2023 MERCEDES-BENZ Eqb 250+

THere is a global recall of the 2023 EQB 250 vehicle due to an unfixed battery issue. (It is the second recall for the same issue fur my vehicle). However, the manufacturer has not sent me any warning about the latest battery recall (critical risk of fire). The dealer is only engaging over voice calls and refusing to put any acknowledgement of the recall or the risk in writing. There is no remedy in sight, and they are unable to exchange the impacted battery either. The utility of vehicle has decreased significantly, and is a real risk for people like me living in a high-fire-hazard zone (Oakland Hills, with history of the entire neighborhood burning down)

Mercedes built the car with a faulty battery and now they want to provide an "update" to the car that makes it worse: reduced battery life and slower charging times. So I have to choose between only charging my car to 80% or taking their update which makes my car worse. How can the NHTSA allow that to be the solution to the problem?

On February 3, 2025, a recall (NHTSA Recall No. 25V050 / Manufacturer Recall No. 2025040005) was issued for my 2023 Mercedes-Benz EQB 250+ due to a defect involving the high-voltage battery that may cause a fire. I brought the vehicle to the dealership shortly after the recall was announced. The service department informed me that no remedy is currently available and they do not have a timeline for when one will be. This unresolved recall places my safety—and the safety of others—at risk, as the vehicle could potentially catch fire without warning. Despite contacting the dealership and waiting several months, I have received no updates, no repairs, and no temporary accommodations. The vehicle has not shown specific warning lights or messages, but the issue is acknowledged by the manufacturer as a fire risk. The problem has not been repaired, and I am left with a vehicle that is potentially unsafe to drive. I am requesting a formal investigation and resolution, including the option of a vehicle buyback.