Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 3 of 17 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Forward Collision Avoidance. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
17 reports
Mileage unknown · Apr 24, 2024
Forward Collision AvoidanceLane DepartureSteering
I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to get them safe. So I figured out…
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I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to get them safe. So I figured out how to drive it with no power steering all the way back to Houston. While driving we got into some rain. Which for whatever reason the rain kicked the power steering on for just 5 or less seconds. This kept happening on and off while in wet road conditions. I was freaked out as the change made the steering go from impossible to beyond sensitive. We could have so easily flipped had I not been paying attention and driving at a slow speed. This also made all the safety features not accessible. No blind spot, cruise control, lane change or any of the important functions this van is equipped with. I would like to note that MB had to replace the engine due to a defect. Took 4 plus months. I have had issues ever since. Engine light came on all 4 of my trips. I know one that was the reason is VOX sensor. Fixed it and then happened next trip. Plus other sensors replaced. This van has been horrible! Bought it and was told they run up to 500k and these new engines they expect to see a million miles. I can’t even get it to 100k I called MB USA and started a complaint. They acted concerned and would contact me within 48 hours. Never to hear back from anyone. This was the same response when the engine malfunctioned. I was going to be given a loaner van and never heard or could connect with anyone.
NHTSA ODI #11584991
Mileage unknown · Feb 13, 2024
Unknown Or Other
Speed limit displayed on screen incorrectly displays 55 mph even when the speed limit is 65 or 70.
NHTSA ODI #11571733
Mileage unknown · Dec 1, 2023
Structure
Vehicle hood opened on its own while driving. We have video of the incident from front dash camera. Vehicle hood was not operated prior to 300 miles when employee start the day with pre-trip information. There were few people also verified that the hood was closed properly. While driving from Ontario, CA to Las Vegas , NV and …
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Vehicle hood opened on its own while driving. We have video of the incident from front dash camera. Vehicle hood was not operated prior to 300 miles when employee start the day with pre-trip information. There were few people also verified that the hood was closed properly. While driving from Ontario, CA to Las Vegas , NV and driver returning from Las Vegas the vehicle midway to Ontario California, the hood suddenly opened and smashed the windshield, driver was successfully able to pull over as he was driving in right lane blindly.
NHTSA ODI #11557883
Mileage unknown · Nov 8, 2023
Forward Collision AvoidanceVehicle Speed Control
Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hundreds of driving miles. Durni…
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Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hundreds of driving miles. Durning motor off and restarting occasionally reset the issue, but many times it did not. When these systems disable, the van’s speed rapidly decreases and may cause other vehicles to hit the rear of the van, or cause van drivers to panic and/or lose control of the vehicle. Random and unpredictable electronic failures such as this are a definite hazard and need to be addressed by the manufacturer.
NHTSA ODI #11554151
Mileage unknown · Jan 24, 2023
Equipment
2018 Cx-9 GT that has experienced spider cracking in the upper right corner of the infotainment screen (the cracks are inside the screen). This started after the car sat at the dealers lot in cold temps while waiting for repairs to the engine Feb 2022 (mileage on car at that time as about 36K). Mazda had issues a Service Alert o…
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2018 Cx-9 GT that has experienced spider cracking in the upper right corner of the infotainment screen (the cracks are inside the screen). This started after the car sat at the dealers lot in cold temps while waiting for repairs to the engine Feb 2022 (mileage on car at that time as about 36K). Mazda had issues a Service Alert on 2/20/18 in regards to this issue for 2016 - 2018 CX-9's (along with other model of similar years). No mention to me by dealer (who i have taken car to for all service matters from 1st day of purchase). Mazda then issued a Warranty Extension Program letter dated 5/06/20 to Dealers, Service & Parts Manager that they would extend warranty coverage to fix this issue, but only for 2016 & 2017 CX-9 vehicles. Over time the cracking has gotten worse & is slowly growing in size. (some other owners have it cracking in different parts of screen, which renders the touch screen useless). Mazda should include 2018 in the Warranty Extension Program, so this issue can be resolved for all years affected.
NHTSA ODI #11503460
Mileage unknown · Jan 19, 2023
Equipment
Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not working. I callled toyota and said …
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Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not working. I callled toyota and said that no update needed but upgrade the radio. Its not just me having the same issues on the bottom tmright touch screen on their toyota behicle
NHTSA ODI #11502697
Mileage unknown · Jan 19, 2023
Suspension
This vehicle is extremely unsafe to drive. Vehicle is currently being rented. All four adjustable coil-overs’ springs have been heated in efforts to lower the vehicle. The person who performed this may not have understood that the car height could have been adjusted without heat. I have supporting documentation in form of ph…
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This vehicle is extremely unsafe to drive. Vehicle is currently being rented. All four adjustable coil-overs’ springs have been heated in efforts to lower the vehicle. The person who performed this may not have understood that the car height could have been adjusted without heat. I have supporting documentation in form of photos and video informing the current renter who still drives the vehicle as of today. It is imperative that my information is not forwarded to the current owner or driver as there are criminal charges being brought against the renter for multiple counts of 3rd degree felony which include defrauding victims out of millions of dollars. My name along with this statement should be protected from the vehicle owner and current driver. The manufacturer may have my information but should also be informed to keep my information private for the sake of my safety. Thank you.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Consequence & remedy
Consequence: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Consequence & remedy
Consequence: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Consequence & remedy
Consequence: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence & remedy
Consequence: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control can increase the risk of a crash.
Remedy: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Consequence & remedy
Consequence: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2023 MERCEDES-BENZ Sprinter 3500 Problems, Complaints & Recalls | Skip That Year