2025 MERCEDES-BENZ Gle 450E 4MATIC

EZS module and PTCU module failed and caused check engine light. Dealer was unable to read trouble codes and could only reset it. They replaced the modules. This is a safety issue for me and the dealer said I could only sell the car back, they refused to refund my full purchase of the vehicle. I lost about $14k just for owning this vehicle for 2 weeks.

The contact owns a 2025 Mercedes-Benz GLE450E 4Matic. The contact stated that while driving at an undisclosed speed, the message "Fault Detected - Please Pull-Over", was displayed before the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle failed to restart. The blank warning light was illuminated. The hybrid battery warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hybrid battery. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 1,100.

Vehicle goes into Turtle mode with the error that says Performance Extremely Limited. It happens without any warning and has already happened 3 times right now. Last night (December 8th, 2024) it happened as my wife was merging into the freeway. All of a sudden, the power got cut out almost completely. The Check engine light turned on, the Turtle symbol came ON and the message Performance Extremely Limited came on. She was lucky there was no traffic, but this could happen where there is traffic at speed coming and they can easily rear end our vehicle. This condition can't be safe. While searching online, i see hundreds of people have the same issue happen to them as well, with Mercedes Benz having no answers to the issue at hand. This can't be safe.

I suspect in an attempt to deal with an earlier recall: [XXX] That Mercedes has introduced a new issue. This issue has to do with the vehicle software calling for the camera system to calibrate itself each time it is driven. The issue arises from the fact that the parameters needed to calibrate the camera system are not met as part of a normal driving pattern. The vehicle needs to be driven in a straight line for approximately a quarter mile. The process resets if the wheel is turned more than 10 degrees or the speed exceeds 18mph. As a consequence the rear camera is stuck in and endless cycle of extending itself and retracting throughout a commute. The constant noise coming from the rear of the car at irregular intervals distracts drivers and a passengers leading to dangerous driving conditions. Furthermore attempting to complete the calibration process ie driving a quarter mile at a speed of less than 18mph puts the driver and others on the road in a dangerous condition that will likely lead to rear end collisions at some point. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)i