2015 MERCEDES-BENZ ML350

HI I CURRENTLY OWN 2015 ML 350 BLUETEC, WAS DRIVING THE ML AND ALL OF SUDDEN THE PANORAMIC ROOF SHATTERED WITH GLASS PIECES RAINING LUCKILY MY KIDS WEREN'T IN THE CAR AND I WAS BY MYSELF. I HAVE DONE SOME RESEARCH ONLINE AND HAVE COME ACROSS THAT THIS IS A COMMON PROBLEM IN THE ABOVE MENTIONED MODEL. PLEASE ADVISE ME IF THERE IS A RECALL OR IF THE ROOF REPAIR IS COVERED BY MERCEDES. SINCERELY [XXX] THE ABOVE MESSAGE WAS SENT TO MERCEDES AND THEY CONTACTED ME BACK TODAY THAT THEY WILL NOT COVER THE FIX AND THEY ARE AWARE OF THE PROBLEM. I WOULD RECOMMEND IF THEY ARE FULLY AWARE OF THE GLASS SHATTERING THEN THERE SHOULD BE A RECALL OUT TO REPLACE THE GLASS WITH LAMINATED ONE, IF IT SHATTERS IT DOESN'T INJURE ANYONE SITTING INSIDE. IT WAS A SUNNY DAY NO RAIN AND I WAS DRIVING THE VEHICLE ON A STRAIGHT ROAD AT 50 KM PER HOUR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE PURCHASED NEW 16K MILES ON IT NOW ALL WORK DONE AT DEALER, SHUTS OFF RANDOMLY WITH NO WARNING AT STOP IDLE OR HIGHWAY DRIVING. EXTREMELY DANGEROUS I HAVE TAKEN IT TO THE DEALER 4 TIMES FOR THE SAME ISSUE. THE DEALER HAS UPDATED SOFTWARE THEY SAID SHOULD RESOLVE PROBLEM. THIS INTERMITTENT PROBLEM HAS OCCURRED AGAIN AND NO CODES FOUND BY THE DEALER. MERCEDES BENZ USA ATTEMPTING TO FIND RESOLUTION BUT WON'T SEND OUT AN ENGINEER SINCE DEALER CAN'T REPLICATE THE PROBLEM. VERY DANGEROUS SITUATION FOR ME AND MY FAMILY AND OTHERS ON THE ROAD........

"PRE SAFE FUNCTIONS LIMITED" MESSAGE APPEARED ON DASHBOARD IN NOV '16. OVER COUPLE MONTHS, AUDITORY BEEP WARNING OF BEING TOO CLOSE TO SOMETHING HAPPENED WITH NO HAZARD NEARBY APPROX 6 TIMES. ON 4/2/17, WHILE DRIVING 35 MPH ON SUNNY DAY, AUDITORY WARNING STARTED (WITH NO HAZARD NEARBY) THEN STOPPED WHEN WE STOPPED AT TRAFFIC LIGHT. BEEPING STARTED AGAIN (WITH NO HAZARD NEARBY) WHEN WE STARTED DRIVING, THEN CAR SELF-BRAKED WHILE DRIVING AT LEAST 20 MPH AND CARS AROUND US STARTED HONKING. STARTED DRIVING AGAIN AND CAR SELF-BRAKED AGAIN. WE PULLED INTO A PARKING LOT AND TURNED OFF THE CAR FOR A FEW MINUTES, CALLED CAR DEALER. SENSORS IN FRONT DID NOT APPEAR DIRTY OR BLOCKED BY ANYTHING. WE WERE ABLE TO DRIVE HOME 10 MIN WITHOUT INCIDENT. NEXT DAY, CAR DEALER REPORTED IT WAS A COMPUTER ISSUE THAT THEY FIXED BY UPDATING SOFTWARE. PAPERWORK READS "PERFORMED REPAIR AS PER BULLETIN." ON 4/4/17, "PRE SAFE FUNCTIONS LIMITED" WARNING APPEARED AGAIN.

THE VEHICLE WAS IN REVERSE WHEN A STRONG SOUND WAS HEARD COMING FROM THE BACK, AFTER STARTING THE CAR, IT DISPLAYS A WARNING MESSAGE LIGHT ON THE DASH; IT BECAME DIFFICULT TO MANEUVER AND A SQUEALING SOUND WAS HEARD COMING FROM THE ENGINE, THIS COULD EASILY HAVE RESULTED IN A LOSS OF CONTROL AND A CRASH WITHOUT ANY WARNING. IMMEDIATELY MBRACE WAS CONTACTED AND THE VEHICLE WAS TOWED AND TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL FAILED AND NEEDED TO BE REPLACED WITHOUT WARRANTY AND AT MY OWN COST. THEY ACCUSED ME THAT THE CAR MUST BE INVOLVED IN AN INCIDENT/ACCIDENT, BUT IT IS TOTALLY IMPOSSIBLE FOR THE CAR TO HAVE SUFFERED A HEAVY BLOW, OR TO HAVE GONE INTO A HOLE, OR TO CLIMB A HIGH SIDEWALK, ETC. WITHOUT A SIGN OF DAMAGE; THE DAMAGE PIECE (STEERING GEAR) IS LOCATED IN A PLACE THAT WOULD BE TOTALLY IMPOSSIBLE TO REACH WITHOUT THE CAR SUFFERING A HEAVY IMPACT, WHICH WOULD HAVE CAUSED AN ADDITIONAL EXTERNAL DAMAGE BELOW, OR IN THE TIRE, BUMPER, RIM, OR ANY OTHER PART, EVEN THE AIR BAGS. THE CAR EXTERNALLY INCLUDING EACH SINGLE PART, IS IN PERFECT CONDITION. THIS DAMAGE WAS NOT CAUSED BY ANYTHING THAT I DID WRONG; MUST BE A DEFECTIVE PART FROM THE MANUFACTURE, AND I CAN'T NOT ASSUME RESPONSIBILITY OF THIS. THE MB USA WAS MADE AWARE OF THE FAILURE, AND THEY INSIST THAT I HAVE TO PAY FOR IT OR MY CAR INSURANCE NEEDS TO BE RESPONSIBLE MONETARILY OF THIS SITUATION, WHICH IS COMPLETELY UNFAIR TO ME AND SHOULD BE COVERED BY THE WARRANTY. IT HAS ONLY 18,000 MILES APPROX. AND I SHOULDN'T HAVE SUCH A SERIOUS PROBLEM WITH THIS BRAND AT SUCH LOW MILEAGE. IF A DEFECTIVE DRIVING PART IN THE STEERING GEAR EXISTS IN THE VEHICLE, THAT CAUSES IT TO BREAK DURING NORMAL VEHICLE TURNING, THE NORMALLY AVAILABLE HYDRAULIC SUPPORT FUNCTION WILL NO LONGER FUNCTION AND STEERING WHEEL OPERATION WILL BE LIMITED. *TR

WHEN AT A SLIGHT INCLINE OR DECLINE, THE VEHICLE WILL GO FROM THE "DRIVE" GEAR AUTOMATICALLY INTO "PARK." WHEN THE "DRIVE" GEAR IS RE-ENGAGED, THERE IS A SIGNIFICANT CRUNCHING OF THE GEARS AS IT GOES FROM "PARK" BACK INTO "DRIVE" MODE, CAUSING UNDUE STRESS AND FATIGUE ON THE BRAKING MECHANISM, INCREASING THE LIKELIHOOD OF BRAKE MALFUNCTION AND/OR FAILURE.

GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS SO HARD THAT THE PASSENGER WINDOW WAS COMPLETELY BROKEN AND THE PASSENGER SIDE OF THE BACK FRAME OF THE MERCEDES WAS SMASHED. IT HAPPENED SO FAST THAT I LOST CONTROL OF THE VEHICLE I COULD NOT STOP THE CAR THE BRAKES DID NOT WORK. AFTER I HIT THE WALL I WAS JOLTED FORWARD AND I SMASHED THE FRONT END OF THE CAR WITH THE GARAGE. THE CAR FINALLY STOPPED IN THE MIDDLE OF THE DRIVEWAY. AGAIN, I DID NOT PUT THE CAR IN DRIVE WHEN I WAS JOLTED FORWARD THE CAR WENT FORWARD FROM THE IMPACT OF THE HIT FROM THE WALL AND I DID NOT PUT MY FOOT ON THE ACCELERATOR.