2023 MERCEDES-BENZ Eqb 250+

Subject: Safety Complaint – 2023 Mercedes-Benz EQB (Active Recall) Reference: CMS Case #XXX Vehicle: 2023 Mercedes-Benz EQB VIN: [XXX] I am filing a safety complaint regarding an active recall on my vehicle and the lack of a clear, safe resolution. The vehicle is currently under an active safety recall, and we have been advised it may not be safe to operate under certain conditions. At the same time, the dealership has informed us that the vehicle cannot be traded in due to the recall. This has left us in a position where: * We may not be able to safely drive the vehicle * We cannot trade or dispose of the vehicle * We have not been given clear guidance on safe use or storage Mercedes-Benz USA (CMS Case #21602523) has declined a repurchase and offered only partial goodwill compensation without providing a clear, actionable solution. We are concerned that consumers are being left with a vehicle that may be unsafe to operate and cannot be reasonably removed from service. We are requesting review and guidance on: 1. Whether the vehicle is safe to operate 2. Manufacturer responsibility in resolving recall-related limitations 3. Consumer protections in situations where a recalled vehicle cannot be used or traded This situation creates safety, liability, and consumer protection concerns, especially as we must leave the vehicle unattended while traveling internationally. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We purchased a 2023 Mercedes EQB (EV) 2 years ago. The car is part of a recall in which we are advised to not park near other cars and not charge at home. Thus making the car essentially not useable unless we take the risk. We are driving it, knowing that we could catch fire. We are parking it and charging it in our garage, knowing it could catch fire. We have no choice as Mercedes has not offered any loaner or rental option so we can park this car until the recall or buyback is complete. Mercedes has estimated December 2026 when a solution will be available and March 2027 to when we can expect it to be completed.