2022 MERCEDES-BENZ Glb 250

Despite maintaining the vehicle according to the recommended schedule, I have encountered ongoing performance issues (electrical, rear shocks, fan motor etc.) that are not in line with the standard of quality I expect from a brand of your reputation. Window not going down all the way on the driver side. Radio not working but was fixed. These issues have caused inconvenience and concern regarding the reliability of the vehicle. To address my concerns, I spoke with a Mercedes-Benz representative who informed me that, due to the problems I’ve experienced, I may be eligible for either an extended warranty or a credit toward the purchase of a new vehicle. After careful consideration, I opted for the extended warranty. However, I was later informed that this option had not been approved—despite it initially being presented as available. This contradiction is both confusing and frustrating, and it has significantly diminished my confidence in the customer service process.

this car really has a lot of issues and honestly if I didn’t know what to do last night and didn’t know about cars, it could have seriously cost me my life but luckily I was able to move out the way of a truck that was coming fast behind me while I was at a traffic light and when the light turned green the car would not start back up from the automatic stop when you make stops and because the auto shut off never came back on and I had to literally make a split second decision and put it in park and start up again and go quick. The check engine light has been on since July 14,2024 and I bought the car on July 13,2024 and the dealership has not done anything about this issues and this morning these are all the codes that came up and there’s a lot of codes and Mercedes hasn’t called me back even after the calls and emails I’ve sent them, no one is calling me back.