I STOPPED FOR A RED LIGHT, I SAW A POP UP ON THE DASHBOARD THAT READ 'BRAKE ASSIST DISENGAGED'. AT THAT POINT THE CAR SHUT ITSELF OFF. I TRIED TO RESTART WITH NO SUCCESS, IT WOULDN'T EVEN TRY TO TURN OVER. AFTER SITTING IN TRAFFIC FOR ABOUT THREE MINUTES UNABLE TO RESTART THE CAR, I JUST KEPT HITTING THE START / STOP BUTTON AND …
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I STOPPED FOR A RED LIGHT, I SAW A POP UP ON THE DASHBOARD THAT READ 'BRAKE ASSIST DISENGAGED'. AT THAT POINT THE CAR SHUT ITSELF OFF. I TRIED TO RESTART WITH NO SUCCESS, IT WOULDN'T EVEN TRY TO TURN OVER. AFTER SITTING IN TRAFFIC FOR ABOUT THREE MINUTES UNABLE TO RESTART THE CAR, I JUST KEPT HITTING THE START / STOP BUTTON AND IT FINALLY TURNED OVER AND STARTED. I REPORTED THIS INCIDENT TO THE DEALERSHIP AND WAS TOLD THEY WOULD WORK ON THE CAR IF IT HAPPENED AGAIN! IF IT HAPPENS AGAIN IT COULD RESULT IN A MUCH WORSE OUTCOME. I WAS DEAD IN TOWN TRAFFIC, HEADING STRAIGHT THRU A RED LIGHT AFTER A COMPLETE STOP.
NHTSA ODI #11282125
21,000 miles · Oct 1, 2018
Service Brakes
I WAS JUST DRIVING HOME ON A CITY STREET (9/20/18) AT ABOUT 35 MPH WHEN UNEXPECTEDLY THE BRAKES ON MY E43 LOCKED UP LAUNCHING MYSELF AND MY PASSENGER FORWARD AGAINST OUR SEAT BELTS. THE ANTI-LOCK BRAKES ENGAGED; I HEARD THE REAR TIRES "CHATTER". THE CAR DID NOT COME TO A COMPLETE STOP; THE BRAKES DISENGAGED AND WE ROLLED FORWA…
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I WAS JUST DRIVING HOME ON A CITY STREET (9/20/18) AT ABOUT 35 MPH WHEN UNEXPECTEDLY THE BRAKES ON MY E43 LOCKED UP LAUNCHING MYSELF AND MY PASSENGER FORWARD AGAINST OUR SEAT BELTS. THE ANTI-LOCK BRAKES ENGAGED; I HEARD THE REAR TIRES "CHATTER". THE CAR DID NOT COME TO A COMPLETE STOP; THE BRAKES DISENGAGED AND WE ROLLED FORWARD. UNTIL I REALIZED WHAT HAPPENED I THOUGH I HIT SOMETHING. THERE WAS NO ONE IN FRONT OF ME, BUT THERE WAS SOMEONE BEHIND AND BESIDE ME. I TOOK THE CAR INTO MERCEDES AND THEY UPDATED THE SOFTWARE AND CHECKED THE SENSORS AND REPORTED BACK THAT EVERYTHING IS WORKING PROPERLY. SINCE THEY DID NOT FIND ANYTHING SPECIFIC - I FEEL THAT THE CAR HAS A DEFECT THAT IS DANGEROUS TO THE PUBLIC AND SHOULD BE RECALLED UNTIL A SOLUTION CAN BE DEMONSTRATED. THE PUBLIC NEEDS TO KNOW ABOUT THIS. OTHERS HAVE REPORTED THIS EXACT OCCURENCE. THIS IS A DEFECT THAT WILL RESULT IN SERIOUS INJURY - OR WORSE. THE CAR HAS PREMIUM PACKAGE 3 WHICH INCLUDES THE ACTIVE BRAKE ASSIST PROGRAM. I SUSPECT THIS WAS THE PROBLEM. ANOTHER PERSON REPORTED THIS WHEN CROSSING ONTO A BRIDGE. THAT WAS MY SPECIFIC EVENT ALSO; THE CAR DIPPED SLIGHTLY AS I WENT FROM STREET PAVEMEN TO BRIDGE PAVEMENT. PLEASE COMPEL MERCEDES TO TAKE RESPONSIBLE ACTION AND TAKE STEPS NECESSARY TO PROTECT THE PUBLIC; REGARDLESS OF HOW RARE THE EVENT MAY BE.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 Mercedes-Benz E300 4Matic, E300, E43 AMG, and E400 vehicles. The headlight horizontal adjustment screws on these vehicles may not be properly sealed behind a non-removable sealing cap to keep headlights from being readjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: If the headlight's horizontal aim is altered, a misaimed headlight may lead to an insufficiently illuminated roadway, which may increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will retrofit the sealing caps for the headlights, free of charge. The recall is expected to begin in June 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018050012.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 E300 4Matic, E300, and E43 AMG vehicles fitted with LED headlights. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: An insufficiently illuminated roadway may increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on April 3, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018030005.
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.
Consequence & remedy
Consequence: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence & remedy
Consequence: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Additional source detail variants (2)
Electrical System:starter Assembly
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Engine And Engine Cooling:engine
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 E300, E300 4Matic, and E43 AMG vehicles. The front passenger occupant detection control unit may have been incorrectly installed. As a result, the front passenger seat occupant may be misclassified. For example, an adult may be misclassified as a child seat, causing the front passenger air bag to be deactivated in the event of a crash.
Consequence & remedy
Consequence: If the passenger front air bag does not deploy as intended in the event of a crash, it can increase the risk of a injury.
Remedy: MBUSA will notify owners, and dealers will inspect the routing of the pressure hose of the seat occupancy detection control unit and replace the pressure hose and seat occupancy detection mat if necessary, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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2017 MERCEDES-BENZ Amg E43 Problems, Complaints & Recalls | Skip That Year
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