2014 MERCEDES-BENZ E550

Both driver and front passenger headrest airbags have deployed for no cause. This is is the second time this has occurred on both sides. No collision occurred in both incidents. First time it occurred under warranty and Mercedes fixed the issue. This time it occurred again and the car is not in warranty. Without functional headrest airbags the safety is greatly compromised for the occupants of the car and can lead to fatal incidents. It seems like a recurring problem with this model as it has occurred twice over 9+ years and both times there was no collision etc.

TL* TAKATA RECALL- THE CONTACT OWNS A2014 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V01000 (AIR BAGS). AFTER CONTACTING THE DEALER MERCEDES BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE NC) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550C. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134, (206) 467-9999) WAS INFORMED OF THE RECALL AND STATED THAT THE CONTACT WOULD BE NOTIFIED WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF HUNT VALLEY (9800 YORK RD #2, COCKEYSVILLE, MD 21030, 1-(410) 306-7080) WAS WAITING ON THE MANUFACTURER TO PROVIDE THE REMEDY AND PART. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550A. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408) 214-3009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

PURSUANT TO LAW 49 U.S.C. CHAPTER 301, I AM SUBMITTING A COMPLAINT THAT NHTSA RECALL #17V627 IS NOT BEING REMEDIED WITHIN A REASONABLE AMOUNT OF TIME BY MY MERCEDES-BENZ DEALER. I HAVE CALLED SEVERAL TIMES SINCE THE NOVEMBER 2017 RECALL WAS ISSUED AND AS OF TODAY (02.13.2019) THEY STILL DO NOT HAVE THE PART NOR DO THEY HAVE ANY ESTIMATED TIMELINE OF WHEN THEY WILL HAVE THE PART. I AM JUST TOLD TO CALL BACK.

IN STOP AND GO TRAFFIC APPROACHING AN INTERSECTION ON A WET ROAD, THE CAN BUS FAILED, DISABLING ALL OR NEARLY ALL SAFETY SYSTEMS. AT THE TIME, NUMEROUS WARNING MESSAGES AND LIGHTS APPEARED ON THE DASH FOR SRS, ABS, SEATBELT PRETENSIONER, ETC. THE ENGINE WOULD NOT TURN OFF USING THE START-STOP BUTTON, AND THE VEHICLE WOULD NOT SHIFT OUT OF DRIVE. ACCORDING THE DEALER SERVICE CENTER, A REAR BLIND SPOT RADAR SENSOR IS CORRODED, AND CAUSED A SHORT IN THE CAN BUS. THIS EXACT FAILURE HAS OCCURRED WITH AT LEAST ONE OTHER VEHICLE, DOCUMENTED HERE: HTTPS://WWW.BENZWORLD.ORG/FORUMS/W212-E-CLASS/2911098-LANE-ASSIST-RADAR-SENSOR-FAILURE-CAUSES.HTML IT APPEARS THAT WHILE CORRODED RADAR SENSORS ARE FAIRLY COMMON, WATER FROM THE ROAD CAN SOMETIMES CAUSE THE SENSOR TO SHORT THE ENTIRE CAN BUS. I CAN PROVIDE THE EXTENDED PRINTOUT OF STORED CAN FAILURE MESSAGES IF NECESSARY.