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2011 MERCEDES-BENZ ML350

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2011 MERCEDES-BENZ ML350 do not stand out strongly from the model-year median of 66.5.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

36 reports with mileage · 74 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 59 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes, Hydraulic. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports3 fire reports7 injury reports

Service Brakes complaints

9 reports
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Mileage unknown · Sep 21, 2025
Service Brakes

Corroded brake lines. This is a well known issue for many ML350s built during this time period. This car was built with steel brake lines that easily corrode and present a serious safety issue. While driving a few months ago, the car suddenly lost the ability to brake because a line rusted completely through. The mechanic noted …

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Corroded brake lines. This is a well known issue for many ML350s built during this time period. This car was built with steel brake lines that easily corrode and present a serious safety issue. While driving a few months ago, the car suddenly lost the ability to brake because a line rusted completely through. The mechanic noted the lines are rusted in many other places as well. Mercedes refuses to correct this under warranty.

NHTSA ODI #11688721

Mileage unknown · Jul 24, 2025
Service Brakes

ABS Pump defective. Dealer refuses to replace this safety item.

NHTSA ODI #11675862

Mileage unknown · Sep 6, 2024
Service Brakes

I was driving locally and when I put on the brakes for a car exiting a street. Immediately my car sensor went on and my car brakes started to fail. It was a very scary situation. This is a known problem with Mercedes. Mercedes has a recall for the brake booster but will not fix the booster without the brake like being fixed.…

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I was driving locally and when I put on the brakes for a car exiting a street. Immediately my car sensor went on and my car brakes started to fail. It was a very scary situation. This is a known problem with Mercedes. Mercedes has a recall for the brake booster but will not fix the booster without the brake like being fixed. I have reached out to foreign motor car dealerships and this issue with the brake line is a known problem and a safety issue but Mercedes is not taking responsibility for this issue that can kill someone for their parts that are corroding and rotting. Mercedes too years to take responsibility for the brake booster which can kill people and now they are not taking responsibility for their brake line issues that again can injure and kill people.

NHTSA ODI #11613011

Mileage unknown · Oct 4, 2023
Service BrakesService Brakes, HydraulicCrashInjury

The contact owned a 2011 Mercedes-Benz ML350. The contact stated that while driving at 30 MPH, the brake pedal was depressed but the vehicle failed to respond. As a result, the contact crashed into a tree. The air bags deployed. A police report was filed. The driver sustained an injury where the glass scratched her face. The doc…

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The contact owned a 2011 Mercedes-Benz ML350. The contact stated that while driving at 30 MPH, the brake pedal was depressed but the vehicle failed to respond. As a result, the contact crashed into a tree. The air bags deployed. A police report was filed. The driver sustained an injury where the glass scratched her face. The doctors prescribed pain medicine No warning light was illuminated. The vehicle was towed a lot where it was deemed totaled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI #11548282

Mileage unknown · Aug 10, 2023
Service Brakes

Previously submitted to webmaster and recorded under Request # [XXX] I experienced catastrophic brake failure while driving the vehicle. As you see above all recalls have been completed and the vehicle has never been in an accident to my knowledge. I stopped the vehicle without incident or damage and had it towed to a repair sh…

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Previously submitted to webmaster and recorded under Request # [XXX] I experienced catastrophic brake failure while driving the vehicle. As you see above all recalls have been completed and the vehicle has never been in an accident to my knowledge. I stopped the vehicle without incident or damage and had it towed to a repair shop. They determined that both rear brake lines were corroded and replaced them. I didn't think a catastrophic failure was possible in a vehicle with a dual brake system, but apparently that is not the case in this vehicle. How many similar cases have been reported? Do I have recourse to the manufacturer as it surely seems like a failure of the OEM part The vehicle has 101,000 miles on it and is in excellent condition. I am concerned that this type of catastrophic brake failure will be fatal to someone in the near future. I was lucky and was only traveling at about 5mph and was able to stop the vehicle on the curb. Please advise INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11537590

Mileage unknown · Mar 8, 2023
Service Brakes

Brakes died in may, 2022 and it took the dealer to September to inspect as it was part of recall. They told me they had to order the part so i called every 3 weeks to see if it came in. In december they said they need to inspect to see if it is covered. Again they inspected and said yes it is and we need to order the part (th…

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Brakes died in may, 2022 and it took the dealer to September to inspect as it was part of recall. They told me they had to order the part so i called every 3 weeks to see if it came in. In december they said they need to inspect to see if it is covered. Again they inspected and said yes it is and we need to order the part (this is Crown Eurocar Mercedes in St Petersburg). At the same time I called Mercedes USA (they gave me a case number 2-37306691522). They picked up the car in December and since then it has been the same run around. THEY ARE NOT ATTEMPTING TO FIX THE PROBLEM. I am begging your department to help in this matter.

NHTSA ODI #11510751

Mileage unknown · Jun 16, 2022
Service BrakesUnknown Or Other

I DO NOT KNOW WHERE IS THE EXACLY PROBLEMS WITH THE RECALL FROM THE NHTSA

NHTSA ODI #11469649

65,000 miles · Aug 27, 2019
Service Brakes

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE OPERATING THE VEHICLE, THE ABS RANDOMLY ACTIVATED AND CAUSED THE VEHICLE TO STOP ERRONEOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHILE DRIVING UP TO 40 MPH. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST PALM BEACH (3341 N. DIXIE WHY, STE 6, POMPANO BEACH, FL) AND THE…

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE OPERATING THE VEHICLE, THE ABS RANDOMLY ACTIVATED AND CAUSED THE VEHICLE TO STOP ERRONEOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHILE DRIVING UP TO 40 MPH. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST PALM BEACH (3341 N. DIXIE WHY, STE 6, POMPANO BEACH, FL) AND THE ABS SENSORS WERE REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS INVALID.

NHTSA ODI #11246625

Mileage unknown · Oct 15, 2018
Air BagsService BrakesVehicle Speed ControlCrashInjury

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 451-1400) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPL…

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 451-1400) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND WOULD NOT RELEASE PROPERLY WHEN NECESSARY; HOWEVER, IT WAS NOT THE FLOOR MAT THAT CAUSED THE FAILURE, AS NOTED IN THE RECALL CAMPAIGN. WHILE EXITING A CAR WASH TERMINAL, THE ACCELERATOR PEDAL FAILED TO RELEASE. THE CONTACT MANEUVERED THE BRAKE PEDAL AND CRASHED INTO A CONCRETE WALL. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DRIVER SUSTAINED CHEST PAINS, PAINS TO THE BREASTS, A BRUISED MOUTH THAT WAS BLEEDING, AND A HEAD INJURY. MEDICAL ATTENTION WAS REQUIRED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB

NHTSA ODI #11140453

Official recalls

3

24V298000 · Service Brakes, Hydraulic:power Assist:vacuum

Apr 26, 2024

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.

Consequence & remedy

Consequence: Reduced brake performance or brake failure can increase the risk of a crash.

Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.

22V315000 · Service Brakes, Hydraulic:power Assist:vacuum

May 9, 2022

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.

Consequence & remedy

Consequence: Reduced brake performance or brake failure can increase the risk of a crash.

Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.

16V081000 · Air Bags:frontal:driver Side:inflator Module

Feb 11, 2016

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.