2026 MERCEDES-BENZ Gle 450 4MATIC

The contact leased a 2026 Mercedes-Benz GLE450 4Matic. The contact stated that while driving at an undisclosed speed, there was an unknown warning light flashing on the instrument panel. The speed limit was displayed and was flashing. The contact turned off the feature, but the light continued to flash on the instrument panel. The vehicle was taken to the local dealer on two occasions, where an unknown diagnostic result was provided. The manufacturer was working on an update for the fix. The vehicle was not repaired. The manufacturer was mailed a letter, and a subject matter expert contacted and informed the contact that there would be a fix within the first quarter of the year. The failure mileage was unknown.

I am writing to lodge a complaint regarding my brand new vehicle, which has been in the shop for over a 3 months since its purchase on [XXX]. I picked up my 2026 Mercedes GLE 450 from Baker Mercedes Benz in Charleston, and it started malfunctioning about 20 minutes into the trip home. The following day I brought it into my local Mercedes dealership, Myrtle Beach Mercedes Benz, for inspection. The first available appointment was 10 days away, so I was unable to drive the vehicle for that period after the purchase. I brought the car in on October 10th, and a few hours later, I received a call stating that it was ready, and it was just an upgrade that needed to be installed. However, upon returning to the vehicle at the service department, I noticed the engine light was still illuminated. They were unable to diagnose the issue at that time. The dealership contacted me a week later, informing me that Mercedes was opening a case, and there was no estimated timeframe for resolution. In the meantime, I have been provided with a loaner vehicle that does not have a tow package, which was the primary reason for purchasing the vehicle. Consequently, I have been unable to boat or jet ski for the past 3 months. Our summer season has largely ended, and I have missed at least 60 days of pleasant boating weather due to my new Mercedes being inoperable since my delivery date of [XXX]. The vehicle was sent to a local body shop called Darrell's where it has sat for at least 10 weeks. The problem is that the main ground for all the electronics was never tightened or welded. It burnt all the carpet in the back and could have easily caught fire with my family inside . I smelled something burning on the way home but wasn't sure what it was. The auto body place said we were lucky that the vehicle didn't catch fire with my family inside. MBUSA is only willing to compensate me for the price I paid for the car but not for all the additional expenses incurred since inception. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A