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2014 MERCEDES-BENZ CLA250

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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When problems were reported

Mileage at the reported incident

136 reports with mileage · 41 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports3 fire reports6 injury reports

Vehicle Speed Control complaints

36 reports
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Mileage unknown · Mar 21, 2024
EngineVehicle Speed Control

Apparently the TPS (Throttle Position Sensor) which is built into the gas pedal on this 2014 MB CLA250 only lasts so long before it becomes defective under highway conditions and causes the vehicle to go into LIMP MODE. When full acceleration is necessary, the unit will work for perhaps a few months or less, and then continue to…

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Apparently the TPS (Throttle Position Sensor) which is built into the gas pedal on this 2014 MB CLA250 only lasts so long before it becomes defective under highway conditions and causes the vehicle to go into LIMP MODE. When full acceleration is necessary, the unit will work for perhaps a few months or less, and then continue to fail worse and more frequently with each attempt at full acceleration. At highway speeds, this is an essential feature in a 4-cylinder vehicle such as this one and without the necessary acceleration capability, can expose the driver to serious risk of collision with other on-coming vehicles traveling at highway speeds. This "Limp Mode" features is extremely dangerous and hazardous to not only the driver of their vehicle, but to other drivers around them since they are left in a devastating position of being unable to accelerate normally and as necessary and as one would expect in any vehicle, let alone a Mercedes Benz. Never before have I driven a car that falls out of full acceleration mode only to subject the driver to serious collision circumstances. Whoever the imbecile is at MB engineering who incorporated this Limp Mode Feature should be fired!!! To make matters worse, this cheaply built TPS, which is the cause of the problem in my vehicle specifically, was only warrantied twice by the dealer and now they will not replace it under warranty which is a two-year period. I've only had the part 5 months before it failed again due to poor manufacturing and I had to pay all over again for a new one despite my warranty validity. There have been many other MB owners who have the same complaint for Limp Mode, which tells me that it's definitely not me, but rather the poorly built or engineered vehicle, as a matter of fact. MB has denied having these complaints to me, which of course, is a lie. That's misleading and deceptive business practices in my State and MB needs to live up to its warranty provisions and respect its customers.

NHTSA ODI #11578613

67,000 miles · Feb 10, 2021
Vehicle Speed Control

WHEN ACCELERATING HARD TO OVERTAKE, THE ENGINE LURCHES, AND THE CAR FAILS TO ACCELERATE FURTHER AND SLOWS DOWN. THE ENGINE FAULT LIGHT THEN ILLUMINATES WHICH SWITCHED OFF BY ITSELF AFTER SWITCHING THE ENGINE OFF TWICE. IT SEEMS I AM NOT THE ONLY PERSON TO HAVE THIS PROBLEM AS YOU CAN SEE IN THE COMMENTS TO THIS VIDEO DESCRIBING …

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WHEN ACCELERATING HARD TO OVERTAKE, THE ENGINE LURCHES, AND THE CAR FAILS TO ACCELERATE FURTHER AND SLOWS DOWN. THE ENGINE FAULT LIGHT THEN ILLUMINATES WHICH SWITCHED OFF BY ITSELF AFTER SWITCHING THE ENGINE OFF TWICE. IT SEEMS I AM NOT THE ONLY PERSON TO HAVE THIS PROBLEM AS YOU CAN SEE IN THE COMMENTS TO THIS VIDEO DESCRIBING THE PROBLEM AND CLAIMING THE PROBLEM IS A FAULTY HIGH PRESSURE FUEL PUMP: HTTPS://YOUTU.BE/-SBR28ZBOFS THIS SEEMINGLY COMMON ISSUE IS CLEARLY DANGEROUS AS DRIVERS LOSE THE POWER WHEN THEY ARE MOST DEPENDING ON IT AND IT SEEMS TO BE OCCURRING IN CARS THAT ARE NOT PARTICULARLY OLD.

NHTSA ODI #11395667

79,000 miles · Jun 27, 2019
EngineSteeringVehicle Speed Control

I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE CAR SLOWED DOWN AND THE STEERING BECAME STIFF. THE PRE SAFE LIGHT CAME ON THE SCREEN ALONG WITH "PARKING BRAKE" "TRACTION CONTROL" ALTHOUGH THE PARKING BRAKE WAS NOT APPLIED. I HAD TO HAVE MY CAR TOWED HOME BECAUSE IT WAS UNSAFE TO DRIVE.

NHTSA ODI #11223005

44,000 miles · Feb 15, 2019
Air BagsElectronic Stability Control (esc)Vehicle Speed Control

SEE UPLOADED DOCUMENT PROTECTED AUTO ISSUES FOR FULL STORY. HENNESSY BUICK, MAZDA, GMC SOLD ME A CAR 8/18/2017 UNKNOWINGLY I DISCOVERED ON 2/5/2019 THAT IT HAD AN ILLEGAL CAN BLOCKER/SWITCH (MANIPULATES COMPUTER SYSTEMS IN CAR AND TAMPERS TRUE MILEAGE ON CAR) INSTALLED IN IGNITION SWITCH. AFTER OBTAINING EMISSIONS TEST 12/26/…

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SEE UPLOADED DOCUMENT PROTECTED AUTO ISSUES FOR FULL STORY. HENNESSY BUICK, MAZDA, GMC SOLD ME A CAR 8/18/2017 UNKNOWINGLY I DISCOVERED ON 2/5/2019 THAT IT HAD AN ILLEGAL CAN BLOCKER/SWITCH (MANIPULATES COMPUTER SYSTEMS IN CAR AND TAMPERS TRUE MILEAGE ON CAR) INSTALLED IN IGNITION SWITCH. AFTER OBTAINING EMISSIONS TEST 12/26/2018, SEVERAL CAR FAILURES BEGAN TO HAPPEN WHILE STATIONARY AT TESTING CENTER. WHILE IN MOTION THAT DAY, SEVERAL LIGHTS BEGAN TO STOP WORKING. IN JANUARY 2019, WHILE DRIVING THE POWER STEERING FAILED CAUSING ME TO BE UNSAFE AS I COULD NOT BRAKE, GAS OR TURN WHEEL. THE BLOCK AFFECTED ALL ITEMS ABOVE, EXCLUDING WHEELS & VISIBILITY,BUT DUE TO LIMITATIONS I WAS ONLY ABLE TO SELECT 3

NHTSA ODI #11180372

23,344 miles · Dec 6, 2018
Electronic Stability Control (esc)Fuel/propulsion SystemVehicle Speed Control

WHILE DRIVING AT NORMAL STREET SPEED "COLLISION PREVENTION ASSIST INOPERATIVE" DISPLAYED AND CAR WOULD NOT ACCELERATE. I WAS IN TRAFFIC, BUT WAS ABLE TO EXIT AND PULL OVER AND PARK, TURNED CAR OFF, & BACK ON. DISPLAY RESET AND CAR NORMAL. TOOK TO DEALERSHIP IMMEDIATELY-REPAIR WAS "NON CONNECTING PINS". TOO EARLY TO TELL IF THI…

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WHILE DRIVING AT NORMAL STREET SPEED "COLLISION PREVENTION ASSIST INOPERATIVE" DISPLAYED AND CAR WOULD NOT ACCELERATE. I WAS IN TRAFFIC, BUT WAS ABLE TO EXIT AND PULL OVER AND PARK, TURNED CAR OFF, & BACK ON. DISPLAY RESET AND CAR NORMAL. TOOK TO DEALERSHIP IMMEDIATELY-REPAIR WAS "NON CONNECTING PINS". TOO EARLY TO TELL IF THIS SOLVES. UPON INVESTIGATION, THIS IS A COMMON ISSUE WITH 2014 MB AND I WANT TO DOCUMENT THIS EXTREMELY DANGEROUS PERFORMANCE.

NHTSA ODI #11156546

16,000 miles · Dec 28, 2017
EngineVehicle Speed Control

PURCHASED MY NEW CLA250 IN SEPTEMBER 2014. IN AUGUST OF 2015 MY CAR SUDDENLY STOPPED ACCELERATING WHILE DRIVING 65MPH ON THE NJ GARDEN STATE PARKWAY!. THE PRE-SAFE WARNING WAS PRESENT ON MY DASHBOARD. LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. THIS COULD HAVE CAUSED A MAJOR CATASTROPHE KILLING M…

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PURCHASED MY NEW CLA250 IN SEPTEMBER 2014. IN AUGUST OF 2015 MY CAR SUDDENLY STOPPED ACCELERATING WHILE DRIVING 65MPH ON THE NJ GARDEN STATE PARKWAY!. THE PRE-SAFE WARNING WAS PRESENT ON MY DASHBOARD. LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. THIS COULD HAVE CAUSED A MAJOR CATASTROPHE KILLING ME AND OTHERS. I RESTARTED THE ENGINE AND DROVE TO MY DESTINATION MAKING SURE I STAYED IN THE RIGHT LANE ON THE PARKWAY. IT FAILED 2 MORE TIMES WHILE NOT ON THE HIGHWAY BUT STILL A VERY DANGEROUS SITUATION. TOOK THE CAR (WHICH HAD 16,000 MILES) TO A MERCEDES DEALERSHIP WHEN I RETURNED AND THEY PERFORMED A SERIES OF TESTS. THEY FOUND A PRODUCT TECHNICAL SUPPORT SYSTEM UPDATE WHICH INVOLVED UPDATING THE SOFTWARE. THE FAILURE DID NOT OCCUR AGAIN UNTIL NOV. 2017. I ALMOST GOT HIT BY A BUS IN PHILADELPHIA WHEN MY CAR DECIDED TO STOP ACCELERATING. FINALLY, DRIVING TO THE AIRPORT DOING 70MPH THE CAR AGAIN DISPLAYED THE PRE-SAFE WARNING AND RAPIDLY SLOWED DOWN ALMOST CAUSING A CRASH ON I-78 IN NJ. TOOK THE CAR TO A MERCEDES DEALERSHIP NEAR ME AND THEY SAID SINCE THE CAR IS 2,000 MILES BEYOND THE 50,000 MILE WARRANTY IT'S NOT COVERED. THEY ARE REPLACING A SERIES OF PARTS THAT WILL COST ME OVER $4,000 TO REPAIR! THERE IS NO GUARANTEE THIS WILL EVEN FIX THE PROBLEM. IS MERCEDES WAITING FOR SOMEONE TO DIE BEFORE THEY ACKNOWLEDGE THIS CAR HAS A VERY SERIOUS PROBLEM? I HAVE TO WONDER IF THERE HAS BEEN ANY CRASHES INVOLVING THIS CAR AND NOBODY SURVIVED TO DETAIL WHAT WAS HAPPENING! THE 2014 CLA IS NOT SAFE AND MERCEDES DOESN'T APPEAR TO BE CONCERNED.

NHTSA ODI #11057132

27,740 miles · Aug 2, 2017
Vehicle Speed Control

YESTERDAY I WAS TRAVELLING BACK HOME FROM OFFICE IN THE EVENING ON HIGHWAY, AND SUDDENLY MY CLA250 STARTED SHOWING MESSAGE ON CONSOLE SAYING "PRE SAFE FEATURES LIMITED - SEE OPERATORS MANUAL' AND "VEHICLE INOPERATIVE - SEE OPERATORS MANUAL" AND LOST ITS THROTTLE, I WAS UNABLE TO ACCELERATE, FROM 50MPH I CAME DOWN TO 20MPH WITHIN…

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YESTERDAY I WAS TRAVELLING BACK HOME FROM OFFICE IN THE EVENING ON HIGHWAY, AND SUDDENLY MY CLA250 STARTED SHOWING MESSAGE ON CONSOLE SAYING "PRE SAFE FEATURES LIMITED - SEE OPERATORS MANUAL' AND "VEHICLE INOPERATIVE - SEE OPERATORS MANUAL" AND LOST ITS THROTTLE, I WAS UNABLE TO ACCELERATE, FROM 50MPH I CAME DOWN TO 20MPH WITHIN SECONDS AND IT WAS VERY SCARY AS THERE WERE VEHICLES BEHIND ME THINKING WHAT I WAS UPTO. I IMMEDIATELY SWITCHED ON FLASHERS AND TRIED MY BEST TO PULL IT BACK TO SMALL SPACE BETWEEN DIVIDER AND EXIT, THERE WAS NO PROPER SHOULDER SPACE SO GOT SOME SCRATCHES ON MY CAR. I HAD PURCHASED THIS CAR FROM DEALER AS CERTIFIED PREOWNED VEHICLE JUST TWO MONTHS AGO, AND THIS WAS FIRST TIME I WAS IN SUCH PATHETIC SITUATION. I CALLED ROADSIDE ASSISTANT AND THEY WERE READY TO SEND TOWING TRUCK, MEANWHILE I TURNED OFF THE ENGINE AND RESTARTED IT AND ALL THE MESSAGES DISAPPEARED AND EVERYTHING LOOKED OKAY. I MADE A DECISION TO GO BACK HOME, AS IF MY CAR WERE TO BE TOWED LATE IN THE EVENING , I WOULDN'T GET CAR BACK THE SAME DAY,AND SERVICE CENTER IS LIKE 30 MILES AWAY AND THERE IS NOBODY TO DROP ME BACK HOME. SO I DECIDED TO TAKE IT HOME AND CANCEL TOWING TRUCK CALL. CAR MOVED FINE FROM THEN ON. TODAY I CAME TO OFFICE IN CAR FEARING WHEN IT WOULD STOP AGAIN. I CALLED THE DEALERSHIP AND WHAT THEY SAID WAS "OH DON'T WORRY, THAT MUST BE SOME SOFTWARE GLITCH ON PRE SAFE CONDITION, IF IT HAPPENS AGAIN BRING IT TO DEALERSHIP!!" . SO LITERALLY I NEED TO PUT MY LIFE AND OTHER DRIVERS LIFE AT RISK TO WAIT AND SEE IF IT HAPPENS AGAIN. I LIKE MY CAR, BUT DEFINITELY I DON'T WANT TO DIE IN IT, NEITHER I WANT TO HURT SOMEONE ELSE DUE TO THIS SO CALLED SOFTWARE GLITCH

NHTSA ODI #11012288

20,000 miles · Feb 2, 2017
Electrical SystemElectronic Stability Control (esc)Vehicle Speed ControlCrashInjury

PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNC…

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PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOING.THIS HAD HAPPENED ABOUT 10 TIME, AND I BOUGHT THE VEHICLE NEW. MERCEDES AWARE, YET THEY WOULD NOT DO ANYTHING BECAUSE THEY SAID IF THE ENGINE LIGHT IS NOT ON WE CANT DIAGNOSE IT. *TR

NHTSA ODI #10948978

39,000 miles · Jan 6, 2017
Vehicle Speed Control

WITH DISTRONIC CRUISE CONTROL ON AT HIGHWAY SPEEDS WHEN PASSING A LARGE TRUCK THE DISTRONIC CRUISE CONTROL TAKES OVER AND APPLIES BRAKES HARD ALMOST CAUSING AND ACCIDENT. WE HAVE HAD IT IN A NUMEROUS OF TIME BUT HAS NOT BEEN FIXED. THE CAR IS NOT SAFE THIS HAS HAPPEN A NUMBER OF TIMES. WE HAVE FILED A COMPLAINT WITH MERCEDES BUT…

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WITH DISTRONIC CRUISE CONTROL ON AT HIGHWAY SPEEDS WHEN PASSING A LARGE TRUCK THE DISTRONIC CRUISE CONTROL TAKES OVER AND APPLIES BRAKES HARD ALMOST CAUSING AND ACCIDENT. WE HAVE HAD IT IN A NUMEROUS OF TIME BUT HAS NOT BEEN FIXED. THE CAR IS NOT SAFE THIS HAS HAPPEN A NUMBER OF TIMES. WE HAVE FILED A COMPLAINT WITH MERCEDES BUT HAS DENIED TO A BUY BACK. WANT IT ON RECORD THAT THE SYSTEM IS FAULTY AND IS NOT SAFE. I HAVE ATTACHED PICTURES OF THE WARNING THAT SHOWS ON THE DASH.

NHTSA ODI #10940109

21,700 miles · Sep 2, 2016
Electrical SystemEngineVehicle Speed Control

VEHICLE BECAME INOPERATIVE WHILE DRIVING ON A HIGHWAY. HAPPENED TWICE TODAY ON SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. VEHICLE DECELERATED QUICKLY AND LOST SPEED, I WAS LUCKY TO AVOID COLLISIONS. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER SWI…

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VEHICLE BECAME INOPERATIVE WHILE DRIVING ON A HIGHWAY. HAPPENED TWICE TODAY ON SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. VEHICLE DECELERATED QUICKLY AND LOST SPEED, I WAS LUCKY TO AVOID COLLISIONS. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER SWITCHING THE IGNITION OFF AND ON AGAIN, THE PROBLEM TEMPORARY DISAPPEARED, BUT THEN HAPPENED AGAIN. THE VEHICLE IS DULY SERVICED AND IS STILL ON WARRANTY, THERE WAS NO ACCIDENTS OR MECHANICAL FAULTS PRIOR TO DATE. SCARY AND VERY DANGEROUS. COULD HAVE EASILY INJURED MYSELF OR SOMEONE ELSE WHO WOULD HAVE HIT THE VEHICLE WHICH SUDDENLY BECOMES INOPERATIVE.

NHTSA ODI #10903372

Official recalls

6

23V854000 · Structure:body:roof And Pillars

Dec 15, 2023

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence & remedy

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

21V197000 · Structure:body:roof And Pillars

Mar 19, 2021

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence & remedy

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

19V787000 · Communication

Nov 1, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence & remedy

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

17V627000 · Air Bags:frontal

Oct 6, 2017

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence & remedy

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

16V901000 · Service Brakes, Hydraulic:power Assist:vacuum:hoses, Lines/piping, And Fittings

Dec 14, 2016

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA250 vehicles manufactured December 14, 2012, to April 24, 2013 equipped with gasoline engines. The affected vehicles have a fitting that connects the vacuum line to the brake booster which may break causing increased forced to be needed to apply the brakes.

Consequence & remedy

Consequence: If the vehicles unexpectedly need increased pressure on the brake pedal to apply the brakes, there would be an increased risk of a crash.

Remedy: MBUSA will notify owners, and dealers will replace the connector end fitting at the brake booster, free of charge. The recall began July 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

15V426000 · Air Bags:sensor:occupant Classification; Electrical System: Instrument Cluster/panel; Electrical System:wiring:fuses And Circuit Breakers; Visibility/wiper

Jul 6, 2015

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence & remedy

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Additional source detail variants (4)

Air Bags:sensor:occupant Classification

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Visibility/wiper

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Electrical System: Instrument Cluster/panel

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Electrical System:wiring:fuses And Circuit Breakers

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE21001 · Front Roof Panel Detachment

Opened Jan 8, 2021 · Closed Oct 14, 2021

Status: closed (inferred from source dates) · Structure:body:roof And Pillars

On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhesive, site preparation, and installation of a replacement panel with new adhesive.The consumer complaints that prompted the opening of PE21-001 all described detachments of front roof panels that had been replaced after the vehicle was put into service.Mercedes' internal investigation identified a broader scope of affected vehicles (2014-2020 CLA, GLA, C, S, GLC, and GLE class) and found the following potential service procedure- related causes of front roof panel detachments:- Improper surface pretreatments such as the use of the wrong primer or cleaner or scoring of the surface; or - Use of the incorrect adhesive.These conditions lead to a front roof panel bond that, even if sound at the time of repair, cannot maintain its strength over time and environmental exposure.Mercedes updated its service and parts ordering systems to reinforce the proper use of specified kits and procedures via webinars, shop foreman meetings, and explicit reference to the risks incurred by diverging from the repair procedures. Mercedes is also furnishing parts ordering assistance, and will hold dealerships accountable for improper repairs.ODI's analysis of the ten complaints it has received from the public (VOQ's) and MBUSA's complaint data submitted in response to the information request letter for PE21-001 identified a total of 57 non-duplicative reports alleging incidents in which the front roof panel detached from the vehicle while in motion. Included within the 57 reports are incidents where consumers state the panel detached ...and flew off into traffic.On March 19, 2021, Mercedes notified NHTSA that it would recall subject vehicles with front roof panels known to have been replaced after the original sale of the vehicle. In total, the recall (designated as Recall 21V197) covers 15,099 vehicles that were ever registered in the United States. Based on Recall 21V197 and the remedy implemented by Mercedes, further investigation does not appear to be warranted at this time.Accordingly, this investigation is closed.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers: 11376425, 11352686, 11351629, 11349158, 11341541, 11337594, 11324100, 11311591, 11222127, 11404183