Seats. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Latches/locks/linkages. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports1 fire reports0 injury reports

What owners actually said

13 reports

Mileage unknown · Jun 19, 2017

Seats

2ND ROW HEAD REST UNSAFE AND UNUSEABLE - THE HEADREST IS TOO LOW AND TOO HIGH FOR A CHILD OR SMALL PERSON TO USE. WHEN IN DOWN POSITION, SEAT PUSHES HEAD FORWARD; WHEN IT IS UP, IT'S TOO TALL FOR THE HEAD. ALSO HEADREST IS VERY DIFFICULT TO PULL UP. BASICALLY, THIS PART IS NOT USEABLE BY ANYONE EXCEPT A VERY TALL PERSON. SHO…

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NHTSA ODI #11000079

Mileage unknown · Jan 5, 2016

Seats

THE SECOND ROW SEAT HEADREST IS UNUSABLE FOR MY CHILDREN. IT HITS THEM IN THE HEAD AND THEY ARE TOTALLY UNCOMFORTABLE. I SEE NOW THAT THIS IS A MAJOR SOURCE OF PROBLEMS FOR THIS VEHICLE. MANY PARENTS ARE COMPLAINING. MERCEDES HAS NO CURE FOR IT. NOT OK.

NHTSA ODI #10818230

35 miles · Sep 15, 2015

Seats

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MY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH WITH THE SEAT AS THE HEAD REST FORCES THE CAR SEAT TO LEAN FORWARD IN AN UNSTABLE CONDITION. ALSO FOR "SHORTER" PEOPLE, THE HEAD REST AT THE FULLY LOWERED POSITION FORCES A PERSON'S HEAD TO LEAN FORWARD IN A VERY UNCOMFORTABLE AND UN-NATURAL POSITION. WITH THE HEADRESTS AT THE FULLY EXTENDED POSITION, THE CAR SEAT BACK DOESN'T QUITE REST ON THE THE SEAT AS THE HEAD REST STILL PROTRUDES FROM THE VERTICAL PLANE OF THE SEAT. THEREFORE THE CAR SEAT IS ONCE AGAIN IN AN UNSTABLE CONDITION EVEN THOUGH SECURED BY THE SEAT BELT RESTRAINT SYSTEM. FOR THE "SHORTER" PEOPLE, THE HEADREST AT THE FULLY EXTENDED POSITION IS EXTREMELY UNCOMFORTABLE AS THE HEADREST PROTRUDES, AS INDICATED ABOVE, AND SO THE PERSON'S HEAD IS RESTING ON AN EDGE OF THE HEADREST, IN A LEANED FORWARD POSITION. PLEASE REVIEW THIS ISSUE FURTHER AS I'M SURE THERE HAVE BEEN OTHER COMPLAINTS ON WHAT IS PERCEIVED TO BE A MANUFACTURER'S DESIGN ISSUE.

NHTSA ODI #10763773

Official recalls

19V787000 · Communication

Nov 1, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence & remedy

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

18V272000 · Suspension:front

Apr 27, 2018

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.

Consequence & remedy

Consequence: The leaking oil in the presence of an ignition source can increase the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.

17V241000 · Steering:electric Power Assist System

Apr 11, 2017

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.

Consequence & remedy

Consequence: If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected to be mailed June 30, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.

17V177000 · Air Bags:frontal:sensor/control MODULE-INACTIVE ; Electrical System:software

Mar 14, 2017

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

Consequence & remedy

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Additional source detail variants (2)

Electrical System:software

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

17V081000 · Suspension:front:control Arm:upper Arm

Feb 8, 2017

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE350 4Matic, GLE350, GLE350 4Matic Bluetec, GL450 4Matic, and GLE450 Coupe 4Matic vehicles. In the affected vehicles, the bolt that connects the upper control arm and the axle stub may not have been properly tightened.

Consequence & remedy

Consequence: The loose bolt may cause improper wheel tracking, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the tightness of the bolt connecting the upper control arm and the axle stub on the affected vehicles, replacing the upper control arm if necessary, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.