NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
30 reportsMileage unknown · Dec 23, 2023
Electrical System
We accepted delivery of our brand new vehicle in May 2021 from the dealer. In July 2021, the vehicle became completely disabled due to failure of the 48 volt battery. In October 2021, the dealer replaced 48 volt battery failed again causing the vehicle to become completely disabled. In December 2023, our 3rd replacement 48 volt …
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We accepted delivery of our brand new vehicle in May 2021 from the dealer. In July 2021, the vehicle became completely disabled due to failure of the 48 volt battery. In October 2021, the dealer replaced 48 volt battery failed again causing the vehicle to become completely disabled. In December 2023, our 3rd replacement 48 volt battery failed. Each time the vehicle is out of service for a week or longer. The dealer is not providing any information about what may be causing the failures. Vehicle has become completely unreliable and dangerous. Mercedes Benz USA has offered us a 200 service credit and 3,000 off a new vehicle and advised they are not aware of any defects.
NHTSA ODI #11561635
Mileage unknown · Oct 5, 2023
Fuel System, Gasoline
The contact owns a 2021 Mercedes-Benz GLS450. The contact received notification of 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue. …
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The contact owns a 2021 Mercedes-Benz GLS450. The contact received notification of 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.
NHTSA ODI #11548412
Mileage unknown · Sep 16, 2023
Visibility/wiper
Wipers - I have had repeated issues with the windshield wipers on this vehicle. I have taken it to the dealership 3 times and I have not gotten a satisfactory solution to the issue. The wipers skip across the windshield making intermittent wipers distracting. The dealer's service manager said this is a known issue caused by the …
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Wipers - I have had repeated issues with the windshield wipers on this vehicle. I have taken it to the dealership 3 times and I have not gotten a satisfactory solution to the issue. The wipers skip across the windshield making intermittent wipers distracting. The dealer's service manager said this is a known issue caused by the OEM wiper blades. I've also been told they can't recommend a solution. AC - The AC in my 2021 GLS 450 smells like moldy socks which makes me suspect there is some build up on the coils or in the vent. I had the vehicle serviced 2 times at the dealership for this issue where the tech informed me the issue was not likely to be resolved by the $500 service I had paid for. The service was discounted down to $307.
NHTSA ODI #11544975
25,000 miles · Jan 24, 2023
Seat Belts
The contact owns a 2021 Mercedes-Benz GLS450. The contact stated while driving 40 MPH, the vehicle in front made a sudden stop, causing the contact to make a sudden stop, causing the contact’s children to fall out the seats. The contact notice that the third-row buckle latch had malfunctioned. The vehicle was taken to the dealer…
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The contact owns a 2021 Mercedes-Benz GLS450. The contact stated while driving 40 MPH, the vehicle in front made a sudden stop, causing the contact to make a sudden stop, causing the contact’s children to fall out the seats. The contact notice that the third-row buckle latch had malfunctioned. The vehicle was taken to the dealer and the third-row driver’s side latch was replaced. On another occasion while driving 40 MPH, the contact heard squeaking noise coming from the rear of the vehicle. The vehicle was taken to the dealer for diagnostic test, and the mechanic stated that no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 25,000.
NHTSA ODI #11503432
Mileage unknown · Jan 23, 2023
StructureUnknown Or Other
My Mercedes has the automatic doors that close. I was closing the driver door with my back to the door and felt my thumb get caught in the drivers door. I attempted to remove it but, could not remove it. I had to watch the door slowly close and seal/crush with my finger smashed within the door. My wife helped me open the door a…
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My Mercedes has the automatic doors that close. I was closing the driver door with my back to the door and felt my thumb get caught in the drivers door. I attempted to remove it but, could not remove it. I had to watch the door slowly close and seal/crush with my finger smashed within the door. My wife helped me open the door and the top of my finger was smashed, as my wife said, like [XXX]. I went to the emergency room in St Petersburg Florida and as diagnosed with an acute non-displaced fracture through the distal phalanx of the first digit. The door just slowly closed on the finger. if it was a child's hand. wow INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11503181
Mileage unknown · Jan 16, 2023
Lane Departure
Mercedes has launch a Campaign Nr 2022010001 Campaign Desc: 21P0699002 in which will retrofit augmented reality camera in 1147 vehicle model year 2021-2022 . My car came without this camera due to the chip shortage during the COVID . I contacted Mercedes Benc USA and the rep told me to contact NHTSA i…
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Mercedes has launch a Campaign Nr 2022010001 Campaign Desc: 21P0699002 in which will retrofit augmented reality camera in 1147 vehicle model year 2021-2022 . My car came without this camera due to the chip shortage during the COVID . I contacted Mercedes Benc USA and the rep told me to contact NHTSA in order to add my car as a part of this Campaign in order to repair this safety future on my car. This camera affect Lane keeping assistance and Lane Departure warning.
NHTSA ODI #11501987
Mileage unknown · Jan 9, 2023
EngineForward Collision AvoidanceLane Departure
On four occasions my car has stalled while in traffic very early in my ownership and then it happened again today with my family in the car and nearly caused an accident. The entire dash lights up with every warning when it happens. Sometimes the check engine light comes on after I shut the car off and restart it. My Mercedes…
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On four occasions my car has stalled while in traffic very early in my ownership and then it happened again today with my family in the car and nearly caused an accident. The entire dash lights up with every warning when it happens. Sometimes the check engine light comes on after I shut the car off and restart it. My Mercedes dealer has had it in multiple times for this reason. The last time it was in for this (May of 2022) they "reprogrammed" the entire car. It happening again today has really made me lose a lot of faith in the vehicle, especially since we purchased it for the safety factors. I read online that there are many others who have experienced this. Some say it is related to the 48V battery. I don't care what Make or Model or how expensive it is, a new car should NOT stall in traffic and should be looked into. Thank You.
NHTSA ODI #11500946
Mileage unknown · Jan 4, 2023
Electrical SystemEngine
Repeated failures of 48 volt battery system has shut vehicle totally off while under highspeed and in traffic
NHTSA ODI #11500122
Mileage unknown · Nov 7, 2022
Electrical SystemUnknown Or Other
Incident 1: May 2022 Vehicle was sitting in driveway overnight and would not start in the morning. Had a 48V battery warning on. Towed to dealership. Said it was a delay software update. Incident 2: August 2022 Was driving 35mpg down the road where a warning sign comes up. Then shortly after the car slows down to around 15mph…
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Incident 1: May 2022 Vehicle was sitting in driveway overnight and would not start in the morning. Had a 48V battery warning on. Towed to dealership. Said it was a delay software update. Incident 2: August 2022 Was driving 35mpg down the road where a warning sign comes up. Then shortly after the car slows down to around 15mph and would not speed up anymore. Towed to dealership. Dealership did not find anything "wrong" with vehicle Incident 3: November 2022 Car was parked in parking lot for 2 hours. When trying to start car, there was an error message saying stop vehicle. Towed to dealership. Dealership stating they might exchange a new 48V battery.
NHTSA ODI #11492640
Mileage unknown · Oct 19, 2022
Electrical System
Car turned on by itself, then 2 days later would not start. 48v battery system needed software update
NHTSA ODI #11490035
Official recalls
12Mar 15, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
Consequence & remedy
Consequence: An overheated ground connection can increase the risk of a fire.
Remedy: Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.
Feb 16, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
Consequence & remedy
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Jun 26, 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
Mar 17, 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence & remedy
Consequence: Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Remedy: Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
Sep 30, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLS63, 2020-2022 GLS450 and GLS580 vehicles. Due to a manufacturing error, the locks on the third-row seatbacks may fail in the event of a crash.
Consequence & remedy
Consequence: A seat with a seatback lock failure may not properly restrain occupants, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the third-row seatback, as necessary, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100011.
Sep 12, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
Consequence & remedy
Consequence: Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
Remedy: Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.
May 20, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Apr 8, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.
Consequence & remedy
Consequence: An overheated electrical cable can increase the risk of a fire.
Remedy: Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.
Oct 22, 2021
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 GLE 350, GLE 580, GLS 450, GLS 580, AMG GLE 53, AMG GLE 63 S, and AMG GLS 63 S vehicles. The rear window may be insufficiently bonded to the tailgate, which could allow the rear glass to detach.
Consequence & remedy
Consequence: Detached rear glass can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will replace the rear window, free of charge. Owner notification letters were mailed December 8, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
May 14, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Feb 5, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Feb 14, 2020
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Consequence & remedy
Consequence: If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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