Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 2 of 15 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Forward Collision Avoidance. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports0 injury reports
What owners actually said
15 reports
Mileage unknown · Feb 20, 2024
Forward Collision AvoidanceService BrakesCrash
This car rear-ended another car while slowing down and preparing to stop at a red light. The Automatic Emergency Brake system failed to provide any alert whatsoever, no warning lamps, no audible alerts, no warning messages, nothing. The Automatic Emergency Brake system failed to engage the brakes. The Automatic Emergency Bra…
Read full complaint
This car rear-ended another car while slowing down and preparing to stop at a red light. The Automatic Emergency Brake system failed to provide any alert whatsoever, no warning lamps, no audible alerts, no warning messages, nothing. The Automatic Emergency Brake system failed to engage the brakes. The Automatic Emergency Brake system failed to provide any braking assistance whatsoever. This failure put the safety of the driver, [XXX] , at risk for injury. This failure put the safety of the persons in the other car at risk for injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11572955
6,000 miles · Feb 13, 2024
Forward Collision AvoidanceService Brakes
The contact owns a 2023 Mercedes Benz GLE 350. The contact stated while coming off the highway at 15-20 MPH, she made a left into her community. The brake stopped to the floor and the seat belt restrained her without cause. The Automatic Emergency Braking (AEB) displayed illuminated when no collision occurred., no other war…
Read full complaint
The contact owns a 2023 Mercedes Benz GLE 350. The contact stated while coming off the highway at 15-20 MPH, she made a left into her community. The brake stopped to the floor and the seat belt restrained her without cause. The Automatic Emergency Braking (AEB) displayed illuminated when no collision occurred., no other warning lights illuminated. The contact drove the vehicle to the dealer with no issues. The vehicle has not been repaired, awaiting a diagnostic. The manufacturer was not made aware of the failure yet. The approximate failure mileage was 6,000.
NHTSA ODI #11571666
Mileage unknown · Dec 8, 2023
Unknown Or Other
Foul odor coming from AC vents. My 2023 GLE350W has less than 12k miles on it. Needed BIO pledge service, cabin filter and dust filter. Odor was making passengers in the vehicle ill. I had to pay $412 which should have been deemed a RECALL as earlier models have had covered/reimbursed. Mercedes Dealership confirmed issue and pre…
Read full complaint
Foul odor coming from AC vents. My 2023 GLE350W has less than 12k miles on it. Needed BIO pledge service, cabin filter and dust filter. Odor was making passengers in the vehicle ill. I had to pay $412 which should have been deemed a RECALL as earlier models have had covered/reimbursed. Mercedes Dealership confirmed issue and preformed repair.
NHTSA ODI #11559160
Mileage unknown · Apr 27, 2023
Forward Collision AvoidanceUnknown Or Other
Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a …
Read full complaint
Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if key fob is placed in front pants pockets!
NHTSA ODI #11519220
Mileage unknown · Apr 6, 2023
Structure
The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of…
Read full complaint
The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
Consequence & remedy
Consequence: An overheated ground connection can increase the risk of a fire.
Remedy: Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 GLE350, GLE450, GLE580, GLS450, GLS580, Maybach GLS600, AMG GLE53, AMG GLE63 S, and AMG GLS63 vehicles. The rear door window trim bars may detach from the vehicle while driving.
Consequence & remedy
Consequence: Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
Remedy: Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous recall number 22V-680. MBUSA's number for this recall is 2023040011.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2023 MERCEDES-BENZ Gle 350 Problems, Complaints & Recalls | Skip That Year
Illustration