Fuel/propulsion System. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports2 fire reports1 injury reports

What owners actually said

126 reports

500 miles · Jan 3, 2017

Visibility/wiper

SIDE VIEW MIRRORS ARE EXTREMELY HARD TO SEE OTHER CARS FROM. THEY ARE EXTREMELY DANGEROUS AND CREATE MASSIVE BLIND SPOTS. THE 2017 MIRRORS WERE CHANGED TO MINIMIZE THIS PROBLEM, BUT THE DEALERS WILL NOT RECALL 2016 MIRRORS.

NHTSA ODI #10939250

100 miles · Dec 30, 2016

Visibility/wiper

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THE RIGHT SIDE OF THE VEHICLE HAS A TERRIBLE BLIND SPOT.NO MATTER HOW DILIGENTLY YOU LOOK IN THE PASSENGER MIRROR AND OVER YOUR RIGHT SHOULDER THERE IS AN AREA THAT IS BLIND TO THE DRIVER. THIS IS DUE TO THE PASSENGER SIDE MIRROR BEING TOO SMALL AND NOT CONVEX. IT IS NOT WRITTEN ON THE MIRROR " OBJECTS APPEAR CLOSER THAN THEY ACTUALLY ARE".THIS IS A SERIOUS DESIGN FLAW, I AM SURPRISED THAT THAT THIS MADE IT THROUGH ALL OF THE SAFETY REGULATIONS. LUCKILY, I HAVE NOT BEEN AN ACCIDENT YET DUE TO THIS PROBLEM. I HAVE MOUNTED ADDITIONAL BLINDSPOT MIRRORS TO THE EXISTING MIRRORS BUT THEY ARE NO SUBSTITUTE FOR A PROPERLY DESIGNED MIRROR. I PURCHASED THIS CAR NEW FROM THE DEALERSHIP IN AUGUST AND HAVE RETURNED SEVERAL TIMES COMPLAINING ABOUT THE MIRROR BUT TO NO AVAIL. THIS IS A SERIOUS SAFETY ISSUE ESPECIALLY AT NIGHT BECAUSE NOT ONLY IS IT DIFFICULT TO SEE IN THE MIRROR BUT THE FACTORY TINTING ON THE WINDOWS IS VERY DARK AND ONE MUST LOOK CAREFULLY TO SEE AN ONCOMING CAR. IN DOING SOME ONLINE RESEARCH I HAVE FOUND THAT I AM NOT THE ONLY ONE. THERE ARE HUNDREDS OF ENTRIES ON THE METRIS FORUM SITE WITH NEW METRIC OWNERS COMPLAINING ABOUT THE SIDE MIRROR VISIBILITY AND LOOKING FOR A SOLUTION. THE FIX IS A SIMPLE ONE AND I HOPE THAT MERCEDES WILL STEP UP AND ACTIVELY TAKE CARE OF THIS ISSUE.

NHTSA ODI #10938679

Mileage unknown · Dec 28, 2016

Visibility/wiper

TAKATA RECALL VERY DISAPPOINTED WITH VISION FROM THE EXTERIOR MIRRORS CANT SEE ANYTHING OUT OF THEM. I HAVE THE VAN A WEEK NEARLY GOT IN 5 ACCIDENTS TRYING TO GET INTO MY RIGHT LANE I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR OR VAN THIS PROBLEM NEEDS FIX BEFORE SOMEBODY GET HURT AND ALL MY OTHER VANS WERE BIGGER THEN THIS …

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NHTSA ODI #10937785

7,700 miles · Dec 19, 2016

Fuel/propulsion System

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MERCEDES METRIS VAN FUEL SMELL WHILE VEHICLE WAS AT IDLE WARMING UP FOR WINTER DRIVING. GAS WAS SEEPING FROM "POROUS GAS LINE" WAS WHAT I WAS TOLD FROM DEALERSHIP AND THAT THIS ONLY HAPPENED TO TWO OTHER VEHICLES IN AMERICA. UNFORTUNATELY, OUR COMPANY BOUGHT MULTIPLE VEHICLES AND WE HAVE THREE WITH THE EXACT SAME PROBLEM. MERCEDES DOES NOT HAVE PARTS READILY AVAILABLE IN THE STATES AND THE FUEL LINE HAS TO BE MANUFACTURED IN GERMANY. PLAN ON BEING WITHOUT YOUR VEHICLE FOR AN EXTENDED PERIOD OF TIME. THERE ARE MULTIPLE FORUMS ON THE WEB ILLUSTRATING THIS PROBLEM. IF YOU SMELL GAS OUTSIDE YOUR METRIS I SUGGEST TAKING IT IN RIGHT AWAY. *TR

NHTSA ODI #10936184

9,700 miles · Dec 18, 2016

Fuel System, Gasoline

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GASOLINE SMELL NOTICED IN AND AROUND VEHICLE AFTER 5 MINUTES WHILE IDLING COLD. AFTER DRIVING APPROXIMATELY 10 MINUTES GASOLINE SMELL INCREASED INSIDE VEHICLE TO THE EXTENT THAT VEHICLE HAD TO BE STOPPED, WINDOWS ROLLED DOWN AND FUMES DISSIPATED. REPEATED TWICE WHILE RETURNING TO ORIGINAL START POINT. NOTICED GASOLINE SMELL ON SEVERAL OCCASIONS PRIOR BUT VERY FAINT. SEEMS TO BE COLD TEMPERATURE RELATED. DAY OF SEVERE INCIDENT WAS EXTREME COLD. ISSUE IS SEVERE ENOUGH I'M APPREHENSIVE TO DRIVE THE VEHICLE. *TR

NHTSA ODI #10936026

208 miles · Nov 21, 2016

Visibility/wiper

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THE SIDE MIRRORS ARE NOT ONLY VERY LOW AND SMALL BUT THEY ARE FLAT. THIS CREATES A HUGE BLIND SPOT PARTICULARLY ON THE PASSENGER SIDE EVEN WITH LANE ASSIST TECHNOLOGY. I DO NOT WANT TO ALMOST HIT A CAR BEFORE BEING NOTIFIED. I ALMOST GOT INTO AN ACCIDENT ON A HIGHWAY WITH 4 KIDS IN MY CARE. THIS EXACT SAME VAN HAS BEEN PRODUCED IN EUROPE WITH CONVEX MIRRORS. IN FACT, MB IS MAKING THESE CONVEX MIRRORS STANDARD IN THE 2017 VERSION, BUT SEEMS TO WAITING UNTIL HUMAN CASUALTY BEFORE RECALLING THE 2016 MIRRORS FOR SAFE DRIVING.

NHTSA ODI #10927173

16,000 miles · Oct 11, 2016

StructureUnknown Or OtherVisibility/wiper

MIRRORS ARE VERY NARROW/POOR, CANT SEE IN A CARGO VAN, I ALMOST KILLED SOMEONE OR KILL MYSELF

NHTSA ODI #10915173

Mileage unknown · Sep 29, 2016

Visibility/wiper

BOTH SIDE VIEW MIRRORS ARE FLAT, NOT CURVED OR CONVEX. ITS A HUGE SAFETY ISSUE. BECAUSE OF THAT, THIS CAR HAS HUGE DEAD ZONE NEXT TO THE CAR. AS I HAVE A CARGO VAN WITH NO REAR WINDOWS, NO WINDOWS ON THE SIDES EITHER ITS REALLY SUPER UNSAFE.

NHTSA ODI #10910677

300 miles · Sep 8, 2016

Visibility/wiper

THE PASSENGER SIDE MIRROR IS FLAT ONLY GIVING A 5.6DEG VIEWING ANGLE. IT IS IMPOSABLE TO SEE. ONLY HAD THE VEHICLE FOR THREE WEEK, HAVE ALMOST CAUSED SERVAL ISUESS MB NOT WILLING TO HELP.

NHTSA ODI #10904739

500 miles · Sep 2, 2016

Visibility/wiper

SIDE VIEW MIRROR VISIBILITY IS EXTREMELY POOR CREATING ENORMOUS BLIND SPOTS IN A VEHICLE OF THIS SIZE AND INHERENT LIMITED VISIBILITY. HAVE HAD SEVERAL CLOSE CALLS CHANGING LANES DUE TO INABILITY TO ADEQUATELY SEE PERIPHERAL AREAS. ONLY A MATTER OF TIME BEFORE THESE ISSUES PILE UP, THE VEHICLE SHOULD NEVER HAVE BEEN DELIVERE…

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NHTSA ODI #10903209

Official recalls

22V482000 · Tires

Jul 7, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."

Consequence & remedy

Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.

Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.

22V099000 · Back Over Prevention: Sensing System: Camera

Feb 22, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence & remedy

Consequence: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

22V066000 · Service Brakes, Hydraulic:fluid

Feb 8, 2022

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

Consequence & remedy

Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

21V055000 · Electrical System:software

Feb 5, 2021

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence & remedy

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

19V715000 · Electrical SYSTEM:12V/24V/48V Battery

Oct 8, 2019

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

Consequence & remedy

Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

19V290000 · Steering; Steering:electric Power Assist System

Apr 10, 2019

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.

Consequence & remedy

Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.

Additional source detail variants (2)

Steering:electric Power Assist System

Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.

Steering

Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

18V837000 · Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

Nov 29, 2018

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.

Consequence & remedy

Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

18V335000 · Power Train:automatic Transmission

May 22, 2018

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence & remedy

Consequence: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17V595000 · Steering:electric Power Assist System

Sep 22, 2017

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence & remedy

Consequence: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.

17V272000 · Electrical System:software

Apr 21, 2017

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

Consequence & remedy

Consequence: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

17V244000 · Seat Belts:pretensioner

Apr 10, 2017

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.

Consequence & remedy

Consequence: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

Remedy: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.

17V148000 · Lane Departure: Blind Spot Detection

Mar 7, 2017

Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

Consequence & remedy

Consequence: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.

Remedy: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

16V342000 · Power Train:axle Assembly

May 24, 2016

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.

Consequence & remedy

Consequence: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE18002 · Low Pressure Fuel Supply Hose Leak

Opened Mar 13, 2018 · Closed Jun 18, 2019

Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metris vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V-837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.