NHTSA owner reports · September 18, 2026 snapshot.
Exterior Lighting complaints
13 reportsClear category filterMileage unknown · Sep 11, 2026
Exterior Lighting
I own a 2021 Mercedes-Benz GLC 300. The vehicle developed moisture/condensation in the headlamp, and the affected headlamp subsequently failed. I took the vehicle to RBM of Alpharetta, an authorized Mercedes-Benz dealership. I was advised that corrosion was found in the affected headlamp and that the headlamp assembly requires …
Read full complaint
I own a 2021 Mercedes-Benz GLC 300. The vehicle developed moisture/condensation in the headlamp, and the affected headlamp subsequently failed. I took the vehicle to RBM of Alpharetta, an authorized Mercedes-Benz dealership. I was advised that corrosion was found in the affected headlamp and that the headlamp assembly requires replacement. On September 8, 2026, the dealership provided a repair estimate of $3,387.33. The vehicle had approximately 84,769 miles. Mercedes-Benz previously issued NHTSA Recall 22V-261 / Campaign 2022050005 for certain 2021 GLC-Class vehicles because headlamp electrical connections may not have been sufficiently watertight, allowing moisture intrusion that could cause headlamp failure. My vehicle is the same year and model and is experiencing headlamp failure involving moisture and corrosion, but Mercedes-Benz states that my VIN is not included in the recall population. Mercedes-Benz Customer Care opened Case 23963515 and has declined coverage to date. I am concerned that my vehicle may be experiencing the same or a substantially similar moisture-intrusion defect as vehicles covered by Recall 22V-261. A failed headlamp reduces nighttime visibility and presents a safety concern. I am requesting that NHTSA review whether similar headlamp moisture intrusion, corrosion, and failure may be occurring in additional 2021 Mercedes-Benz GLC 300 vehicles outside the original recall population.
NHTSA ODI #11763616
Mileage unknown · Sep 10, 2026
Exterior Lighting
My vehicle is experiencing moisture intrusion caused by a defective headlight housing seal. The water intrusion has resulted in a short circuit and failure of the turn signal module within the headlamp assembly. I am aware of NHTSA Safety Recall 22V-261, which addresses a substantially similar defect involving inadequate watert…
Read full complaint
My vehicle is experiencing moisture intrusion caused by a defective headlight housing seal. The water intrusion has resulted in a short circuit and failure of the turn signal module within the headlamp assembly. I am aware of NHTSA Safety Recall 22V-261, which addresses a substantially similar defect involving inadequate watertight sealing of the headlamp assembly that can allow moisture intrusion and lead to headlamp electrical failure. My vehicle is experiencing the same type of moisture intrusion and resulting electrical failure described in that recall. Because this failure appears consistent with the known safety-related defect identified by NHTSA, I am requesting that the vehicle and affected headlamp assembly be evaluated for recall-related or manufacturer-assisted repair rather than treated solely as a routine out-of-warranty component failure.
NHTSA ODI #11763491
Mileage unknown · Sep 4, 2026
Electrical SystemExterior Lighting
My 2021 Mercedes-Benz GLC 300 is not currently included in NHTSA Recall 22V-261 / Mercedes-Benz Campaign 2022050005, but my vehicle is experiencing substantially the same defect described in that recall. Moisture/water entered the left headlamp assembly/electrical connection, resulting in condensation/water accumulation and dam…
Read full complaint
My 2021 Mercedes-Benz GLC 300 is not currently included in NHTSA Recall 22V-261 / Mercedes-Benz Campaign 2022050005, but my vehicle is experiencing substantially the same defect described in that recall. Moisture/water entered the left headlamp assembly/electrical connection, resulting in condensation/water accumulation and damage/corrosion around the headlamp electrical module/connector. The headlamp system subsequently malfunctioned. Recall 22V-261 describes a condition where the headlamp electrical connection may not be watertight, allowing moisture ingress and potentially causing headlamp failure. My vehicle appears to exhibit the same condition even though my VIN is excluded from the recall population. I am requesting that NHTSA review whether the affected population for Recall 22V-261 may need to be expanded.
NHTSA ODI #11762288
Mileage unknown · Mar 13, 2026
Exterior Lighting
Headlight is defective and is filled with condensation which has caused the entire light to fail. The problem has been confirmed by a independent service center. The light has not been inspected by a manufacturer however the manufacturer was contacted and denied that a recall exists however other purchasers have reported the sam…
Read full complaint
Headlight is defective and is filled with condensation which has caused the entire light to fail. The problem has been confirmed by a independent service center. The light has not been inspected by a manufacturer however the manufacturer was contacted and denied that a recall exists however other purchasers have reported the same issue. There have been no apparent issues prior to this problem.
NHTSA ODI #11724095
41,000 miles · Jan 13, 2026
Exterior Lighting
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that the passenger’s side headlight was developing fog, causing the light to be dim. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the headlight needed to be replaced. The vehicle was not repaired. The contact learned of NHTSA C…
Read full complaint
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that the passenger’s side headlight was developing fog, causing the light to be dim. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the headlight needed to be replaced. The vehicle was not repaired. The contact learned of NHTSA Campaign Number: 22V261000 (Exterior Lighting); however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,000.
NHTSA ODI #11710686
Mileage unknown · Aug 21, 2025
Exterior Lighting
The headlights stopped working due to water entering the assembly unit. First one side went out and then eventually the other side went out. The car was brought in to the dealership to fix and they stated it wasn’t covered. I’m recently learning about a recall of this issue with my type of car and I’m being told that my vehicle …
Read full complaint
The headlights stopped working due to water entering the assembly unit. First one side went out and then eventually the other side went out. The car was brought in to the dealership to fix and they stated it wasn’t covered. I’m recently learning about a recall of this issue with my type of car and I’m being told that my vehicle is not included in the recall.
NHTSA ODI #11682064
Mileage unknown · Jul 18, 2025
Electrical SystemExterior LightingVisibility/wiper
Have been getting condensate inside vehicle headlights inwhich have cause the headlight to completely not work anymore.. There is no damage to headlight which means to be cause due to a problem with the seal. Checked with local and also statewide Mercedes advisors which was told there isn’t a recall for my vehicle inwhich I look…
Read full complaint
Have been getting condensate inside vehicle headlights inwhich have cause the headlight to completely not work anymore.. There is no damage to headlight which means to be cause due to a problem with the seal. Checked with local and also statewide Mercedes advisors which was told there isn’t a recall for my vehicle inwhich I looked online and found an recall for vehicles just like the one I have.. Recall number 22V261000-Recall Date 04-14-2022. I’m asking for my vehicle to be inspected and repaired free of charge . Thanks and sorry for the bother - Can’t drive vehicle at night due to headlight malfunction and it’s very unsafe for me and kids and family
NHTSA ODI #11674539
Mileage unknown · Apr 28, 2025
Electrical SystemExterior Lighting
I seen a recall for certain 2021 GLC 300 vehicles for moisture in right side headlamp, causing headlamp to blow (go out). This happened on my 2021 GLC 300. Same moisture issue, same year, same model, however, my vin number does not show that it has a recall. I believe this safety issue needs to be expanded to include my vehic…
Read full complaint
I seen a recall for certain 2021 GLC 300 vehicles for moisture in right side headlamp, causing headlamp to blow (go out). This happened on my 2021 GLC 300. Same moisture issue, same year, same model, however, my vin number does not show that it has a recall. I believe this safety issue needs to be expanded to include my vehicle. Same issue, same year, same make and same model
NHTSA ODI #11657172
92,700 miles · Apr 25, 2025
Exterior Lighting
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that there was condensation inside the front passenger’s side headlight housing after it had rained. The contact then stated that while driving at night, the passenger’s side headlight failed to operate as needed. There was no warning light illuminated. The dealer …
Read full complaint
The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that there was condensation inside the front passenger’s side headlight housing after it had rained. The contact then stated that while driving at night, the passenger’s side headlight failed to operate as needed. There was no warning light illuminated. The dealer was notified of the failure, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 22V261000 (Exterior Lighting); and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 92,700.
NHTSA ODI #11656755
Mileage unknown · Mar 3, 2025
EngineExterior LightingFuel/propulsion System
High beam can't auto dim Fuel pump fail to operate, misfires, and shut down while driving
NHTSA ODI #11646060
Official recalls
9Feb 2, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 GLC 300, 2020 GLC 350e, and 2020-2022 AMG GLC 43 vehicles. The headlights may be incorrectly adjusted too high and create a glare for oncoming traffic. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will inspect the headlight adjustment and correct it if necessary, free of charge. Owner notification letters were mailed February 23, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Jun 26, 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
May 20, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Apr 15, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 GLC 300, GLC 300 4Matic, AMG GLC 63 4Matic, AMG GLC 63 S 4Matic, and AMG GLC 43 4Matic vehicles. The electrical connection for the headlights may not be watertight, which can result in headlight failure.
Consequence & remedy
Consequence: Headlight failure can decrease visibility for both the driver and surrounding traffic, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the headlight sealing plugs, as necessary, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022050005.
Jul 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Consequence & remedy
Consequence: Air bags and seatbelts that don't function as intended can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021070032/33.
May 14, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Apr 1, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence & remedy
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Additional source detail variants (3)
Seat Belts:pretensioner
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Air Bags:sensor:occupant Classification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Seats
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence: Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040016.
Feb 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Feb 5, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration