NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
46 reportsClear category filter92,000 miles · Oct 31, 2018
Engine
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE LIGHT SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CAMSHAFT ADJUSTING GEAR WAS FAULTY AND NEEDED TO BE …
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TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE LIGHT SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CAMSHAFT ADJUSTING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
NHTSA ODI #11144288
Mileage unknown · Oct 5, 2018
Electronic Stability Control (esc)Engine
I WAS EXPERIENCING AN ENGINE STALL WHEN STARTING MY VEHICLE AND A RATTLING LIKE NOISE COMING FROM THE ENGINE AS WELL IN EARLY JANUARY 2018. MY ENGINE LIGHT SENSOR CAME ON ABOUT 2 DAYS LATER. I TOOK MY CAR TO MB LONG BEACH AND WAS ADVISED THAT I NEEDED TO HAVE THE CAMSHAFT ADJUSTED WHICH WOULD COST ME APPROXIMATELY $4K+. IT WAS F…
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I WAS EXPERIENCING AN ENGINE STALL WHEN STARTING MY VEHICLE AND A RATTLING LIKE NOISE COMING FROM THE ENGINE AS WELL IN EARLY JANUARY 2018. MY ENGINE LIGHT SENSOR CAME ON ABOUT 2 DAYS LATER. I TOOK MY CAR TO MB LONG BEACH AND WAS ADVISED THAT I NEEDED TO HAVE THE CAMSHAFT ADJUSTED WHICH WOULD COST ME APPROXIMATELY $4K+. IT WAS FURTHER EXPLAINED THAT THIS ISSUE WAS DUE TO A CRACK IN THE SHAFT AND THE OIL IS NOT BEING PROPERLY DISPERSED. AFTER FURTHER INVESTIGATION ON MY OWN BEHALF, THIS IS AN ENGINE MANUFACTURER DEFECT AND THERE ARE SEVERAL CONSUMER COMPLAINTS REGARDING THIS SAME ISSUE. AFTER CALLING MB USA SEVERAL TIMES, I FINALLY RECEIVED A CALL BACK STATING, I COULD RECEIVE A "1-TIME, 10% OFF THE TOTAL COST OF THE REPAIR. IF THIS WAS A CONSUMER RELATED VEHICLE REPAIR NEGLIGENCE THEN THE CONSUMER COVERING THE EXPENSE WOULD BE THE RIGHT THING TO DO, BUT WHEN THIS IS A DEFECT FROM THE MANUFACTURER AND MB IS AWARE OF IT THEN THIS EXPENSE SHOULD BE ONE THAT SHOULD COVER.
NHTSA ODI #11133535
85,000 miles · Sep 22, 2018
Engine
85000 MILES, REGULAR OIL CHANGES AND MAINTENANCE, DID NOT DRIVE FOR 8 MONTHS, AFTER 1 MONTH OF DRIVING, ENGINE WOULD NOT START AT TIMES AND SOUNDED STRANGE WHEN CRANKING ENGINE WOULD EVENTUALLY START AND RUN O.K., TOOK VEHICLE TO DEALERSHIP AFTER 2ND OCCURENCE, ACCELERATION HAS ALWAYS LAGGED SINCE PURCHASED-TURBO LAG ??? DEALE…
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85000 MILES, REGULAR OIL CHANGES AND MAINTENANCE, DID NOT DRIVE FOR 8 MONTHS, AFTER 1 MONTH OF DRIVING, ENGINE WOULD NOT START AT TIMES AND SOUNDED STRANGE WHEN CRANKING ENGINE WOULD EVENTUALLY START AND RUN O.K., TOOK VEHICLE TO DEALERSHIP AFTER 2ND OCCURENCE, ACCELERATION HAS ALWAYS LAGGED SINCE PURCHASED-TURBO LAG ??? DEALERSHIP SAID PROBLEM WAS INTERNAL WITH CAM TENSIONER POSSIBLY
NHTSA ODI #11130800
50,200 miles · May 22, 2018
EngineFire
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ C250. WHILE DRIVING 30 MPH, A FOUL ODOR ENTERED THE CABIN OF THE VEHICLE AND SMOKE WAS SEEN. THE CONTACT EXITED THE VEHICLE AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUFFERED SMOKE INHALATION THAT REQUIRED MEDICAL A…
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TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ C250. WHILE DRIVING 30 MPH, A FOUL ODOR ENTERED THE CABIN OF THE VEHICLE AND SMOKE WAS SEEN. THE CONTACT EXITED THE VEHICLE AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUFFERED SMOKE INHALATION THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN MERCEDES-BENZ DEALER IN PALM BEACH, FLORIDA AND DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,200.
NHTSA ODI #11097243
47,000 miles · May 1, 2018
Engine
MY CAR HAS 47K MILEAGE AND THE CHECK ENGINE LIGHT WAS ON A FEW WEEKS AGO. THE ERROR CODE WAS P0340 CAMSHAFT POSITION SENSOR CIRCUIT MALFUNCTION. THE MERCEDES BENZ DEALER TECHNICIANS CHECKED THE CHECK AND FOUND THAT THE ISSUE WAS CAUSED BY TIMING CHAIN AND THEY HAD TO REPLACE IT. I DID RESEARCH ONLINE AND FOUND LOTS OF MB C250 20…
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MY CAR HAS 47K MILEAGE AND THE CHECK ENGINE LIGHT WAS ON A FEW WEEKS AGO. THE ERROR CODE WAS P0340 CAMSHAFT POSITION SENSOR CIRCUIT MALFUNCTION. THE MERCEDES BENZ DEALER TECHNICIANS CHECKED THE CHECK AND FOUND THAT THE ISSUE WAS CAUSED BY TIMING CHAIN AND THEY HAD TO REPLACE IT. I DID RESEARCH ONLINE AND FOUND LOTS OF MB C250 2012 AND 2013 CARS WITH SIMILAR MILEAGE (40K TO 60K) HAD EXACT SAME ISSUE AS MINE. IT CAN CAUSE CRANKY START, FAILURE TO ACCELERATE WHILE DRIVING AND LOSING POWER. IT CAN BE EXTREMELY DANGEROUS WHEN CAR WITH THIS ISSUE ON THE ROAD, ESPECIALLY ON HIGHWAYS.
NHTSA ODI #11091230
79,000 miles · Mar 8, 2018
EngineFuel/propulsion SystemPower Train
I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE …
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I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS.
NHTSA ODI #11076899
5 miles · Nov 14, 2017
Electrical SystemEngineUnknown Or OtherFire
MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END
NHTSA ODI #11046069
62,000 miles · Feb 2, 2017
Engine
MERCEDES RELEASED A BULLETIN TO THEIR DEALERSHIPS THAT STATED THE RADIATOR HAS A COMPONENT THAT BURSTS AND CAUSES THE HEATER, AND ALL MOST ENGINE PARTS TO CLOG. THE ISSUE WAS TOLD TO ME TO BE "RARE". THE REASON THAT IT IS NOT CONSIDERED A RECALL BECAUSE IT HAS NOT HAPPENED ENOUGH. SEE ATTACHED REPORTS FROM WHEN I TOOK MY CAR FOR…
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MERCEDES RELEASED A BULLETIN TO THEIR DEALERSHIPS THAT STATED THE RADIATOR HAS A COMPONENT THAT BURSTS AND CAUSES THE HEATER, AND ALL MOST ENGINE PARTS TO CLOG. THE ISSUE WAS TOLD TO ME TO BE "RARE". THE REASON THAT IT IS NOT CONSIDERED A RECALL BECAUSE IT HAS NOT HAPPENED ENOUGH. SEE ATTACHED REPORTS FROM WHEN I TOOK MY CAR FOR A BASIC A SERVICE N 1.16.17 AND LESS THAN TWO WEEKS LATER MY HEAT STOPPED WORKING, I TOOK MY CAR BACK TO MERCEDES IN DOING SO, THE ADVISOR STATED THAT THE RADIATOR HAS THE ISSUES THAT ARE KNOWN BY MERCEDES. I WAS TOLD BY THE ADVISOR THAT DURING MY A SERVICE THAT THE FLUIDS WERE NOT CHECKED. I DON'T UNDERSTAND BECAUSE ON THE REPORT IT HAS THAT IT WAS CHECKED. WHY ARE WE AS CONSUMERS BEING RIPPED OFF BY THESE LARGE DEALERSHIPS AND THEIR LEGAL PRICE GAUGING I WAS QUOTED A PRICE FOR 3K, WHICH IS UNREALISTIC WHEN I JUST PURCHASED MY CAR LESS THAN 5 MONTHS AGO. IN ADDITION PRIOR TO ME PURCHASING MY CAR I TOOK IT TO THE DEALERSHIP TO HAVE A PRE PURCHASE INSPECTION DONE, AND WAS TOLD THAT THE CAR WAS IMMACULATE CONDITION. THIS IS A DISGRACE AND IM EXTREMELY IRRITATED WITH THIS ISSUE, PLEASE HELP ME.
NHTSA ODI #10949005
49,404 miles · Nov 7, 2016
Electronic Stability Control (esc)EngineVehicle Speed Control
INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE …
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INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE TO DUPLICATE ISSUE. VEHICLE AGAIN DUPLICATED THE SAME PROBLEM, I MADE A LEFT TURN, ATTEMPTED TO ACCELERATE ON A CITY STREET AND IT BEGAN SHOWING THE "INOPERABLE MODE" AND CHECK ENGINE LIGHT AGAIN. A MONTH LATER, THE ENGINE WAS MAKING A LOUD NOISE LIKE ROCKS IN A DRYER. PULLED OVER IMMEDIATELY AWAY FROM TRAFFIC. I CONTACTED THE DEALER, THEY SAID TO "DRIVE IT IN". ON THE WAY, THE CAR BROKE DOWN. CALLED MERCEDES CUSTOMER CARE, THEY SENT A TOW TRUCK. CAR IS UNDER WARRANTY UNTIL 50K, AND IS AT 49404. WHILE MY 2013 C250 IS IN THE SHOP, THEY ISSUED ME A 2016 C300 WITH LESS THAN 550 MILES ON IT. AFTER DRIVING FOR ONLY 5 DAYS, IT ALSO HAS THE CHECK ENGINE LIGHT AND SAYS "COLLISION PREVENTION ASSIST PLUS INOPERATIVE". I NOTIFIED THE SERVICE ADVISOR AND HE WILL NOT RETURN MY MESSAGES TO HAVE ANOTHER VEHICLE ISSUED. THIS IS CLEARLY A MANUFACTURE DEFECT THAT MERCEDES IS BLATANTLY IGNORING. THIS IS STRESSFUL AND HEARTBREAKING THAT I HAVE OWNED THE VEHICLE 6 MONTHS, WITH A MOUNTAIN OF "MANUFACTURER WARRANTY" ISSUES, THEY ARE ASKING ME TO PAY THE $2500 IF IT IS DEEMED "NOT WARRANTABLE". SO I AM SUPPOSED TO TRUST MERCEDES TO BE HONEST AT THIS POINT? THE ONLY CONTACT I HAVE RECEIVED SINCE IS THAT THEY WILL BE CHARGING ME $2595.00 IN LABOR TO DISASSEMBLE MY ENGINE SO THAT THEY HAVE A "CONCRETE ANSWER" AS TO IF MY VEHICLE WILL BE WARRANTIED. IT IS UNDER WARRANTY AND ALL SERVICES HAVE BEEN DONE AS MERCEDES ADVISES. FOR MERCEDES TO NOT WARRANTY IT WOULD BE A DIRECT VIOLATION OF THE MANUFACTURER WARRANTY AND FURTHER PROVE THEIR NEGLIGENCE.
NHTSA ODI #10924889
70,000 miles · Oct 19, 2015
EnginePower Train
WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW…
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WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH THE VEHICLE. THE CAR IS VERY DANGEROUS TO DRIVE. THIS HAS HAPPENED TO ME NO LESS THAN 20 TIMES IN 2 YEARS OF OWNING THE VEHICLE. MY SON HAS BEEN IN THE CAR WITH ME SEVERAL TIMES WHEN THIS HAS HAPPENED AND IT IS A SAFETY HAZARD TO BE AT HIGHWAY SPEEDS AND THE CAR CAN NO LONGER ACCELERATE AND STARTS TO DECELERATE. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE (NAMELY ME) DIES BECAUSE OF THIS KNOWN ISSUE. THEY HAVE KNOWN ABOUT THIS WITH AN INTERNAL DOCUMENT SINCE OCTOBER 2012 YET THEY CONTINUE TO IGNORE THE PROBLEM.
NHTSA ODI #10783266
Official recalls
7Aug 13, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Consequence & remedy
Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.
Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Nov 1, 2019
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence & remedy
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Jan 9, 2019
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Jan 10, 2018
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Oct 6, 2017
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence & remedy
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Apr 12, 2017
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
Consequence & remedy
Consequence: A loss of steering can increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Mar 14, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence & remedy
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Additional source detail variants (2)
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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