2025 MERCEDES-BENZ Glc 300 4MATIC

All of the screens in the car failed to start. They remained black while the car was running. Turning the car off did nothing. Drove to a parking lot, turned the car off, got out, locked the car, waited 5 minutes and it still didn't come back. Had to do a reboot by holding the system power button for 10 seconds. This has occurred 3x in 9,200 miles.

The component that repeatedly fails is the vehicle’s electronic display/infotainment system (dual digital screens/MBUX system) and potentially related electrical components in my 2025 Mercedes-Benz GLC 300 4MATIC. The system has malfunctioned six (6) separate times since I purchased the vehicle new in May 2025. When the malfunction occurs, both display screens suddenly go completely black and become inoperable while the vehicle is running. During these failures, the vehicle also produces a repetitive clicking sound from the dashboard area while the screens are off. The most serious incident occurred on February 17, 2026, when the screens shut down while I was driving and I detected a burning electrical smell inside the vehicle. This raised significant concerns about a possible electrical malfunction or fire risk. The digital display system provides critical driving information, including vehicle settings, safety alerts, and operational controls. When the screens shut down, the driver loses access to important vehicle information and control functions, which creates a potential safety hazard while operating the vehicle. This issue has been reproduced multiple times and the vehicle has been taken to Mercedes-Benz of Jackson, Mississippi for inspection and repair attempts on several occasions. The dealership has attempted repairs and indicated that they have opened a case with the Mercedes-Benz manufacturing department regarding the recurring electrical issue. Due to the repeated electrical failures, clicking sounds from the dashboard area, and the burning electrical odor detected while the vehicle was in operation, I am concerned that this issue may indicate a serious electrical defect that could potentially lead to overheating or fire. The malfunction occurs while the vehicle is being driven, which places the driver and passengers at risk. Because the display system repeatedly shuts down and the issue has occurred multiple times despite dealer inspections and repair

The instrument panel behind the steering wheel has gone totally dark. This issue happened about a month ago but resolved itself somehow. Issue happened again and will not correct itself. Took vehicle to dealer and they could not resolve issue with software update. Upon researching the MBWorld.org user forum I noticed this may be a wide spread issue. With a dark/blank instrument panel you cannot know your speed, fuel level, or what gear you have placed the car in. My technician even indicated he has seen this issue on several 2025 MB models.