2022 MERCEDES-BENZ C 300

The contact owns a 2022 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Numbers: 23V445000 (Fuel System, Gasoline) and 23V462000 (Electrical System) however, the part to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that on several occasions, the vehicle failed to start. The contact stated that she had to wait for an undisclosed amount of time to restart the vehicle. An unknown warning light was illuminated. The contact then stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact was unable to restart the vehicle. The contact stated that she felt unsafe driving the vehicle and was concerned for her safety. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

- What component or system failed or malfunctioned, and is it available for inspection upon request? NHTSA Recall ID: 23V445, Fuel Pump Delivery Module How was your safety or the safety of others put at risk? Vehicle at risk to lose drive power, increasing the chance of crashing while operating. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Mercedes dealership states they will not repair recalls on the weekends only M-F. I work at the hospital M-F 0800-1700. The dealership will not make any accommodations in assisting me with my schedule to get car fixed. They refuse to let me make apt on Sat/Sundays and they will not have car towed to and from Mercedes dealership to my work. They have suggested for me to leave work around 1400 to drop car off and pick up a loaner for repairs M-F. This is not feasible.

The contact owns a 2022 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I recently received a notification from Mercedes-Benz concerning a safety defect in my vehicle, and to be honest, it's really concerning. The issue is with the fuel pump impeller in certain models, including mine. If this part malfunctions, it can cause the vehicle to suddenly lose power, potentially leading to accidents. Imagine driving on a highway and suddenly losing all drive power! The scariest part is that there's no immediate solution. They've informed me that the remedy isn't available yet and that they will contact me when it is. This has left me feeling unsafe every time I turn on the ignition. I'm sharing this because we might all be using our cars for trips or outings, and I believe it's crucial for everyone to be aware of the situation. I don't feel safe driving this care very time risking my life, and more over paying for damaged car Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's daughter owns a 2022 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A recall was issued for the fuel pump, creating a major safety issue and increased risk of collision, which still no available remedy. The manufacturer has failed to provide a resolution in a timely manner, especially for such a vital competent wearing down every day. Furthermore, the manufacturer has offered not other alternatives such as loaned vehicle or compensation for the risk of sudden motor failure.

Throughout the year, the car had many issues, the blind spot sensors and glass sensors didn't work, and it constantly showed that the stop/start system wasn't working. Twice, the car turned off by itself at a stoplight. Since everything is controlled through the car's large monitor, including the navigation, air conditioning, and all other functions, the monitor frequently shut off and it was necessary to turn it off and on again, or wait until the next day for it to work again. The scariest incident happened during a heavy rainstorm. I was driving on the road surrounded by other cars when my car suddenly stopped abruptly and began to park itself in the middle of the road. All sensors failed! The cameras were going in and out without stopping, all sensors were beeping loudly and flashing, the check engine light came on, and the blind spot sensors wouldn't turn off. I couldn't do anything with the car or control it. I turned the car off and on four times just to get it off the road. When I called Mercedes, they didn't think it was a serious problem and made me an appointment for a month later. I brought the car in, but they didn't give me any timelines or updates on what was happening with my car. I called them for five days, but they didn't even look at it. Please help me resolve the issue with my car and the dealership!

Upon starting my vehicle today the center screen did not power on. The vehicle displayed several messages indicating various safety features were unavailable, including blind spot assist, lane keeping assist, parking assist, etc. Additionally, the exterior cameras (e.g., reverse camera) were inoperable as well. Since the center screen controls the sound system and climate control system, those systems were also unavailable. I restarted the car several times but the screen remained off. I purchased this car in August 2022 and have driven it approx. 3,600 miles - this is the second time this issue has occurred. The first time happened in Sept 2022 and it resolved by itself the following day. However, I believe this problem presents a safety concern since most, if not all, of the vehicle's various safety systems are disabled when it occurs.

The contact owns a 2022 Mercedes-Benz C300. The contact stated that while driving approximately 40 MPH, the active brake assists erroneously activated, causing the vehicle to abruptly stop in the middle of the road, nearly causing a rear end collision by another vehicle. During the failure there were no vehicles or objects present in front of the vehicle to cause the active braking system to be activated. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 4,500.

The contact owns a 2022 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 22V678000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The local dealer was notified of the recall notice and denied that there was a recall affiliated with the VIN. The manufacturer was notified of the issue, but no further assistance was provided. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,000. VIN tool confirms parts not available.