2025 MERCEDES-BENZ Glc 350 E 4MATIC

The contact owns a 2025 Mercedes-Benz GLC350E 4Matic. The contact stated that while the vehicle was parked, the contact observed that the sunroof glass had shattered. The contact inspected the vehicle but found no evidence of an impact to the sunroof glass. The vehicle was taken to a dealer, but was not yet inspected. The contact was advised that the insurance provider should inspect the vehicle. The contact stated that the 360-degree camera had not detected an impact. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.

The contact owns a 2025 Mercedes-Benz GLC 350E 4Matic. The contact stated that while driving at various speeds, the infotainment system and the instrument panel turned black. The contact stated that the failure was intermittent. The vehicle was taken to the dealer, where it was diagnosed with a software glitch. The software was updated; however, the failure recurred. The vehicle was taken to Mercedes-Benz in Englewood (28 Grand Ave, Englewood, NJ 07631), where the assessment was confirmed. The software was updated; however, the failure persisted. The contact stated that the vehicle had been rebooted several times as per dealer instructions; however, the reboot took up to an hour. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to a dealer for rental vehicle assistance. The failure mileage was approximately 1,000.

Two times while driving on highways the check engine light and the turtle light which indicates speed restriction went on. And vehicle slowed I continue to drive to the next available exit. I turned off the car for a short time when I turned it back on the speed restriction was off but the check engine light was still on after the car had been driven home or to a destination and had been off for a while half an hour in one case several hours in the other the check engine light was no longer on. The dealer did not find a solution to the problem on my first visit. The car is now in the shop for my second visit I have about 8,000 miles on a new car.I view this as a significant safety issue because a sudden change in speed is never good on a highway and I have no idea if the brakes lights went on once the speed was reduced which would make it even more dangerous.

I picked up a brand new 2025 Mercedes GLC on [XXX]. On [XXX], I was driving through a tunnel with my [XXX] niece and my wife when I suddenly lost functionality of the gas pedal and the check engine light went on. I was able to hobble it out of the tunnel even though there was a long line of cars behind me. I was able to get the car towed to the dealership. The dealership inspected my car and advised me that there were bubbles in the fuel line which they have been seeing with multiple 2025 GLC models. Mercedes corporate advised the dealership to empty the fuel line and re-fuel it, that a recall was going to be issued, and that Mercedes corporate would be working on a permanent fix via software update to be released in Q1 of 2025. I have tried to reach out to Mercedes corporate but have not had any success. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced a serious incident involving the Hands-Free Access function in my 2025 Mercedes-Benz GLC 350e. While unloading a rollable walker from the trunk, the trunk door unintentionally closed, striking me hard on the head. I have a mobility issue and use a rollable walker every day. This requires me to load and unload the walker into and from the trunk multiple times a day. The impact of the trunk door caused me to lose my balance, resulting in a fall onto a concrete surface. This fall caused me to hit my head again on the ground, exacerbating the injury. The unintentional operation of the trunk created a hazardous situation, especially given my physical limitations and frequent need to access the trunk. This unintentional closing of the trunk door has happened several times, creating an ongoing safety concern. I attempted to locate detailed information about the Hands-Free Access function in both the printed and online operator's manuals for the 2025 GLC 350e, but I could not find a description of this feature. This lack of documentation raises further safety concerns, as it prevents users from understanding the proper use, potential risks, or deactivation options for the feature. The incident caused a head injury and a subsequent fall, leading to a secondary head impact on the concrete. I am deeply concerned about the potential for similar accidents involving other users. I urge the NHTSA to investigate the Hands-Free Access feature on the 2025 Mercedes-Benz GLC 350e for potential safety defects. Additionally, I request an inquiry into why this feature is not adequately documented in the operator's manuals, as this lack of information may put other users at risk. I would also like to see an option for this feature to be deactivated or disabled at the owner's will. This would allow users who find the feature problematic or unnecessary to turn it off, ensuring safer and more personalized use of the vehicle.