NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
66 reports35,000 miles · Aug 7, 2024
EngineCrash
The contact owns a 2021 Mercedes Benz GLC 300. The contact stated that while driving at various speeds, the vehicle would lose power and fail to accelerate upon the depression of the accelerator pedal. The check engine light would appear on the instrument panel. Despite the failure, the vehicle would resume normal operation upon…
Read full complaint
The contact owns a 2021 Mercedes Benz GLC 300. The contact stated that while driving at various speeds, the vehicle would lose power and fail to accelerate upon the depression of the accelerator pedal. The check engine light would appear on the instrument panel. Despite the failure, the vehicle would resume normal operation upon restart of the engine. The vehicle was initially taken to a dealer but the dealer could not duplicate the failure. The failure worsened over time which resulted in the contact being rear-ended by another vehicle. The air bags did not deploy upon impact and the contact was not injured. A police report was filed and the contact was able to drive the vehicle away from the scene of the accident. The vehicle was taken to various dealers and independent mechanics where each diagnosed the vehicle with a defective cylinder head. The manufacturer was notified by the dealer about the failure and the manufacturer agree to cover half the cost of the repair. The vehicle had yet to be repaired. The failure mileage was approximately 35,000.
NHTSA ODI #11607115
25,000 miles · Jun 6, 2024
Visibility
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while his spouse was driving approximately 35 MPH, the passenger’s side side-view mirror fractured without impact. The dealer was contacted to schedule an appointment; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The vehic…
Read full complaint
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while his spouse was driving approximately 35 MPH, the passenger’s side side-view mirror fractured without impact. The dealer was contacted to schedule an appointment; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 25,000.
NHTSA ODI #11592811
19,369 miles · Jan 22, 2024
Fuel System, Gasoline
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while his wife was driving in the rain approximately 35 MPH, the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the cylinder head needed to be replac…
Read full complaint
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while his wife was driving in the rain approximately 35 MPH, the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the cylinder head needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact believed that the failure was associated with NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 19,369.
NHTSA ODI #11567062
Mileage unknown · Jan 22, 2024
Exterior Lighting
Vehicle left/front headlight has water condensation and entire headlight doesn't work. Its pretty much not drivable. I brought the vehicle to a manufacturer dealership and they claim that the failure of the headlight is due to physical impact to the exterior of head light. There is a minor scratch barely visible and no cracks or…
Read full complaint
Vehicle left/front headlight has water condensation and entire headlight doesn't work. Its pretty much not drivable. I brought the vehicle to a manufacturer dealership and they claim that the failure of the headlight is due to physical impact to the exterior of head light. There is a minor scratch barely visible and no cracks or physical damage to the headlight or seal, or car or that matter. When I asked if they performed an inspection due to a recall associated with the headlight (recall # 2022050005), they confirmed that they did not inspect for this issue since my VIN # didn't reflect this recall. They said since the recall wasn't associated with this VIN that the manufacturer would not cover as part of warranty and gave me an estimate of nearly $4,000. It seems very coincidental that my car is experiencing the same issue as noted on the recall report but because there is a small scratch in the headlight, the manufacturer dealership will not be able to move forward with a warranty claim even though they didn't fully inspect the issue based on the recall. In addition, my car was having notifications go off for the right/front headlight and there are NO scratches. Still no inspection was made. I was told by Mercedes Corp Customer Care to report this so my VIN can be associated with the recall. PLEASE HELP!!!
NHTSA ODI #11567054
Mileage unknown · Jan 12, 2024
Engine
On 12/17/2023 at approximately 6:00 am while traveling to a friends house, my car stalled out on me. The engine light came on and the car started hesitating ( sputtering) and then shut off. I tried to start the car and it did with the engine light still on. I called a tow truck and had it towed to Carlton Mercedes. On 12/…
Read full complaint
On 12/17/2023 at approximately 6:00 am while traveling to a friends house, my car stalled out on me. The engine light came on and the car started hesitating ( sputtering) and then shut off. I tried to start the car and it did with the engine light still on. I called a tow truck and had it towed to Carlton Mercedes. On 12/18/2023 the service advisor contacted me via text to say they will do a diagnostic to find the problem and will be in touch. 5 days later, i was told that the sensors were wet due to standing rain water I encountered and that nothing else was wrong. I picked up the car later that evening. 3weeks later the same exact thing happened. The car started sputtering (hesitating) the engine light came on and it shut off. Although my VIN number was not apart of a recent recall for my make and model, I would like the Safety Department to investigate the issue and have my car added to the recall list. The recall address the issue of loss of power to vehicles of the same make and model as mine. The Mercedes Manufacture will not fix my car under the recall if it hasn't been added to the list. I don't believe the consumer should have to pay simply because the VIN was added to the list even thought the problem exist. Please Help!
NHTSA ODI #11565159
Mileage unknown · Dec 12, 2023
EngineFuel/propulsion SystemPower Train
This is the 3rd incidence of this issue (July, Oct, Dec), but we have been advised that a software update is not yet available from the manufacturer. In all instances, we were travelling at a normal rate of in-city traffic (30-45 mph) and all of sudden the vehicle will not accelerate above 25 mph regardless of the position of t…
Read full complaint
This is the 3rd incidence of this issue (July, Oct, Dec), but we have been advised that a software update is not yet available from the manufacturer. In all instances, we were travelling at a normal rate of in-city traffic (30-45 mph) and all of sudden the vehicle will not accelerate above 25 mph regardless of the position of the throttle. My dealer, Mercedes Benz of Tampa, advises that the problem can only be corrected permanently with a "software update" which is not yet available. This is a major safety issue, especially on the highway, as the vehicle could suddenly and unexpectedly be unable to accelerate, in fact, decelerates at random times without warning.
NHTSA ODI #11559715
Mileage unknown · Dec 7, 2023
Fuel System, Gasoline
The contact owns a 2021 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made …
Read full complaint
The contact owns a 2021 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11558908
28,000 miles · Sep 11, 2023
Engine
The contact owns a 2021 Mercedes Benz GLC300. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and failed to accelerate properly while depressing the accelerator pedal. The contact pulled over to the side of the road and turned off the vehicle. After restarting the vehicle, the vehicle operate…
Read full complaint
The contact owns a 2021 Mercedes Benz GLC300. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and failed to accelerate properly while depressing the accelerator pedal. The contact pulled over to the side of the road and turned off the vehicle. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not determined. The local dealer and manufacturer were contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 28,000.
NHTSA ODI #11543826
Mileage unknown · Jan 17, 2023
Unknown Or Other
My sunroof exploded while I was driving on the highway. There were no other cars around me and no overpasses. There is no explanation for the sunroof breaking. I thought someone shot out my window. It was the scariest experience I have ever had driving. If there were cars around, it might have caused a major accident.
NHTSA ODI #11502302
Mileage unknown · Dec 29, 2022
Air BagsForward Collision AvoidanceLane Departure
Vehicle will flash warnings on dash the the blind spot assist in inoperative and the front passenger air bag malfunction. The active brake assist is also malfunctioning as the two white cars colliding is on. The dealership as tried to fix this issue 5 times and has tried argue the the active brake assist is functioning normal.
NHTSA ODI #11499353
Official recalls
9Feb 2, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 GLC 300, 2020 GLC 350e, and 2020-2022 AMG GLC 43 vehicles. The headlights may be incorrectly adjusted too high and create a glare for oncoming traffic. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will inspect the headlight adjustment and correct it if necessary, free of charge. Owner notification letters were mailed February 23, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Jun 26, 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
May 20, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Apr 15, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 GLC 300, GLC 300 4Matic, AMG GLC 63 4Matic, AMG GLC 63 S 4Matic, and AMG GLC 43 4Matic vehicles. The electrical connection for the headlights may not be watertight, which can result in headlight failure.
Consequence & remedy
Consequence: Headlight failure can decrease visibility for both the driver and surrounding traffic, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the headlight sealing plugs, as necessary, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022050005.
Jul 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Consequence & remedy
Consequence: Air bags and seatbelts that don't function as intended can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021070032/33.
May 14, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Apr 1, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence & remedy
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Additional source detail variants (3)
Seat Belts:pretensioner
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Air Bags:sensor:occupant Classification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Seats
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Feb 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Feb 5, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration