2014 MERCEDES-BENZ S550

TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ S550. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, ANOTHER VEHICLE RAN A STOP SIGN AND T-BONED HIS VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND FILED REPORT NUMBER: 190911002273. THE FIRE DEPARTMENT WAS ALSO PRESENT. THERE WERE NO INJURIES; HOWEVER, MEDICAL ATTENTION WAS SOUGHT LATER. THE VEHICLE WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *DT *AS

THIS PAST THURSDAY EVENING (DECEMBER 13, 2018) AROUND 10:00 PM, I WAS DRIVING (WITH MY WIFE IN THE PASSENGER SEAT) DOWN A CURVY STRETCH OF ROAD ON SUNSET BOULEVARD IN BEVERLY HILLS, WHEN I SUDDENLY HEARD A LOUD THUMPING SOUND AND IMMEDIATELY FELT VIOLENT VIBRATIONS THROUGH THE STEERING WHEEL. SINCE WE WERE TRAVELING AT A RELATIVELY LOW SPEED OF 30 MPH, I WAS IMMEDIATELY ABLE TO RE-GAIN THE CONTROL OF MY VEHICLE AND WAS ABLE TO PULL OVER SAFELY. ONCE I GOT OUT OF MY VEHICLE, I IMMEDIATELY NOTICED THAT THE FRONT RIGHT WHEEL RIM HAD COMPLETELY BROKEN INTO TWO HALVES. I WAS SHOCKED AND VERY SURPRISED BECAUSE NOTHING COULD HAVE POSSIBLY EXPLAINED WHY THIS WHEEL COMPLETELY BROKE IN THE MANNER THAT IT DID. WE WERE EXTREMELY FORTUNATE THAT THERE WERE NO OTHER VEHICLES AROUND US AT THE TIME THE WHEEL BROKE, OR THAT WE WERE NOT ON THE HIGHWAY TRAVELING AT MUCH HIGHER SPEEDS, OTHERWISE THE RESULTS WOULD HAVE BEEN FATAL WITH EVEN A POSSIBILITY OF SIGNIFICANT INJURY OR EVEN LOSS OF LIFE. A COMPLETE REPORT WITH PICTURES AND CAUSE OF RAPID FRACTURE OF THE RIM AS A COMPLAINT WAS PROVIDED TO MERCEDES DEALERSHIP AND CORPORATE, THEY ARE REFUSING TO ADMIT TO ANY MATERIAL DEFECT AND LIABILITY.

ACCORDING TO THE RECALL NHTSA CAMPAIGN ID NUMBER: 16V899000 AND THE VEHICLE INSPECTION REPORT FROM THE LOCAL MERCEDES DEALERSHIP SHOW AS AN IDENTICAL ISSUE. HOWEVER, MY VEHICLE IS NOT IDENTIFIED AS APART OF THE RECALL. THE RECALL STATES THE ISSUE IS DUE TO THE STEERING CONTROL UNIT NOT BEING SOLDERED PROPERLY. DIFFICULT TO THINK THIS FALLS UNDER NORMAL WEAR AND TEAR. I WILL GET THE REPAIR DONE BEGRUDGINGLY, THOUGH IT WOULD BE NICE IF MERCEDES WOULD HAVE STOOD BEHIND ITS RECALL.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NORTH PALM BEACH (9275 FL A1AALT, NORTH PALM BEACH, FL 33403) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY AND CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE NEEDED TO BE HANDLED BETWEEN THE CONTACT AND THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 18,497. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. WHILE DRIVING 50 MPH MERGING ON THE INTERSTATE, THE SUN ROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF MOBILE, 3060 DAUPHIN ST, MOBILE, AL, 36606) WHERE IT WAS CONFIRMED THAT THE SUN ROOF FAILED. DUE TO THE FAILURE, THE VEHICLE ALSO SUSTAINED BODY DAMAGE TO THE HOOD AND TRUNK. THE MANUFACTURER WAS STATED THAT THEY WOULD GIVE THE CONTACT A CALL BACK AND SEND AN INVESTIGATOR. THE CONTACT WAS REFERRED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO SUSTAINED A CUT ON THE RIGHT SIDE OF THE FACE DUE TO THE SHATTERED GLASS. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

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

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ S550. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE DOWNSHIFTED AND SUDDENLY THERE WAS A HARD SHIFT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED OR WHEN STOPPED AT A TRAFFIC LIGHT. THE CONTACT ALSO NOTICED THAT THERE WAS A LOUD NOISE NEAR THE REAR OF THE VEHICLE. THE CONTACT ALSO NOTICED THAT THE TILT FUNCTION FEATURE ON THE RIGHT PASSENGER MIRROR FAILED. WHEN FUNCTIONING PROPERLY, THE RIGHT PASSENGER MIRROR TILTED DOWNWARD AND TO THE RIGHT WHEN THE VEHICLE WAS PLACED IN REVERSE; THEREFORE, THE DRIVER COULD SEE ALL OBJECTS TO THE REAR PASSENGER SIDE OF THE VEHICLE AND IN THE VEHICLE'S BLIND SPOT. THE MIRROR FAILED TO RETURN TO THE DRIVER'S SETTING AFTER SHIFTING THE VEHICLE INTO DRIVE AFTER BEING IN REVERSE. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER STATED THAT THE REAR SUSPENSION SYSTEM AND THE REAR BRAKES NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE WITH THE MIRROR. THE REAR SUSPENSION SYSTEM AND THE REAR BRAKES WERE REPLACED; HOWEVER, THE FAILURE WITH THE MIRROR PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS UNAVAILABLE.