IllustrationI am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
2021 MERCEDES-BENZ Sprinter 2500
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Sprinter 2500 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 5 of 45 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Forward Collision Avoidance. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Lane Departure. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports0 fire reports1 injury reports
Service Brakes complaints
7 reportsGot in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly…
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CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the "START/STOP" button The problem is pressing the brake is also the "safety interlock" for shifting out of PARK. The breakout force on the shifter stalk is VERY LOW, causing it to be inadvertently shifted into NEUTRAL during a normal start sequence. This is a safety concern, because often we will start the vehicle, and then exit the drivers seat to load passengers (small children and/or wheelchair users). The vehicle does not give any indication (no physical movement of the shifter) of shifting out of park- other than white letter on mid-dash indicator going from "P" to "N". The vehicle could easily be shifted into NEUTRAL and run over passengers during the loading operations.
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma…
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The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they …
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The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they said ‘’you need to replace the rotors disk and the new pads.I refused that.I was at second opinion to another mechanic and he said is issue about hydraulic problem,And safety.Another thing they did tire rotation (I do Not approval to do tires rotation ). I m scare about my safety driving. I need help to fix my car because I m using this car for my business in construction. Thank you .
Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four separate occasions. Dealer reca…
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Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four separate occasions. Dealer recalibrated and reset and called tech support at manufacturer and manufacturer said that is the way it is supposed to operate. The problems persist on every trip we take. Warning indicators began within 50 miles of my picking up the vehicle brand new from the dealer. System disables then resets itself at random times during driving. Dealership states they have no codes indicating fault in system.
Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the drive…
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Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.
Official recalls
1824V930000 · Electrical System: Instrument Cluster/panel
Dec 13, 2024
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Consequence & remedy
Consequence: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
23V875000 · Structure:critical Fasteners
Dec 21, 2023
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence & remedy
Consequence: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
23V876000 · Structure:critical Fasteners
Dec 21, 2023
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence & remedy
Consequence: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
23V806000 · Structure:body
Dec 1, 2023
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Consequence & remedy
Consequence: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
23V444000 · Fuel System, Gasoline:delivery:fuel Pump
Jun 26, 2023
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
23V204000 · Electrical System: Instrument Cluster/panel
Mar 24, 2023
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence & remedy
Consequence: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
22V796000 · Power Train:automatic Transmission:internal:park Pawl
Oct 21, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Consequence & remedy
Consequence: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
22V491000 · Electrical System:wiring
Jul 11, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
Consequence & remedy
Consequence: An electrical surge can increase the risk of a fire.
Remedy: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.
22V360000 · Communication: Auto Crash Notification; Electrical System:software
May 20, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional source detail variants (2)
Communication: Auto Crash Notification
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Electrical System:software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V281000 · Back Over Prevention:display Function
Apr 27, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
22V131000 · Suspension:front:springs:torsion Bar
Mar 8, 2022
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Consequence & remedy
Consequence: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.
22V073000 · Equipment:other:labels
Feb 9, 2022
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Consequence & remedy
Consequence: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.
21V933000 · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings; Structure:body
Dec 1, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Consequence & remedy
Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Additional source detail variants (2)
Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Structure:body
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Consequence: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
21V934000 · Structure
Dec 1, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Consequence & remedy
Consequence: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
21V779000 · Electrical System:wiring
Oct 6, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Consequence & remedy
Consequence: An electrical short can increase the risk of a fire.
Remedy: Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.
21V513000 · Seat Belts; Seat Belts:front:retractor; Seat Belts:rear/other:retractor
Jul 7, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Additional source detail variants (3)
Seat Belts:rear/other:retractor
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Seat Belts:front:retractor
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Seat Belts
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
21V410000 · Air Bags:passenger Side Frontal:cushion; Electrical System
Jun 2, 2021
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence & remedy
Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Additional source detail variants (2)
Air Bags:passenger Side Frontal:cushion
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Electrical System
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V411000 · Back Over Prevention:display Function; Electrical System:software
Jun 2, 2021
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Additional source detail variants (2)
Electrical System:software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Back Over Prevention:display Function
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.