Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
1725–50K
750–75K
175–100K
0100–150K
2150K+
62 reports with mileage · 64 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Fuel/propulsion System. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports2 fire reports1 injury reports
What owners actually said
126 reports
Mileage unknown · Sep 28, 2022
Tires
The contact owns a 2016 Mercedes Benz Metris. The contact received a notification for NHTSA Campaign Number: 22V482000 (Tires). The dealer had been notified about the recall but had yet to grant the contact an appointment to service the recall. The contact also made multiple attempts to notify the manufacturer about the recall r…
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The contact owns a 2016 Mercedes Benz Metris. The contact received a notification for NHTSA Campaign Number: 22V482000 (Tires). The dealer had been notified about the recall but had yet to grant the contact an appointment to service the recall. The contact also made multiple attempts to notify the manufacturer about the recall repair but had been disconnected from the call after being placed on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure.
NHTSA ODI #11486960
Mileage unknown · Sep 9, 2022
Fuel/propulsion System
New heavy fuel odor in cab. I wonder how much fuel I am leaking. Where is the fuel that is being leaked out go? On a hot exaust system? Fuel line was replaced once by MB dealer. I think they used the same defective fuel line to replace the first one. One of the last times the van was in at the dealer they "didn't have time" to …
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New heavy fuel odor in cab. I wonder how much fuel I am leaking. Where is the fuel that is being leaked out go? On a hot exaust system? Fuel line was replaced once by MB dealer. I think they used the same defective fuel line to replace the first one. One of the last times the van was in at the dealer they "didn't have time" to check the fuel line complaint. And there is no mention of my request in the service writers document that says I wanted it checked out.
NHTSA ODI #11483653
Mileage unknown · Jun 21, 2022
Service Brakes
2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken t…
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2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken to dealership. Dealer diagnosed as brake booster pump faulty. Currently Waiting on quote for repairs.
NHTSA ODI #11470276
Mileage unknown · Mar 17, 2022
Fuel/propulsion System
In 2019, the fuel line was recalled for my Mercedes Benz Metris. I had this fixed and it was ok for a while. In 2020, it started smelling like gas again. We moved out of state in 2020 and in 2021 I took it into my local dealership to have them look at it. They replaced the fuel line again. Since then, it has smelled like gas bad…
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In 2019, the fuel line was recalled for my Mercedes Benz Metris. I had this fixed and it was ok for a while. In 2020, it started smelling like gas again. We moved out of state in 2020 and in 2021 I took it into my local dealership to have them look at it. They replaced the fuel line again. Since then, it has smelled like gas badly. It gives me headaches and I feel unsafe driving it. The dealership told me last time that this would not be covered under the initial recall from 2017 but they fixed it "goodwill." I do not understand how this could NOT be covered since the issue is still not rectified. I absolutely need to get this fixed correctly as the smell is very very bad and I worry that fuel may be leaking into compartments somewhere that could cause a fire. I am concerned for my safety every time I drive it for my business. Mercedes has been unhelpful, I contacted them in 2021 to tell the dealer to fix it, they never followed up with me, I have put two formal complaints in recently: 3/11 and today, 3/17, with no response from Mercedes.
NHTSA ODI #11457135
Mileage unknown · Aug 6, 2021
Electrical SystemService BrakesWheels
Two failures of Wheel Speed Sensors. Right Front was first and just caused the computer to shut down anti lock breaking system. Most recent was Left Rear and caused transimission to go into “Limp”
NHTSA ODI #11428050
Mileage unknown · Jan 1, 2021
Fuel/propulsion System
FUEL FUMES INSIDE CAB WHEN IDLING OR VERY SLOW MOVING TRAFFICS
NHTSA ODI #11386047
15,000 miles · Nov 20, 2020
Wheels
REAR DRIVER'S SIDE WHEEL CAME OFF WHILE VEHICLE WAS IN MOTION ON THE ROAD
NHTSA ODI #11375578
Mileage unknown · Nov 6, 2020
Seat Belts
BEEPING BELT SIGN ON FOR PASSAGE SIDE - WHEN BEEPING, SEAT BELT DOESN'T HOLD.(NOT CATCHING BELT JUST SLIPPING OUT)
NHTSA ODI #11373492
41,000 miles · Aug 27, 2020
Steering
ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, T…
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ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIRE STEERING RACK, ELECTRIC MOTOR, AND CONTROL MODULE WERE REPLACED. ON 9/19/2019 ON THE SAME STRETCH OF US95 IN NEVADA, WHILE CROSSING THE CENTER LINE RUMBLE STRIPS TO PASS, THE POWER ASSIST FAILED AGAIN. I PULLED OVER, REMOVED THE KEY, CLOSED THE DOORS. 5 MINUTES LATER, I RESTARTED AND THE STEERING WAS FINE. ON 8/9/2020 ON I80 APPROX 30 MILES WEST OF SALT LAKE CITY, IN A CONSTRUCTION ZONE, LANES WERE SHIFTED TO THE LEFT AND THEN RIGHT. WHILE MOVING LEFT ACROSS UNEVEN CONCRETE, THE POWER STEERING ASSIST FAILED AGAIN (WARNING TONE + ERROR MESSAGE). I PULLED OVER AT THE NEXT OFF RAMP, TURNED OFF THE VAN, REMOVED THE KEYS AND WAITED 5 MINUTES. AFTER RESTARTING, THE POWER STEERING ASSIST WORKED AGAIN. I DESCRIBED MY PROBLEM AT HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION-MESSAGE.9827/ (I AM USER TREE95). USER EXVANAGON DESCRIBES THE SAME ISSUE CROSSING AN EXPANSION JOINT. USER RRASMUSS@BELLSOUTH.NET DESCRIBES THE SAME THING ON RUMBLE STRIPS. USER VANZ CREATED A NEW THREAD: HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION.9538/ HIS OCCURRED CROSSING A CATTLE GRATE. USER DOUBLEDEUCE HAS HAD THE SAME FAILURE.
NHTSA ODI #11351654
54,516 miles · Jun 24, 2020
Air Bags
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE WITH INOPERABLE AIR BAGS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM LOCATED AT 5395 E LA PALMA AVE ANAHEIM, C…
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TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE WITH INOPERABLE AIR BAGS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM LOCATED AT 5395 E LA PALMA AVE ANAHEIM, CA 92807, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,516.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Consequence & remedy
Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Consequence & remedy
Consequence: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence & remedy
Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence & remedy
Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Consequence & remedy
Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Additional source detail variants (2)
Steering:electric Power Assist System
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Steering
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Consequence & remedy
Consequence: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Consequence & remedy
Consequence: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Consequence & remedy
Consequence: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.
Consequence & remedy
Consequence: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Remedy: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Consequence & remedy
Consequence: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Remedy: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.
Consequence & remedy
Consequence: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE18002 · Low Pressure Fuel Supply Hose Leak
Opened Mar 13, 2018 · Closed Jun 18, 2019
Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metris vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V-837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.
2016 MERCEDES-BENZ Metris Problems, Complaints & Recalls | Skip That Year
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