2024 MERCEDES-BENZ Glc 300 4MATIC

2. Service Department Misconduct —XXX Appointment On XXX, I brought my vehicle to the dealership’s service department for a pre-scheduled and confirmed appointment regarding a safety-related warning involving the emergency brake system. Despite having provided a full description of the issue at the time of booking, I was informed upon arrival that the diagnostic process would take more than five hours. When I asked about a loaner vehicle — standard practice at Mercedes-Benz dealerships in cases of extended service — I was refused, even though five courtesy vehicles were visibly parked on the lot and at least two other customers who arrived after me were provided loaners and expedited service that same day. I was made to wait in the lobby for the entire day. At approximately 5:00 p.m., just before closing, and despite no diagnostic work having been performed on my vehicle, a loaner vehicle was suddenly made available to me. This inconsistent and apparently discriminatory treatment in the allocation of loaner vehicles and service priority is unacceptable and warrants review. 3. Lack of Communication and Missing Documentation Following Service The technician assigned to my vehicle, [XXX], told me he would call me on Monday, XXX, once diagnostics were complete. He did not call. Instead, I received only an automated text message on Tuesday, XXX, stating the vehicle was ready — with no phone call, no email, and no explanation or summary of the work performed, contrary to standard practice at other Mercedes-Benz dealerships I have used. When I called to follow up, the technician did not answer despite multiple voicemails. I called the service department directly and asked for a supervisor; none was made available. After approximately one hour of calling the main dealership line, a sales associate attempted to reach the service department on my behalf and also received no answer. I then reached the technician directly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2024 Mercedes-Benz GLC 300 has experienced multiple serious safety-related malfunctions involving several vehicle systems. In August, after picking up the vehicle from service, I placed my [XXX] grandson in his car seat, set my purse with the key inside the vehicle, and closed the rear door. The vehicle immediately locked all doors on its own, trapping my grandson inside in approximately 88-degree temperatures. I was unable to gain access for about 30 minutes. This created a dangerous child safety situation. Key fob periodically will lock you out of car. The following day, while driving approximately 35 mph with my [XXX] grandson in the vehicle, the car suddenly and violently applied the brakes and tightened the seatbelt without warning or any obstacle present. The vehicle came to a complete stop in the roadway. I later experienced bruising and increased neck pain afterward. I have also experienced repeated power liftgate malfunctions. While loading groceries, the liftgate failed to recognize my presence and closed on me unexpectedly, striking my head. The vehicle was brought in for service in November regarding this issue. Additionally, while driving on the highway, both side mirrors have suddenly folded inward without warning on several occasions, causing immediate loss of visibility and creating a serious driving hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Mercedes-Benz GLC 300. The contact stated that while driving at approximately 35 MPH, the brake was applied unexpectedly without the contact depressing the brake pedal. The contact stated that she was unsure if the forward collision system was turned on at that time. The driver's seat belt tightened, and she sustained a bruise on her left arm and soreness on her chest. Medical attention was required. The vehicle was taken to a dealer where they were not able to replicate the failure. On another occasion, while parked, the tailgate was opened as groceries were being loaded into the rear cargo area. The tailgate closed inadvertently and struck the contact's head. The contact sustained head and neck injuries, and medical attention was required. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of both failures and advised that the automatic tailgate closing feature could be removed from the vehicle. The failure mileage was 31,153

While carrying my carbon fiber bicycle on a rear hitch mounted bicycle carrier, the vehicle severely and violently applies the brakes and swerves either left or right or both. This catastrophic maneuver has put me and other drivers in a non avoidable highly calamity. This “AUTO” maneuver happens dozens of times in during a fifteen mile trip to local bicycle trails. Dealer replaced the Trailer Recognition Module 9-24-2025. As expected, dangerous situation remains. Happens every opportunity when carrying bicycles. First exhibited after purchase 6-29-2024 to current.