2012 MERCEDES-BENZ ML350

MY VIN IS NOT PART OF THE TAKATA RECALL, ALTHOUGH SIMILAR MODELS I.E ML350 4MATIC 2012 IS. MY CAR WAS INVOLVED IN A HIGH IMPACT CRASH IN WHICH IT WAS TOTALED. THE AIRBAGS FAILED TO DEPLOY AND RESULTED IN SERIOUS NECK AND BACK INJURIES. THE CAR WAS STATIONARY ON THE HIGHWAY AS TRAFFIC SLOWED. A FAST ONCOMING VEHICLE (70-80 MPH) FAILED TO SEE MY STATIONARY VEHICLE AND REAR ENDED MY VEHICLE WITHOUT BREAKING CAUSING IT TO CRASH IN THE CAR IN FRONT. THE INCIDENT WAS SUFFICIENT ENOUGH TO CAUSE MY ENGINE TO DROP AND THE FRONT CRUMBLE ZONE WAS FULLY UTILIZED. A WARNING MESSAGE APPEARED ON THE DASHBOARD "LEFT SRS AIRBAG MALFUNCTION" SEE THE PICTURE ATTACHED. THIS IS POSSIBLY A WIDESPREAD ISSUE AFFECTING MULTIPLE CLASSES OF MERCEDES BENZ CARS.

DRIVING ALONG AT 65MPH ON HIGHWAY WITH CRUISE CONTROL ON, 80 DEGREES, SUNNY AND CLEAR WEATHER THE FUEL LINE CAME LOOSE AND ENGINE LOST ALL POWER. DIESEL FUEL SPILLED ON VEHICLE AND ROADWAY. VEHICLE HAD 86,432 MILES ON IT AT THE TIME. THE ENGINE IS A 3 LITER MERCEDES DIESEL BLUETEC. HAD THE VEHICLE BEEN GAS INSTEAD OF DIESEL I'M SURE IT WOULD HAVE CAUGHT FIRE. CAR HAD TO BE TOWED. WAS TOLD THAT TWO FUEL LINE CLAMPS HAD FAILED AND NEEDED REPLACED. THE CAR HAS ONLY BEEN MAINTAINED AND REPAIRED AT MERCEDES-BENZ DEALERSHIPS. TRUE TO FORM, MERCEDES WAS NO HELP TO REIMBURSE THE COST OF REPAIRS. TOTAL REPAIR COSTS WITHOUT TOW WAS $321.88. TOW WAS PAID BY THEIR ROADSIDE ASSISTANCE PROGRAM. PLEASE INVESTIGATE THIS SAFETY ISSUE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ ML350. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE STEERING WHEEL BECAME INOPERABLE AND THE ENTIRE STEERING WHEEL AND ELECTRICAL MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A CASE MANAGER WOULD CALL THE CONTACT BACK WITHIN FORTY-EIGHT HOURS. THE FAILURE MILEAGE WAS 16,000.

MY VEHICLE CAME WITH ERROR MESSAGE "FRONT LEFT SRS MALFUNCTION SERVICE REQUIRED". DEALER CLAIMS THAT THE AIR BAG MIGHT NOT DEPLOY. LEFT IT FOR SERVICE. EL CABLE, CABLE CONNECTORS AND LOCKING MECHANISM WERE REPLACED. LOOKS LIKE THE ELECTRICAL CABLES WERE DAMAGED/DEFECTIVE IN THE MECHANISM. BEING A CAR WITH NO MORE THAN 4 YEARS AND UNDER 43000 MILES, IT IS CLEAR THAT THE PARTS REPLACED WERE DUE TO MANUFACTURING DEFECTS. FURTHER THIS PROBLEM HAS NOTHING TO DO WITH REGULAR VEHICLE MAINTENANCE. I DO NOT KNOW THE IMPACT WHICH IT WOULD CAUSE IF NOT SERVICED. PAID $444 FOR THE SERVICE AND I AM REALLY DOUBTFUL ABOUT THE RELIABILITY IN SAVING LIFE USING AIRBAGS ON MERCEDES. ATTACHED BILLS FOR THE SERVICE. APPRECIATE IF YOU COULD LOOK INTO THE MATTER AND FOLLOWUP. THANK YOU

OUR 2012 MB HAS 42500 MILES ON THE ENGINE WARNING LIGHT CAME ON IT IS RELATED TO THE BLUE ADDITIVE EMISSION APPARENTLY THIS HAS BEEN A COMMON OCCURRENCE FROM WHAT I READ ON LINE, MB WILL NOT COVER THIS AND THEY CHARGE $3000.00 TO FIX, AFTER RESEARCHING ONLINE MERCEDES ARE AWARE OF THIS BUT DO CARE ABOUT IT AND WILL NOT STAND BEHIND THEIR PRODUCT,1 MECHANIC IMPLIED THEY RAISED THE PART PRICE TO REPAIR THIS KNOWING THIS HAS BEEN AN ISSUE, PROFITING FROM THEIR DEFECTIVE PRODUCT.

FROM THE DAY ONE, DURING THE FIRST 25 MINUTES OF DRIVING, MY NEW 2012 MB ML350 VIBRATES AND MAKE GRINDING NOISE JUST IN BETWEEN 40 TO 45 MILES PER HOUR STEADY DRIVING. AFTER ABOUT 30 MINUTES OF DRIVING, THE VIBRATION AND THE NOISE ARE NOT NOTICEABLE. MB AND THE DEALER WERE TRYING TO FIX THE PROBLEM BUT FAILED TO RESOLVED THE PROBLEM. NOW, THEY HAVE CONCLUDED THAT THE VIBRATION IS NORMAL AND IS CHARACTERISTIC OF THE CAR. ANY PROBLEMS MB CAN'T SOLVE IS NORMAL!! WHAT KIND OF CAR IS IT THAT VIBRATES FOR FIRST 25 MINUTES OF DRIVING AT CERTAIN SPEED IS NORMAL!!

OIL WAS LEAKING FROM THE ENGINE WHICH WAS THE RESULT OF A FAULTY PART THAT MERCEDES HAS SUBSEQUENTLY REPLACED WITH A NEW RE-ENGINEERED PART. THE DEALER INDICATED THAT THE ISSUE IS SYSTEMIC WITH ALL BLUE-TEC M AND G CLASS VEHICLES WHICH MERCEDES WILL NOT COVER THE CHARGE FOR. THE REPAIR REQUIRES THAT THE ENGINE BE REMOVED FROM THE CAR BECAUSE THAT IT IS THE ONLY WAY THE PART ($30) CAN BE REPLACED. THE RESULTING REPAIR COST OVER $1900 IN LABOR. WE NOTICED THE LEAK BECAUSE THERE WAS OIL DRIPS IN OUR GARAGE. THE SERVICE TECHNICIAN AT THE DEALERSHIP NOTED THAT WE HAD LOST ABOUT A THIRD OF OUR OIL AND THAT THE OIL WAS COVERING THE ENGINE AND IT WAS ALSO NOTED THAT THE OIL COULD HAVE CAUSED A FIRE IF THE PART WAS NOT IMMEDIATELY REPLACED.

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ ML350. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT REMAINED FOR APPROXIMATELY 21 DAYS FOR A DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL LINE, THE FUEL PUMP AND THREE PIN CONNECTOR NEEDED TO BE REPLACED. IN ADDITION, THE NOISE INSULATION PANEL UNDERNEATH ENGINE NEEDED TO BE REMOVED AND REINSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THE FUEL PUMP RELAY, THE SCREW CONNECTIONS AND THE SUCTION JET PUMP, THE FUEL GAUZE TRANSMITTER, THE CATALYTIC CONVERTER, THE TEMPERATURE SENSOR WERE ALL REPLACED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,383.

MY ML350 IS OVER OVER 71000, NO WARRANTY. I NOTICED THAT IT HAS BEEN STALLED SEVERAL TIMES TILL INCIDENT. LAST TUESDAY, SUDDENLY CAR ENGINE STOPPED IN THE USPS PARKING LOTS, MIDDLE OF DRIVEWAY, NO MOVING. IT WAS AROUND 6PM, I CALLED ROAD SERVICE AND FIRST GUY CAME WHO DIDN'T KNOW ABOUT MB, AND 2ND GUY SAID IT MIGHT BE OUT OF GAS. I FILLED UP FULL ONE DAY BEFORE, SO TANK WAS NOT EMPTY. 2ND GUY DIDN'T KNOW EXACT REASON, AND NEEDED TO TOW. MY CAR HAS BEEN TOWED TO DEALER LATE NIGHT. NEXT DAY, I CALLED DEALER BUT THEY DIDN'T KNOW WHAT IS A PROBLEM OR NOT CHECKING YET. 2 DAYS LATER. I STOPPED BY DEALER(BECAUSE THEY NEVER CALLED ME BACK), AND SALES PERSON SAID NEEDED TO ORDER A PART AND COST $700, SO SHOULD BE READY ON FRIDAY. (CAR TOWED ON TUESDAY). SALES PERSON NEVER CALLED ME BACK ON FRIDAY AGAIN, SO I STOPPED BY DEALER.SALES PERSON SAID, MY CAR NEEDED TO CHANGE FUEL PUMP AND COST WILL BE $1530. OFF COURSE, I COMPLAINED!! MY CAR IS READY TODAY, 8DAYS AFTER TOWED. I RENT A CAR FOR A WEEK AND PAID $300 BY MYSELF. DEALER GAVE ME A LITTLE DISCOUNT BUT PAID $1200. TOTAL MY COST IS $1500. THEY CHANGED CONTROL UNIT, FUEL DELIVERY MODULE, AND FUEL FILTER UNIT. ALSO ONE IS RECALL #2013110002 FUEL SYS ECU HAS BEEN REPLACED.(SOFTWARE) I THINK THIS IS SAFETY ISSUE. I WAS LUCKY WITHOUT ANY ACCIDENT. *TR

WE BOUGHT THIS NEW VEHICLE AND HAS BEEN USED VERY CAREFULLY AS WELL. NO ACCIDENTS ON THIS VEHICLE AT ALL. WE NOTICED THAT THE FRONT BUMPER CHROME WAS PEELING OFF. IT IS COMING OFF IN FLAKES AS THOUGH THE CHROME DID NOT ADHERE TO THE MATERIAL AT ALL. TOOK IT TO DEALERSHIP AND REQUESTED FOR A REPLACEMENT AS IT IS STILL COVERED UNDER WARRANTY. I RESEARCHED AND FOUND OUT OURS WAS NOT AN ISOLATED EVENT AND THIS HAS BEEN ISSUE FOR MANY OTHERS AS WELL. HOWEVER, THE DEALERSHIP REFUSED REPLACEMENT STATING THAT THIS HAPPENED DUE TO DAMAGE. I LOOK AT THE BUMPER AND CANNOT EVEN SEE A SMALL DENT. THE FRONT BUMPERS ARE NEEDED TO WITHSTAND CRASH OF LOWER MAGNITUDE AND RETAIN THE BUMPER QUALITY. THIS IS UNACCEPTABLE. MERCEDES NEEDS TO HONOR THE BUMPER TO BUMPER WARRANTY AND TAKE OF THIS DEFECT BY RECALLING ALL OF THE VEHICLES. *TR