAVE BEEN REPLACED AND THAT HAS YET TO SOLVE THE PROBLEM, MY TRUNK RELEASE ON MY CAR HAS BEEN WORKED ON ATLEAST 4 TIMES AND THEY STILL …
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IVE HAD PROBLEMS WITH THIS CAR SINCE I DROVE IT OFF THE LOT ALMOST EVERY MONTH IT IS IN THE SHOP FOR THE SAME REASONS FIRST THE RADIO HAS BEEN FIXED TWICE AND THEN FINALLY REPLACED THE SPEAKERS HAVE BEEN REPLACED AND THAT HAS YET TO SOLVE THE PROBLEM, MY TRUNK RELEASE ON MY CAR HAS BEEN WORKED ON ATLEAST 4 TIMES AND THEY STILL THINK IT IS NOT A PROBLEM BUT THEY DONT OPEN IT EVERY DAY EITHER, STARTING IN JANUARY OF 2000 I CALLED THE DEALERSHIP 6 OR MORE TIMES COMPLAINING ABOUT THE BRAKES AND EVERY TIME THEY WORKED ON IT THEY SAID ALL BRAKES PULSATE AND SQUEEK A LITTLE BUT LOW AND BEHOLD A RECALL LETTER SUPRISED ME IN THE MAIL TODAY, MY SUNROOF WAS IN THE SHOP DONT KNOW THE DATE BECAUSE IT WAS SQUEEKING AND THE PANEL THAT SURROUND THE KEYS WAS LOOSE THEY"FIXED" BUT THE DAY I GOT IT OUT OF THE SHOP FOR GETTING THE RADIO REPLACED THE SUNROOF QUIT TOTALLY, JUST TALKED TO THEM TODAY AND THEY SAID THEY HAVE HAD SEVERAL PEOPLE WITH THE SAME PROBLEM IT APPEARS THAT THE WIRING IN THE SUNROOF IT WORN OUT I ASKED IF THIS WAS NORMAL FOR A CAR THAT WAS A YEAR OLD AND THEY SAID IT WAS JUST FROM BEING OPENED AND CLOSED BUT IM SORRY ITS ONLY A YEAR OLD THEY SAID IT IS A 1200.00 DOLLAR PROBLEM TO FIX WITHOUT LABOR AND COULDNT GARUANTEE THAT IT WOULDNT HAVE TO BE REPLACED NEXT YEAR AGAIN . THE ALARM SYSTEM RANDOMLY GOES OFF AND WONT SHUT OFF ITS ACTUALLY CALLED A PANIC SYSTEM BUT GOES OFF LIKE AN ALARM SYSTEM AFTER ASKING OTHER COUGAR OWNERS ABOUT THEIRS AND COMPARING NOTES LOOKS LIKE WE HAVE ALL HAD THE SAME THINGS GOING WRONG EXCEPT A FRIEND OF MINE HAS ALREADY HAD HER ENGINE REBUILT AT 20,000 MILES ------HELP ME BEFORE MINE GOES OUT TO. THANK YOU
NHTSA ODI #734280
Mileage unknown · Sep 21, 2000
Service Brakes, HydraulicVisibility
HAD TO CHANGE FRONT BRAKES 3 TIMES . NOW REAR BRAKES HAVE SAME PROBLEM AND DEALER REFUSES TO CHANGE CALLING THE PROBLEM ACCEPTABLE. SUNROOF ASSEMBLY FAILED 3 TIMES . WAS DRIVING FOR 3 MONTHS WITH PROBLEM BEFORE THE PART CAME IN. AFRAID THE SUNROOF WOULD FLY OFF THE CAR WHEN IN HIGH SPEED.HAD TO CHANGE INTIRIOR CLOTH 1 TIME BECAU…
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HAD TO CHANGE FRONT BRAKES 3 TIMES . NOW REAR BRAKES HAVE SAME PROBLEM AND DEALER REFUSES TO CHANGE CALLING THE PROBLEM ACCEPTABLE. SUNROOF ASSEMBLY FAILED 3 TIMES . WAS DRIVING FOR 3 MONTHS WITH PROBLEM BEFORE THE PART CAME IN. AFRAID THE SUNROOF WOULD FLY OFF THE CAR WHEN IN HIGH SPEED.HAD TO CHANGE INTIRIOR CLOTH 1 TIME BECAUSE IT HAD WATER STAINS. HAD TO CHANGE WEATHER GARD ON DRIVER SIDE DOOR AND IT IS STILL NOT DONE RIGHT.WINDOW HAS MARKS FROM IT WHEN I OPEN IT.
NHTSA ODI #732182
Mileage unknown · Sep 18, 2000
Electrical SystemEquipmentService Brakes, Hydraulic
WHEEL NUT WRENCH IS DEFECTIVE. *SLC
NHTSA ODI #554701
Official recalls
7Aug 30, 2004
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
Consequence & remedy
Consequence: THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.
Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. THE CAMPAIGN BEGAN ON APRIL 16, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Jul 9, 2001
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Consequence & remedy
Consequence: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A FIRE.
Remedy: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Feb 6, 2001
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH 2.5L V6 ENGINES. THE BATTERY CABLE WAS MISROUTED AND ITS ATTACHMENT TO THE ALTERNATOR CABLE WAS UNDER-TORQUED. IF MISROUTED, THE CABLE COULD CONTACT THE POWER STEERING LINE AND THE INSULATION COULD WEAR, RESULTING IN AN ELECTRICAL SHORT.
Consequence & remedy
Consequence: THE SHORT COULD POTENTIALLY RESULT IN A FIRE, STALLING, OR A NO-START CONDITION.
Remedy: DEALERS WILL INSPECT THE BATTERY CABLE TO THE ALTERNATOR FOR DAMAGE AND, IF IT IS DAMAGED, WILL REPLACE THE CABLE. ADDITIONALLY, THE ROUTING OF THE CABLE WILL BE CORRECTED, AS NECESSARY, AND A ROUTING CLIP WILL BE ADDED. ALSO THE TORQUE ON THE ALTERNATOR ATTACHMENT OF THE CABLE WILL BE CHECKED AND, AS REQUIRED, WILL BE TIGHTENED TO SPECIFICATION. OWNER NOTIFICATION BEGAN MARCH 22, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Feb 6, 2001
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE BRAKE LAMP SWITCH TERMINALS COULD OVERHEAT.
Consequence & remedy
Consequence: THIS COULD CAUSE EITHER A LOSS OF BRAKE LAMP FUNCTION OR CONTINUOUSLY ILLUMINATED BRAKE LAMPS, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW STOP LAMP EXTENSION HARNESS WITH BRONZE TERMINALS AT THE BRAKE LAMP SWITCH CONNECTOR, AND ALSO INSPECT THE BRAKE LAMP SWITCH FOR SIGNS OF OVERHEATING AND REPLACE, AS REQUIRED. OWNER NOTIFICATION BEGAN MARCH 22, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Mar 9, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Consequence & remedy
Consequence: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
Aug 18, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE DOOR LATCH MAY HAVE BEEN MANUFACTURED WITH A LATCH PAWL THAT HAS A COATING WHICH WILL SWELL IN HIGH HUMIDITY CONDITIONS. THE LATCH PAWL MAY THEN STICK IN THE OPEN OR UNLATCHED POSITION.
Consequence & remedy
Consequence: THE DOOR WOULD NOT LATCH WHEN CLOSED. IF THE VEHICLE IS DRIVEN IN THIS CONDITION, IT COULD POTENTIALLY RESULT IN THE DOOR OPENING WHILE THE VEHICLE IS IN MOTION.
Remedy: DEALERS WILL INSTALL A REVISED SIDE DOOR LATCH.
Jul 20, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE ACCELERATOR CABLE MAY HAVE BEEN MANUFACTURED WITH A BURR ON OR NEAR THE END OF THE CABLE SLEEVE INTERIOR. THIS BURR COULD FRAY THE CORE WIRE RESULTING IN THE ACCELERATOR NOT RETURNING TO IDLE WHEN THE ACCELERATOR IS RELEASED.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN THE THROTTLE STICKING, BINDING, OR CAUSING HIGH ENGINE RPM.
Remedy: DEALERS WILL INSTALL A REVISED ACCELERATOR CABLE THAT HAS A FLARED CONDUIT SLEEVE END AND MOLDED ON END FITTING.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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