IllustrationNOV 14 EARLY MORNING A FIRE STARTED IN THE TRUCK OF MY CAR. COMPLETELY DESTROYED THE CAR. WAS PARKED IN MY GARAGE. TRUCK WAS EMPTY. HAD JUST USED CAR MORNING OF NOV 13 AND ALL WAS FINE. *****PLEASE SEE IMAGES IMG_1733, IMG_1734 AND IMG_1738 THANK YOU.
2004 Mercedes Benz SL500
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all SL500 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
50–25K
425–50K
950–75K
975–100K
9100–150K
1150K+
37 reports with mileage · 8 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Suspension. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Service Brakes. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel System, Gasoline. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports3 fire reports3 injury reports
What owners actually said
45 reportsDUE TO DETERIORATION OF THE WIRING HARNESS CONNECTION OR FAILURE OF THE HYDRAULIC PUMP, THE SENSOTRONIC BRAKE CONTROL (SBC) SYSTEM MAY DEFAULT TO THE HYDRAULIC BACK-UP MODE. IN THE BACK-UP MODE, THE DRIVER HAS BRAKING POWER SUFFICIENT TO STOP THE VEHICLE, BUT GREATER BRAKE PEDAL PRESSURE IS REQUIRED AND BRAKE PEDAL TRAVEL WILL B…
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DUE TO DETERIORATION OF THE WIRING HARNESS CONNECTION OR FAILURE OF THE HYDRAULIC PUMP, THE SENSOTRONIC BRAKE CONTROL (SBC) SYSTEM MAY DEFAULT TO THE HYDRAULIC BACK-UP MODE. IN THE BACK-UP MODE, THE DRIVER HAS BRAKING POWER SUFFICIENT TO STOP THE VEHICLE, BUT GREATER BRAKE PEDAL PRESSURE IS REQUIRED AND BRAKE PEDAL TRAVEL WILL BE NOTICEABLY LONGER. DEALERS WILL INSTALL A BRACKET AND REPLACEMENT GROUND WIRE TO THE SBC PUMP UNIT ON ALL AFFECTED VEHICLES. ADDITIONALLY, DEALERS WILL INSPECT AND REPLACE THE SSC PUMP UNIT IN CERTAIN SL MODELS. THE MERCEDES-BENZ RECALL NUMBERS ARE 2005070007 AND 2005110001. RESEARCH SHOWS ONLY 59% OF THE 100% REQUIRED RECALL WAS DONE PROPERLY BY AN AUTHORIZED DEALER. THIS ISSUE WAS NOT DISCLOSED WHEN I PURCHASED THIS CAR AND, THE REQUIRED WORK WAS NOT DONE AND, MERCEDES SAID THE 60 DAYS FROM RECALL HAD PASSED - YET THE REPORTS SENT TO NHTSA BY MERCEDES BENZ APPEARS TO BE FALSE DATA - THIS SHOULD BE INVESTIGATED.
I PURCHASED THIS VEHICLE IN 2014. MY BRAKES COMPLETELY WENT OUT WHILE DRIVING JANUARY 1 2018. I WAS ATTEMPTING TO STOP AT AN INTERSECTION WHEN THE THE VEHICLE WOULD NOT STOP WITH ONCOMING TRAFFIC ON BOTH SIDES COMING TOWARDS ME. I IMMEDIATELY PRESSED THE ACCELERATOR AND SPED THROUGH THE INTERSECTION TO AVOID AN ACCIDENT....ABSOL…
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I PURCHASED THIS VEHICLE IN 2014. MY BRAKES COMPLETELY WENT OUT WHILE DRIVING JANUARY 1 2018. I WAS ATTEMPTING TO STOP AT AN INTERSECTION WHEN THE THE VEHICLE WOULD NOT STOP WITH ONCOMING TRAFFIC ON BOTH SIDES COMING TOWARDS ME. I IMMEDIATELY PRESSED THE ACCELERATOR AND SPED THROUGH THE INTERSECTION TO AVOID AN ACCIDENT....ABSOLUTELY TERRIFYING AND WITHOUT ANY WARNING WHATSOEVER. BECAUSE THE DEALERSHIP WAS CLOSED I WAS UNABLE TO SEEK SERVICE THAT DAY. I CALLED MERCEDES OF RICHMOND VA BEING THAT WAS THE CLOSEST DEALERSHIP WHERE I WAS VISITING AT AT THE TIME. UNFORTUNATELY I COULD NOT GET AN APPOINTMENT UNTIL JANUARY 3RD. I HAD IT TOWED THAT MORNING AND THEY CAME BACK HOURS LATER NOTIFYING ME IT WAS IN FACE THE SBC SYSTEM WHICH NEEDED TO BE REPLACED AT THE COST OF $2006. I WAS OUTRAGED LEARNING THAT MBUSA KNEW OF THIS ISSUE NHTSA CAMPAIGN NUMBER 04V296000 IN JUNE 2004 BUT CLOSED IT OUT IN DECEMBER 2013. I DID NOT PURCHASE THE VEHICLE UNTIL 2014. I ASKED IF THERE WAS ANYTHING THEY COULD DO TO ASSIST ME AS ONE OF THE ASSOCIATES INFORMED ME ABOUT "GOOD WILL" SERVICE WHERE THEY MIGHT CONSIDER MY SITUATION AND HELP. I WAS AGAIN EXTREMELY DISAPPOINTED TO LEARN THEY WOULD ONLY ASSIST WITH $300 AS WE HAVE 2 MERCEDES AND HAVE INCURRED THOUSANDS OF DOLLARS IN KNOWN REPAIR ISSUES OF THE FEW YEARS. I AM ASKING THAT MBUSA ACCEPT THE COST OF THIS REPAIR AS IT WAS A KNOWN ISSUE THAT THEY WERE REPLACING AT NO COST TO OWNER. I HAVE 131,000 MILES ON THE CAR WHICH IS UNDER MILEAGE FOR THAT YEAR. THEY TOLD ME TO ASK MERCEDES IF THEY WOULD CONSIDER ASSISTING IN ANY WAY BUT THEY SAID THERE WAS NOTHING THEY COULD DO.
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ SL500. THE CONTACT STATED THAT THE SUSPENSION FAILED AND CAUSED THE WHEELS TO DROP AGAINST THE INSIDE OF THE FENDERS. THE VEHICLE WAS INOPERABLE UNLESS LIFTED UP WITH SOME SORT OF LIFTING EQUIPMENT. THE CONTACT INFORMED MERCEDES-BENZ OF OKLAHOMA CITY WHO STATED THAT THE FAILURE WAS A DES…
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TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ SL500. THE CONTACT STATED THAT THE SUSPENSION FAILED AND CAUSED THE WHEELS TO DROP AGAINST THE INSIDE OF THE FENDERS. THE VEHICLE WAS INOPERABLE UNLESS LIFTED UP WITH SOME SORT OF LIFTING EQUIPMENT. THE CONTACT INFORMED MERCEDES-BENZ OF OKLAHOMA CITY WHO STATED THAT THE FAILURE WAS A DESIGN ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
"TAKATA RECALL" 1. THE TOTAL BODY OF MY 2004 SL MERCEDES BENZ SUDDENLY COLLAPSED WITHOUT WARNING TO WITHIN 3 INCHES FROM HI-WAY WHILE TRAVELING ON THE FREEWAY APPROXIMATELY 50 MILES AN HOUR CAUSING ME TO LOOSE CONTROL DUE TO THE WHEELS TO DRAG AGAINST THE UNDERCARRIAGE AND DAMAGE TO FRONT BUMPER PREVENTING ME ME TO STEER FREELY …
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"TAKATA RECALL" 1. THE TOTAL BODY OF MY 2004 SL MERCEDES BENZ SUDDENLY COLLAPSED WITHOUT WARNING TO WITHIN 3 INCHES FROM HI-WAY WHILE TRAVELING ON THE FREEWAY APPROXIMATELY 50 MILES AN HOUR CAUSING ME TO LOOSE CONTROL DUE TO THE WHEELS TO DRAG AGAINST THE UNDERCARRIAGE AND DAMAGE TO FRONT BUMPER PREVENTING ME ME TO STEER FREELY WHILE FLUID FROM THE RUPTURED ABC VALVE LINE APPARENT SPRAYED ON TO THE ENGINE. THE RED ABC LIGHT CAME ON SAYING STOP TO LOW TO DRIVE FOLLOWED BY RED SRS LIGHT (SAFETY RESTRAINT SYSTEM/ AIR BAGS) THE INTERNET REVILES A MULTITUDE OF OWNERS OF THIS CLASS AND YEAR MERCEDES BENZ HAVING THE SAME PROBLEM DUE TO A RUPTURED HYDRAULIC LINE
"TAKATA RECALL" 1. THE TOTAL BODY OF MY 2004 SL MERCEDES BENZ SUDDENLY COLLAPSED WITHOUT WARNING TO WITHIN 3 INCHES FROM HI-WAY WHILE TRAVELING APPROXIMATELY 50 MILES AN HOUR CAUSING THE WHEELS TO DRAG AGAINST THE UNDERCARRIAGE AND DAMAGE TO FRONT BUMPER PREVENTING ME ME TO STEER FREELY WHILE FLUID FROM THE RUPTURED ABC VALVE…
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"TAKATA RECALL" 1. THE TOTAL BODY OF MY 2004 SL MERCEDES BENZ SUDDENLY COLLAPSED WITHOUT WARNING TO WITHIN 3 INCHES FROM HI-WAY WHILE TRAVELING APPROXIMATELY 50 MILES AN HOUR CAUSING THE WHEELS TO DRAG AGAINST THE UNDERCARRIAGE AND DAMAGE TO FRONT BUMPER PREVENTING ME ME TO STEER FREELY WHILE FLUID FROM THE RUPTURED ABC VALVE LINE APPARENT SPRAYED ON TO THE ENGINE. THE RED ABC LIGHT CAME ON SAYING STOP TO LOW TO DRIVE FOLLOWED BY RED SRS LIGHT (SAFETY RESTAINT SYATEM/ AIR BAGS)
I LIVE IN TEXAS AND MY MERCEDES WENT INTO LIMP MODE AT A RED LIGHT. I CAN NOT GET MY TRANSMISSION REPAIRED ANYWHERE ELSE BECAUSE THEY HAVE MADE IT IMPOSSIBLE FOR ANY OTHER SHOPS TO BE ABLE TO SERVICE THIS SPECIFIC TRANSMISSION. THEY TELL ME AND I QUOTE "WE ARE UNABLE TO WORK ON THIS TRANSMISSION BECAUSE IT REQUIRES SPECIAL TOOL…
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I LIVE IN TEXAS AND MY MERCEDES WENT INTO LIMP MODE AT A RED LIGHT. I CAN NOT GET MY TRANSMISSION REPAIRED ANYWHERE ELSE BECAUSE THEY HAVE MADE IT IMPOSSIBLE FOR ANY OTHER SHOPS TO BE ABLE TO SERVICE THIS SPECIFIC TRANSMISSION. THEY TELL ME AND I QUOTE "WE ARE UNABLE TO WORK ON THIS TRANSMISSION BECAUSE IT REQUIRES SPECIAL TOOLS WHICH ONLY MERCEDES DEALERSHIP CARRY SO YOU WILL HAVE TO TAKE IT TO THEM, SORRY" PLEASE, PLEASE, PLEASE RECALL THIS TRANSMISSION!!! ANOTHER TIME I WAS DIVING DOWN THE HWY DOING 70MPH WHEN THE ABC TOO LOW DASH LIGHT CAME ON AS WELL AS MY CAR DROPPING 2 INCHED TO THE GROUND AS I WAS DRIVE 70MPH PLUS I LOST CONTROL OF STEERING. AND ONCE AGAIN NO ONE COULD WORK ON IT BECAUSE IT REQUIRES SPECIAL TOOLS. AND THE ONE PLACE THAT COULD SAID THEY WERE MERCEDES BENZ CERTIFIED. AFTER HAVING MY CAR 3 DAYS AND PAYING $125 FOR A DIAGNOSTIC TEST. I WAS TOLD IT WAS GOING TO BE $5000+ TO FIX. LONG STORY SHORT I PAYED THE CAR LOT WHERE I BOUGHT IT FROM $3587.00 TO FIX IT .
BRAKES FAIL...WARNING LIGHT ONLY AFTER YOU HAVE NO BRAKES...A SUICIDE MACHINE IN TRAFFIC
I HAVE HAD MAJOR PROBLEMS WITH THE SUSPENSION. THE ABC LIGHT CAME ON BEFORE. THE CAR DROPPED ON THE FREEWAY. I ALMOST LOST CONTROL. IT IS A MAJOR PROBLEM THAT SHOULD HAVE BEEN RECALLED AND FIXED PROPERLY. I'VE ONLY DRIVEN 400 MILES IN THE LAST FEW YEARS TOTAL BECAUSE I'M AFRAID SOMETHING BAD WILL HAPPEN AGAIN.
THE VEHICLES SUSPENSION ERRATICALLY LOWERS AND RISES WHILE DRIVING CAUSING THE DRIVER TO LOSE TEMPORARY CONTROL OF THE VEHICLE. THIS OCCURS UNEXPECTEDLY AT ALL SPEEDS. THE VEHICLE HAS BEEN TOWED TO THE MERCEDES DEALER 4 TIMES. THE DEALER HAS FLUSHED THE HYDRAULIC FLUID ONCE, REPLACED ONE STRUT TWICE, AND 3 SUSPENSION ACCELERATIO…
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THE VEHICLES SUSPENSION ERRATICALLY LOWERS AND RISES WHILE DRIVING CAUSING THE DRIVER TO LOSE TEMPORARY CONTROL OF THE VEHICLE. THIS OCCURS UNEXPECTEDLY AT ALL SPEEDS. THE VEHICLE HAS BEEN TOWED TO THE MERCEDES DEALER 4 TIMES. THE DEALER HAS FLUSHED THE HYDRAULIC FLUID ONCE, REPLACED ONE STRUT TWICE, AND 3 SUSPENSION ACCELERATION SENSORS AND 1 SEND UNIT. THE VEHICLE WAS RETURNED TO ME SEVERAL TIMES AND CONDITION CONTINUED AND WAS RETURNED BACK TO THE DEALER. CURRENTLY THE DEALER HAS THE VEHICLE AND IS NOT SURE HOW TO REPAIR IT. THE VEHICLE COMPUTER DOES NOT INDICATE CODES, BUT DEALER HAS DRIVEN THE VEHICLE AND WITNESS THIS UNSAFE CONDITION. A FORMAL COMPLIANT BEEN FILED WITH MERCEDES USA. THE VEHICLE IS UNSAFE TO DRIVE BASED ON CURRENT CONDITION.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE07042 · Air Suspension System Failure
Opened Aug 14, 2007 · Closed Nov 20, 2007
Status: closed (inferred from source dates) · Suspension; Suspension:front:springs:air Suspension System; Suspension:front:springs:air Suspension:lines And Fittings; Suspension:front:springs:air Suspension:springs/bags; Suspension:rear; Suspension:rear:springs:air Suspension System; Suspension:rear:springs:air Suspension System:lines And Fittings; Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Additional source detail variants (8)
Suspension:front:springs:air Suspension:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.