Electrical System. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Forward Collision Avoidance. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Lane Departure. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

2 crash reports0 fire reports1 injury reports

Vehicle Speed Control complaints

1 reports

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Mileage unknown · Oct 26, 2022

Forward Collision AvoidanceVehicle Speed Control

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When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understandably pass me as the speed limit is usually much higher. Even though they pass me the van does not register that car on the radar in regard to its failure state. When the radar "detects" that it's failed (which it has not) it disables the adaptive cruise control, emergency braking, and in general any speed control. This is a very drastic measure for a device that has not actually failed. Again, all cruise/ speed control functionality is disabled, and the vehicle must be driven with the peddle while the radar is in a "failure" state. To restore functionality, I have to tailgate another car, if there is one around, for 5 to 10 miles. Once the radar is happy with seeing enough return signals it will re-engage the adaptive cruise control and emergency braking. If there are no other vehicles around for the next hour the process repeats. Attached are photos that should also be geo-marked, along with a screenshot showing the progression of the photos on a map.

NHTSA ODI #11491076

Official recalls

24V930000 · Electrical System: Instrument Cluster/panel

Dec 13, 2024

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Consequence & remedy

Consequence: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

23V875000 · Structure:critical Fasteners

Dec 21, 2023

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Consequence & remedy

Consequence: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

23V876000 · Structure:critical Fasteners

Dec 21, 2023

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence & remedy

Consequence: A detached partition wall can increase the risk of injury.

Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

23V806000 · Structure:body

Dec 1, 2023

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence & remedy

Consequence: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

23V444000 · Fuel System, Gasoline:delivery:fuel Pump

Jun 26, 2023

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Consequence & remedy

Consequence: A loss of drive power can increase the risk of a crash.

Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

23V204000 · Electrical System: Instrument Cluster/panel

Mar 24, 2023

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence & remedy

Consequence: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

22V796000 · Power Train:automatic Transmission:internal:park Pawl

Oct 21, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Consequence & remedy

Consequence: Vehicle rollaway increases the risk of a crash.

Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

22V491000 · Electrical System:wiring

Jul 11, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.

Consequence & remedy

Consequence: An electrical surge can increase the risk of a fire.

Remedy: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.

22V360000 · Communication: Auto Crash Notification; Electrical System:software

May 20, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence & remedy

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Additional source detail variants (2)

Communication: Auto Crash Notification

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Electrical System:software

22V281000 · Back Over Prevention:display Function

Apr 27, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

22V131000 · Suspension:front:springs:torsion Bar

Mar 8, 2022

Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.

Consequence & remedy

Consequence: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.

Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.

22V073000 · Equipment:other:labels

Feb 9, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Consequence & remedy

Consequence: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.

21V933000 · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings; Structure:body

Dec 1, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.

Consequence & remedy

Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.

Additional source detail variants (2)

Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings

Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.

Structure:body

Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

21V934000 · Structure

Dec 1, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

Consequence & remedy

Consequence: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.

21V779000 · Electrical System:wiring

Oct 6, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.

Consequence & remedy

Consequence: An electrical short can increase the risk of a fire.

Remedy: Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.

21V513000 · Seat Belts; Seat Belts:front:retractor; Seat Belts:rear/other:retractor

Jul 7, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence & remedy

Consequence: An unsecured child restraint system can increase the risk of injury during a crash.

Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

Additional source detail variants (3)

Seat Belts:rear/other:retractor

Consequence: An unsecured child restraint system can increase the risk of injury during a crash.

Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

Seat Belts:front:retractor

Consequence: An unsecured child restraint system can increase the risk of injury during a crash.

Seat Belts

Consequence: An unsecured child restraint system can increase the risk of injury during a crash.

21V410000 · Air Bags:passenger Side Frontal:cushion; Electrical System

Jun 2, 2021

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence & remedy

Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

Additional source detail variants (2)

Air Bags:passenger Side Frontal:cushion

Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

Electrical System

Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

21V411000 · Back Over Prevention:display Function; Electrical System:software

Jun 2, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence & remedy

Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Additional source detail variants (2)

Electrical System:software

Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Back Over Prevention:display Function

Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.