1999 Mercury Cougar

WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE SUDDENLY ACCELERATES. DEALER HAS YET TO BE CONTACTED. *AK CONSUMER STATES THAT WHEN THE VEHICLE SUDDENLY ACCELERATES, THE LIGHTS ON THE DASHBOARD AND THE HEADLIGHTS GO OUT, THEN THE VEHICLE STALLS IT WILL NOT CUT BACK ON, DEALER REPLACED THE FUEL PUMP AND THE ALTERNATOR, HOWEVER VEHICLE CONTINUED TO STALL, A MECHANIC STATED THAT THE ALTERNATOR HAD BURNED AND NEEDED REPLACING AGAIN, ALTERNATOR CONTINUES TO BURN AND NO ONE CAN FIGURE OUT WHY. *SLC

ENGINE> VEHICLE HAS BEEN HESITATING SINCE 10/01. VEHICLE BROUGHT IN FOR REGULAR CHECK AND DESCRIPTION OF HESITATION/BUCKING ESP. ON HIGHWAY PROVIDED TO SERVICE REP. VEHICLE SERVICED HESITATION PROBLEM DIAGNOSED AS IGNITION WIRES IN NEED OF REPLACEMENT. IGNITION WIRES REPLACED, LUBE, OIL, FILTER, AND FLUIDS TOPPED. ALSO TOLD ALL FOUR TIRES WOULD NEED TO BE REPLACED. DECLINED TIRE REPLACEMENT AT THIS TIME. TOTAL COST FOR SERVICE WITH TAX &LABOR=$346.70 VEHICLE CONTINUED TO RUN THE SAME WAY. ALSO COOLANT AND AIRBAG ICONS CAME ON AND WOULD NOT GO OFF. SCHEDULED FOR SERVICING AGAIN ON 12/5/01. DIAGNOSIS AIRBAG CENSOR IN NEED OF REPLACEMENT (STILL UNDER WARRANTY ) AND IN NEED OF A NEW COLLANT EXPANSION CONTAINER (APPROX. COST $200.) CAR IN ON 12/31/01 ,AIRBAG SENSOR REPLACED AND CAR CHECKED AGAIN FOR CAUSE OF HESITATION. RESPONSE UNABLE TO DUPLICATE CUSTOMER'S CONCERN. HESITATION CONTINUED AND ON 1/05/02 WHILE RETURNING HOME ON SECONDARY ROAD, CHECK OIL LIGHT ICON CAME ON. DEALERSHIP NEARBY SO ATTEMPT WAS MADE TO DRIVE CAR THERE . VEHICLE DIED, NO POWER STEERING. LARGE PUDDLE OF OIL UNDER VEHICLE. ROADSIDE ASSISTANCE TOWED VEHICLE TO DEALERSHIP. DIAGNOSIS> ENGINE GONE AND IN NEED OF REPLACEMENT. IMPLODED FROM WITHIN

5 MONTHS AFTER PURCHASING THIS COUGAR, THERE WAS A HUGE POWER STEERING LEAK. CALLED AROUND FOR SOMEONE TO FIX IT, BUT DEALER WAS THE ONLY CHOICE. WE WERE TOLD IT COULD BE A BAD PUMP AND THAT WOULD COST $450 TO FIX. THEY CALLED BACK AND SAID THE WHOLE GEAR WAS BAD AND HAD TO BE REPLACED AND WOULD COST US $700. WE HAD NO CHOICE BUT COMPLAINED TO THE DEALER THAT RACK AND PINION GEAR SHOULD NOT GO BAD ON A 2 YEAR OLD CAR. WE ALSO CONTACTED FORD CUSTOMER RELATIONS, WHO DID NOTHING TO HELP US. WE WANT OUR MONEY BACK. DEALER ALSO FAILED TO NOTIFY US OF 5 OUTSTANDING RECALLS ON THIS CAR. THEN, 2 DAYS AFTER PICKING IT UP FROM STEERING BEING FIXED ELECTRICAL SYSTEM SHORTED OUT AND STRANDED OUR 19 YEAR DAUGHTER AT 2 IN THE MORNING. THIS IS DIRECTLY RELATED TO ONE OF THE RECALLED ITEMS. THE DEALER SHOULD HAVE FIXED THIS DURING THE 3 DAYS WHEN THEY HAD THE CAR .*AK

MY CAR WILL NOT START. AFTER I HAVE DRIVEN IT AND START IT B ACK UP IT WILL NOT START. THIS HAS BEEN GOING ON SINCE JANUARY 2000. I'VE TAKEN MY CAR TO THE DEALER FIVE TIMES AND THEY KEEP SAYING THEY CAN'T FIND THE PROBLEM. I'VE FILED A SUIT WITH THE LEMON LAW BUT ITS TAKING TO LONG. PLEASE HELP ME. I CAN'T CUT THE CAR OFF WHEN I DROP MY KIDS OFF AT THE DAY CARE. I'M BEYOND FRUSTRATED. *AK

WHILE STANDING OUTSIDE OF VEHICLE WITH WINDOWS ROLLED DOWN WHEN DOOR CLOSED AND AUTOMATICALLY LOCKED. CONSUMER NOTED THIS WAS NOT A FEATURE OF VEHICLE. KEY FAILED TO UNLOCK THE DOOR, CONSUMER REACHED INSIDE VEHICLE TO MANUALLY UNLOCK DOOR. DEALER STATED IF A NEW ALARM SYSTEM WAS PUT IN TO REPLACE THE OLD ONE, PROBLEM MIGHT BE CORRECTED. *AK AIR CONDITIONER TURNS ON AND OFF. RADIO WILL NOT COME ON AT TIMES. MOTOR WILL DIE OUT. ALARM WENT OFF, DOOR LOCK BY THEMSELVES. KEY WILL NOT CRANK VEHICLE AT TIMES. VEHICLE JUMPED AND JERKED ALMOST HITTING CONSUMERS SISTER WHO WAS STANDING IN FRONT OF THE VEHICLE. *SLC