NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
162 reportsClear category filterMileage unknown · Mar 30, 2018
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE VIN LOOK UP INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT …
Read full complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE VIN LOOK UP INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11082191
Mileage unknown · Mar 23, 2018
Air Bags
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MO…
Read full complaint
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (MERCEDES-BENZ OF COLUMBUS, 7470 VETERANS PKWY, COLUMBUS, GA 31909) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11081041
44,065 miles · Mar 19, 2018
Air Bags
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONA…
Read full complaint
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BAKER MERCEDES-BENZ, 1511 SAVANNAH HWY, CHARLESTON, SC 29407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,065. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11080201
102,000 miles · Mar 16, 2018
Air BagsSteering
I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS…
Read full complaint
I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?
NHTSA ODI #11079827
Mileage unknown · Mar 8, 2018
Air Bags
I RECEIVED A RECALL NOTICE FROM MERCEDES ABOUT THE TAKATA AIRBAGS. WHEN I CALLED THE COMPANY TO SEE WHEN REPLACEMENTS WILL BE AVAILABLE THEY STATED THEY DID NOT KNOW SO I CALLED THE AUTO SAFETY HOTLINE. THEY TOLD ME NOT FOR A YEAR DUE TO MY MODEL IS 2013. I THEN CALLED MERCEDES BACK AND SAID THAT IS NOT A REASONABLE AMOUNT OF TI…
Read full complaint
I RECEIVED A RECALL NOTICE FROM MERCEDES ABOUT THE TAKATA AIRBAGS. WHEN I CALLED THE COMPANY TO SEE WHEN REPLACEMENTS WILL BE AVAILABLE THEY STATED THEY DID NOT KNOW SO I CALLED THE AUTO SAFETY HOTLINE. THEY TOLD ME NOT FOR A YEAR DUE TO MY MODEL IS 2013. I THEN CALLED MERCEDES BACK AND SAID THAT IS NOT A REASONABLE AMOUNT OF TIME AND WOULD LIKE A LOANER VEHICLE UNTIL MINE IS FIXED AND SAFE. MERCEDES STATED THEY ARE NOT GIVING LOANER VEHICLES AND ENCOURAGED ME TO KEEP DRIVING THIS VEHICLE SINCE THEY HAVE NOT HAVE ANY DEATHS. THIS IS NOT ACCEPTABLE TO ME AND I WOULD LIKE A LOANER OR REPLACEMENT VEHICLE. I DID SOME RESEARCH AND THERE ARE REPORTED ACCIDENTS WITH THEIR VEHICLES HAVING AIRBAG ISSUES AND INJURIES HAVE BEEN REPORTED. NOT HAVING ANY REPORTED DEATHS DOES NOT MAKE MY CAR SAFE, SINCE WHEN DOES SOMEONE HAVE TO DIE IN ORDER FOR A COMP[ANY TO ACKNOWLEDGE AND PROVIDE THEIR CUSTOMERS WITH A LOANER OR SAFE VEHICLE REPLACEMENT.
NHTSA ODI #11076916
Mileage unknown · Mar 8, 2018
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). A DEALER WAS NOT CONTACTED TO INQUIRE ABOUT PART AVAILABILITY. THE CONTACT SPOKE WITH THE MANUFACTURER OVER THE PHONE AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UN…
Read full complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). A DEALER WAS NOT CONTACTED TO INQUIRE ABOUT PART AVAILABILITY. THE CONTACT SPOKE WITH THE MANUFACTURER OVER THE PHONE AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2019 AND THERE WAS 'NOTHING TO WORRY ABOUT'. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
NHTSA ODI #11076843
Mileage unknown · Mar 7, 2018
Air Bags
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS IN SAINT PETERSBURG, FLORIDA WAS MADE AWA…
Read full complaint
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS IN SAINT PETERSBURG, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11076691
Mileage unknown · Mar 7, 2018
Air Bags
RECEVIED A LETTER FORM MERCEDES BENZ REGARDING PASSENGER SIDE AIRBAG IN MY VEHICLE.(2013 BENEZ). I WILL BE CONTACTED FOR A NEW BAG.
NHTSA ODI #11076662
Mileage unknown · Mar 6, 2018
Air Bags
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FOR…
Read full complaint
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL 34982, (772) 617-0819) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
NHTSA ODI #11076430
Mileage unknown · Mar 5, 2018
Air BagsSteering
TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL I…
Read full complaint
TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL IS ALSO DANGEROUS YET NO ETA ON REPAIRS. I AM SINGLE PARENT WITH COLLEGE STUDENT AS WELL AS HANDICAP MOTHER IN HER 80S ... I NEED THIS FIXED NOW.....JUST TO BE TOLD I WILL BE CONTACTED WHEN THERE IS A REPAIR IS NOT AN ANSWER. I AM TERRIFIED TO DRIVE THE CAR AND HAVE NO OPTIONS ON THIS. PLEASE HELP PUT MY CAR IN PRIORITY LINE FOR REPAIR OR ELSE I SHOULD HAVE LKQ LOANER UNTIL IT IS REPAIRED. MY CAR SUFFERED FLOOD DAMAGE AT 4 MONTHS OF AGE IN 2014 AND I AM VERY CONCERNED PARTS WERE COMPROMISED THAT COULD AFFECT THIS EVEN MORE! (THE CAR WAS PURCHASED IN SOUTH FLORIDA AND WE MOVED TO GA 2015 THUS HIGH HUMIDITY EXPOSURE)
NHTSA ODI #11076219
Official recalls
7Aug 13, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Consequence & remedy
Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.
Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Nov 1, 2019
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence & remedy
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Jan 9, 2019
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Jan 10, 2018
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Oct 6, 2017
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence & remedy
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Apr 12, 2017
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
Consequence & remedy
Consequence: A loss of steering can increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Mar 14, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence & remedy
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Additional source detail variants (2)
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration