NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
272 reportsMileage unknown · Jan 8, 2018
Air Bags
I JUST SPOKE TO FAITH FROM MERCEDES-BENZ USA TO CONFRONT IS MY CAR SAFE TO DRIVE WITH MY 15 YR OLD CHILD ON PASSENGER SIT, THEY TOLD ME THE RE CALL WAS A PRECAUTION ONLY, I TOLD THEM I'M AWARE FOR SAFETY OF MY CHILD AND ME WHILE DRIVING MY CAR AND TO FIX IT IN ON DEC 2018 AND I DON'T FEEL MY CHILD SAFE AT ALL AFTER I RECEIVE TH…
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I JUST SPOKE TO FAITH FROM MERCEDES-BENZ USA TO CONFRONT IS MY CAR SAFE TO DRIVE WITH MY 15 YR OLD CHILD ON PASSENGER SIT, THEY TOLD ME THE RE CALL WAS A PRECAUTION ONLY, I TOLD THEM I'M AWARE FOR SAFETY OF MY CHILD AND ME WHILE DRIVING MY CAR AND TO FIX IT IN ON DEC 2018 AND I DON'T FEEL MY CHILD SAFE AT ALL AFTER I RECEIVE THE NOTICE OF THE AIR BAG RECALL ON PASSENGER THE MERCEDES TOLD ME THEY LET ME ALLOW TO STOP DRIVE MY CAR IF THEY RECEIVE A NOTICE FROM NHTSA ALLOW TO STOP DRIVING MY CAR PLEASE HELP ME UP TO FIND A WAY IF IT'S MY CAR IS SAFE TO DRIVE WITH MY SON ON PASSENGER SIT.. THANK YOU!
NHTSA ODI #11061277
Mileage unknown · Jan 5, 2018
Air Bags
TAKATA INFLATORS - I RECEIVED A LETTER FROM MERCEDES BENZ STATING WHAT'S WRONG WITH THE AIRBAGS, ALL THE DANGERS (INCLUDING DEATH) AND THAT I'M IN GROUP PRIORITY 7. I'M BEING INFORMED THAT THE PART WILL NOT BE AVAILABLE UNTIL 12/18 (THIS BEING 01/18). IN THE MEANTIME I NEED TO DRIVE A CAR THAT COULD POTENTIALLY KILL ME OR A PAS…
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TAKATA INFLATORS - I RECEIVED A LETTER FROM MERCEDES BENZ STATING WHAT'S WRONG WITH THE AIRBAGS, ALL THE DANGERS (INCLUDING DEATH) AND THAT I'M IN GROUP PRIORITY 7. I'M BEING INFORMED THAT THE PART WILL NOT BE AVAILABLE UNTIL 12/18 (THIS BEING 01/18). IN THE MEANTIME I NEED TO DRIVE A CAR THAT COULD POTENTIALLY KILL ME OR A PASSENGER. HOW IS THIS OK? I EXPECT A PART NOW, NOT IN 11 MONTHS.
NHTSA ODI #11060652
45,000 miles · Jan 3, 2018
Air Bags
RECALL HAS BEEN ONE YEAR AND MANUFACTURER STILL HAS NO REMEDY. IF THE AIRBAG IS DEPLOYED THIS DEFECT "COULD RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE PASSENGERS CAUSING SERIOUS INJURY OR DEATH".
NHTSA ODI #11058170
Mileage unknown · Jan 2, 2018
Air Bags
TAKATA RECALL JAN.2017 MERCEDES WAS AWARE OF PROBLEM WITH THE AIRBAGS. NOW PARTS ARE NOT AVAILABLE UNTIL DEC.31.2018. THIS IS A SAFETY ITEM WHICH COULD POSSIBLE CAUSE INJURY OR DEATH AND SHOULD BE CORRECTED WITHOUT FURTHER NOTICE. ONE SHOULD NOT BE EXPECTED TO DRIVE AN UNSAFE CAR FOR OVER TWO YEARS.
NHTSA ODI #11058107
Mileage unknown · Jan 2, 2018
Air Bags
TAKATA AIRBAG FRONT PASSENGER POSITION. WHILE THIS SAFETY RECALL HAS A VERY LOW PRIORITY,AND WHATS T HE ACTION BY OWNER FOR SAFETY OF PASSENGERS?
NHTSA ODI #11058023
Mileage unknown · Jan 1, 2018
Air Bags
IT HAS BEEN OVER 11 MONTHS SINCE NOTIFIED OF THE RECALL AND THE FIX IS STILL NOT AVAILABLE
NHTSA ODI #11057859
48,304 miles · Dec 27, 2017
Engine
WHEN STARTING UP THE VEHICLE MAKE A TERRIBLE NOISE THAT LAST FOR 3-4 SECONDS BEFORE IT GOES AWAY. THE VEHICLE WAS VERIFIED BY A MERCEDES TECHNICIAN AND THE DIAGNOSTICS CAME BACK STATING AN ISSUE WITH THE "CAMSHAFT ADJUSTERS (INTERNAL FAULT)". I WAS TOLD THIS CONDITION WILL GET WORSE AND FINALLY ENGINE WILL STALL AND MAJOR DAMAG…
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WHEN STARTING UP THE VEHICLE MAKE A TERRIBLE NOISE THAT LAST FOR 3-4 SECONDS BEFORE IT GOES AWAY. THE VEHICLE WAS VERIFIED BY A MERCEDES TECHNICIAN AND THE DIAGNOSTICS CAME BACK STATING AN ISSUE WITH THE "CAMSHAFT ADJUSTERS (INTERNAL FAULT)". I WAS TOLD THIS CONDITION WILL GET WORSE AND FINALLY ENGINE WILL STALL AND MAJOR DAMAGES WILL HAPPEN. WORST SCENARIO COULD PRODUCE BENT VALVES AND WILL REQUIRE A MAJOR ENGINE OVERHAUL WITH JUST 48,304 MILES ON IT. APPARENTLY, C250S ARE HAVING THIS ISSUE AND CUSTOMER ARE PAYING THE CONSEQUENCES FOR A DEFECTIVE PRODUCT. BY THE WAY, ENGINE HAS BEEN PERFECTLY MAINTAINED WITH MOBIL 1 (OW-40) AND ORIGINAL FILTER EVERY 5,000 MILES INSTEAD OF THE 10,000 MILES INTERVAL RECOMMENDED BY THE MANUFACTURER. THIS CONDITION COULD LEAD TO A MAJOR FAILURE WHILE DRIVING THE VEHICLE THAT COULD END UP INTO AN ACCIDENT.
NHTSA ODI #11056762
Mileage unknown · Dec 18, 2017
Air Bags
TAKATA RECALL. MERCEDES-BENZ IS IN CLEAR VIOLATION OF 49 U.S.C. CHAPTER 301 IN THAT THEY HAVE FAILED TO CORRECT WHAT IS DESRIBED AS A PASSENGER-SIDE AIRBAG INFLATOR THAT COULD RUPTURE DEPLOYING METAL FRAGMENTS THAT COULD KILL OR SERIOUSLY INJURY THIS CAR'S OCCUPANTS.
NHTSA ODI #11055349
Mileage unknown · Dec 14, 2017
Air Bags
I CALL MERCEDES BENZ IN REGARDS TO THE RECALL AND THEY SAY THAT THEY DO NOT HAVE THE TOOLS AVAILABLE YET. I AM CONCERN ABOUT IT BECAUSE I AM IN THE MILITARY AND I AM TRYING TO SHIP MY CAR TO PUERTO RICO BUT I NEED A LETTER SAYING WHY THE RECALL CAN NOT BE DONE YET.
NHTSA ODI #11054799
Mileage unknown · Dec 13, 2017
Air Bags
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHLAKE (10725 NORTHLAKE A…
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TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, (704) 321-4833) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11054525
Official recalls
5Aug 13, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Consequence & remedy
Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.
Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
May 22, 2020
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012 C250, C250 Coupe, C300, C350, C350 Coupe, C63 AMG, and C63 AMG Coupe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. An incorrect replacement front passenger air bag may have been installed.
Consequence & remedy
Consequence: An incorrect passenger air bag may not provide adequate protection, increasing the risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060011.
Jan 9, 2019
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Oct 6, 2017
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence & remedy
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Jan 10, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2012 C300 4Matic, C250, C250 Coupe, C350, C350 Coupe 4Matic, C350 Coupe, C63 AMG, C63 AMG Coupe, E350 Coupe 4Matic, E350 Cabrio, E350 Coupe, E550 Cabrio, E550 Coupe, GLK350 4Matic, GLK350, SLS AMG Cabrio, and SLS AMG Coupe vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above MBUSA is recalling certain 2009 C300 4Matic, C300, C350 and C63 AMG vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above MBUSA is recalling certain 2008 C300 4Matic, C300, and C350 vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the front passenger air bag modules, free of charge. Owners were sent an interim notification in March 2017. Second notices started going out in October 2018 and continue to be mailed as parts become available. Owners may contact MBUSA customer service at 1-877-496-3691
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗