2023 MERCEDES-BENZ Glc 300

The contact owns a 2023 Mercedes-Benz GLC300. The contact stated that while he and his wife were loading the trunk of the vehicle, the trunk door independently lowered and struck his wife on the head. The contact stated that the failure occurred frequently. The contact stated that he had previously had a concussion and was concerned about being struck on the head by the trunk during the failure. The dealer was made aware of the failure, and the vehicle was diagnosed; however, the cause of the failure was not yet determined. The dealer informed the contact that the automatic open and close feature on the trunk could not be disengaged. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 10,000.

The contact owns a 2023 Mercedes-Benz GLC300. The contact stated that while the vehicle was parked, and the contact and his wife were removing groceries from the rear of the vehicle, the tailgate was independently lifted due to the design of the keyless entry feature. The contact and his wife continued to remove items from the rear of the vehicle and the tailgate sensor became enabled, and the tailgate closed inadvertently, striking the contact's wife on the head. The contact's wife sustained a knot on the head that remained for a week. The vehicle was taken to the dealer. The contact was informed that the feature could not be deactivated unless the contact chose to deactivate the entire keyless sensor feature. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and the contact was informed that the option would be to deactivate the entire keyless sensor. The failure mileage was approximately 1,000.

On [XXX], I was driving at 45MPH on a two-lane state road. There was no traffic within 1/4 -1/2 mile of me on that road. There were no guardrails and the road was clear - no birds, animals, people, or construction. For no reason, the car beeped twice and automatically slammed on the brakes so forceful that everything on a seat landed on the floor. Had there been a vehicle behind me, they would have almost certainly slammed into me. This is my second safety report with this vehicle, the previously reported lane keeping assist still allows me to depart my lane with no correction or indication by the system, the dashboard indicators remain green if I depart my lane without a turn signal. It has been in 5 times for this and Mercedes closed the case. They say it's fine. Lemon law attorneys in my state refuse to take cases with Mercedes so I am stuck with a vehicle that should not be allowed on US roads, can't lemon law it and can't sell it or trade it in with a clear conscience. There is a laundry list of other problems as I drive more than 25,000 miles a year but I only report those which could get myself or others killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle sputter and coolant malfunction and engine light came on while driving ( 12-26-23) Took to dealer for some “ update”. After a few weeks of driving the vehicle sputter again and engine light came on again on the (1-19-2024 ) Drove home turned off , loud noises came from engine area. Tried to restart and failed a few times so we let it’s sit for almost an hour and it’s started again with engine light still on . Towed to Mercedes dealer and after long and frustrating times a week later per dealer it’s was the 48v hybrid battery that defective/ non functional. So far we been forced to drive the vehicle “as is” since Mercedes-Benz USA refused to let local dealer to order and replace the 48v hybrid battery. It’s been 2 weeks all informations we get from dealership is that we have to wait for Mercedes to come up with new software to update to which no time frame have been provided as to when software available. We’re experiencing terrible gas mileage MPG with the 48v battery basically non functional as moment

I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as of [XXX] and also attaching detail log file. No resolution or action has been taken after several trips to the dealership in past couple of weeks and not being able to drive due to safety concern. N127 - Control unit "Drivetrain" (PTCU) -F- N73/3*1 - Electronic ignition lock - Central gateway (EZS) -I- E1n9 - Left headlamp (SG-SW-L) -I- E1n15 - Light source module control unit front left (LSM-CU-VL) -f- E2n15 - Light source module control unit front right (LSM-CU-VR) -f- E1n14 - Digital headlamp control unit front left (DHLS-CU-VL) -f- E2n14 - Digital headlamp control unit front right (DHLS-CU-VR) -f- A66 - Battery module (48 V battery) (BM48) -F B29/13 - Left rear short range radar (NBR-LR) -I- B29/14 - Right rear short range radar (NBR-RR) -I- A40/11 - Multifunction camera (MFK) -I- N62/3 - Parking system (PARK) -I- A40/8 - Central display (ZAN) -f- N133/1 - Instrument cluster (IC) -f- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought this car brand with 4800 miles directly from Mercedes a month ago. The check engine light has been on since the second week of ownership. The reason I’m submitting this report is because it’s been into warranty service 4 times. Each time Mercedes Benz says that it is a known issue affecting ALL GLC300 models. They also indicate that it is a software issue, but don’t have a patch for it. There are other things like Bluetooth, no radio audio, and the remote start that they are also attributing to this software glitch. However, the check engine light presents a MAJOR safety issue. Please force Mercedes to issue a software update recall to fix the incessant check engine light.

My car was in for a "Problem" Dec-2023 - would not accelerate /also getting very bad gas mileage and hesitation on accelerating. 1ST - Mercedes Benz said I got bad gas - they had the car for several days -Then they thought it was a computer issue - Later -after problem -I got a Safety Recall Notice # 23V456 stating "Fuel Pump Problem "told would receive Official Re-Call in February -Went back to dealer with same problem -was told wait for re-call -Called 1-800-367-6372 Mercedes Benz - spoke with "Heidi on Jan 3, 2024 [Case Number [XXX] ASKED IF THEY COULD EXPEDITE RE-CALL CLAIM BEFORE FEBRUARY - MERCEDES DECLINED - If the "Fuel Pump is an issue [and Dangerous ] why not expedite ""Parts"" Mercedes Dealer wasn't aware of Re-Call number 23V456 - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle has now had three episodes where warning lights came on for no apparent reason. There have been two episodes of "Check Engine Light" coming on, the first with less than 1000 miles on the vehicle. It was driven to the dealer and they checked finding no problems and said not to worry about it. The second about two months later with an indication of "Excessive engine Temperature", but the engine was cold and just started, the fan was running very fast, but otherwise the vehicle was operable. Again, the dealer could find no problem and said to ignore it, but return if it recurred. Two months later, check engine light on again. Currently at the dealer for service for a third time. No faith in the reliability of this car with the reports of this leading to engine stalls and failure to start in other cars.