IllustrationHEARING CLANGING, THUMP NOISE BETWEEN SEATS AND TRUCK, TOOK IT TO A REPAIR SHOP AND WAS ADVISED IT IS A COMMON ISSUE WITH THIS MODEL - PROBLEM WITH BAFFLE IN THE TANK AND MIGHT HAVE COME OFF, SEARCHED ON-LINE AND FOUND HUNDREDS OF COMPLAINTS FOR THE SAME ISSUE, WAS THIS EVER ADDRESSED BY MB AND RECALLED?
2003 Mercedes Benz SL500
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all SL500 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
40–25K
1325–50K
2950–75K
1475–100K
6100–150K
1150K+
67 reports with mileage · 13 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Suspension. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel System, Gasoline. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports3 fire reports1 injury reports
What owners actually said
80 reportsMY CAR IS A 2003 MERCEDES BENZ SL500. THE ABC LIGHT KEEPS COMING ON AND THE CARS SUSPENSION CONTINUES TO RAISE AND FALL. MANY TIMES ONE SIDE HIGHER THAN THE OTHER AND NOT EVENLY. IN 2013 I HAD A SIMILAR PROBLEM AND ENDED UP COSTING ROUGHLY $3200. OBVIOUSLY, THIS IS AN UNSAFE MECHANICAL ISSUE. AFTER REVIEWING YOU SITE FOR RECALLS…
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MY CAR IS A 2003 MERCEDES BENZ SL500. THE ABC LIGHT KEEPS COMING ON AND THE CARS SUSPENSION CONTINUES TO RAISE AND FALL. MANY TIMES ONE SIDE HIGHER THAN THE OTHER AND NOT EVENLY. IN 2013 I HAD A SIMILAR PROBLEM AND ENDED UP COSTING ROUGHLY $3200. OBVIOUSLY, THIS IS AN UNSAFE MECHANICAL ISSUE. AFTER REVIEWING YOU SITE FOR RECALLS ON MB 2003 SL500, IT APPEARS THERE WAS A RECALL FOR THIS PROBLEM ON MY MODEL YEAR AND CAR. AFTER SPEAKING TO MB OF SARASOTA AND MBUSA IT WAS VIN# SPECIFIC AND MY VIN WASNT INCLUDED. I AM VERY CONFUSED HOW THIS DOESNT COVER MY VEHICLE. NHTSA CAAMPAIGN NUMBER : 08V405000. OBVIOUSLY, THIS SHOULD NOT BE VIN SPECIFIC AS MY CAR HAS THIS PROBLEM FOR THE SECOND TIME AND VERY EXPENSIVE TO CORRECT. IT IS A DANGEROUS MECHANICAL DEFECT THAT MB SHOULD TAKE CARE OF. ANY HELP WOULD BE APPRECIATED.
SOMETIMES WHEN I START THE CAR THE LIGHTS ON THE DASH WILL NOT COME ON AND NONE OF THE GAUGES WORK ! THEN I TURN IT OFF AND BACK ON AGAIN AND IT WORKS! ALSO WHEN I'M DRIVING AND HIT A LITTLE BUMP ON THE FREEWAY AND ROAD THE DASH LIGHTS TURN RED AND SAYS DRIVE CAREFULLY THEN 2 SECONDS LATER GOES BACK TO NORMAL!
THE ABC SUSPENSION SYSTEM FAILS WHILE DRIVING CAUSING SUSPENSION TO LOWER AND VEHICLE IS DIFFICULT TO HANDLE. THE FRONT END IS SPONGY AND DIPS UP AND DOWN. RED WARNING DO NOT DRIVE ILLUMINATES. VERY UNSAFE.
MERCEDES BENZ 2003 SL 500. IN 2011 WITH 34,000 MILES ON ENGINE, WHILE DRIVING ON HIGHWAY HEARD LOUD NOISE HAD TO PULL OVER QUICKLY BECAUSE FRONT OF CAR DROPPED RUBBING ON TIRES WHICH RESULTED IN ONE BLOWN OUT TIRE AND HAD CAR TOWED TO NEAREST DEALERSHIP, THANK GOD CUZ INNOCENT PEOPLE OR MYSELF COULD HAVE BEEN HURT SERIOUSLY, TH…
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MERCEDES BENZ 2003 SL 500. IN 2011 WITH 34,000 MILES ON ENGINE, WHILE DRIVING ON HIGHWAY HEARD LOUD NOISE HAD TO PULL OVER QUICKLY BECAUSE FRONT OF CAR DROPPED RUBBING ON TIRES WHICH RESULTED IN ONE BLOWN OUT TIRE AND HAD CAR TOWED TO NEAREST DEALERSHIP, THANK GOD CUZ INNOCENT PEOPLE OR MYSELF COULD HAVE BEEN HURT SERIOUSLY, THIS WAS A $5,000 JOB . 2014 WITH 45,000 MILES ON ENGINE WHILE DRIVING ON HIGHWAY I HEARD AGAIN THAT DISTINCTIVE LOUD SOUND WHICH RESULTED IN LEFT SIDE OF CAR DROPPED RUBBING ON TIRES, FENDER AND TIRE WAS DAMAGED HAD CAR TOWED TO NEAREST MB DEALERSHIP. HYDRAULIC FLUID PROBLEMS HAS PLAGUE THIS QUALITY SERIES CAR . THIS UNFORTUNATE EVENT COST ME $9,800.00 BECAUSE I ALSO HAD TO REPAIR THE ROOF AS IT IS A CONVERTIBLE AND HYDRAULICS PLAYS AN IMPORTANT ROLE IN THE OPERATIONS OF THE ROOF . 2018 WITH 60,000 MILES ON ENGINE, WHILE DRIVING IN THE CITY, I HEARD LOUD THUD UNDER CAR I QUICKLY SWERVE OFF ROAD TO SAFE SPOT CUZ I KNEW THERE WAS A PROBLEM AGAIN, THE RIGHT SIDE OF CAR DROPPED WITH FLUID SPRAYING OUT , CAR THEN STARTED RESTING ON FRONT AND REAR TIRES WITH HYDRAULIC FLUID SPRAYED EVERY WHERE ,HAD THIS PROBLEM FIXED COST WAS $2,000 . FEW MONTHS AFTER THE SAME PROBLEM OCCURRED AGAIN . THIS CAR THAT I LOVE SO MUCH HAS BEEN SITTING IN MY GARAGE BECAUSE CAR CANT BE DRIVEN AND THE FRONT END / BODY OF CAR IS RESTING ON BOTH TIRES LEFT AND RIGHT SIDE . I AM MENTALLY AND PHYSICALLY DRAINED AND ALSO MY POCKETS . MERCEDES BENZ CORP. IS FULLY AWARE OF THIS PROBLEM BECAUSE OF THOUSANDS OF COMPLAINTS FROM OWNERS JUST LIKE MYSELF . AS A MULTI MILLION DOLLAR COMPANY THEY SHOULD HAVE TAKEN THE RESPONSIBILITY OF A RECALL IN GOOD FAITH TO ASSIST US , AFTER ALL THEY WOULD NOT BE WHERE THEY ARE TODAY WITHOUT US CUSTOMERS . MERCEDES BENZ CORP. WILLFULLY AND INTENTIONALLY IS KEEPING A BLIND EYE TO THIS BIG PROBLEM WHILE WE THE CUSTOMERS ARE BEING TAKEN ADVANTAGE OFF
ABC AND CONVERTIBLE ARE NOT FUNCTIONING AS ITS SUPPOSED, WHILE THE CAR NOT BENN DRING NOR USING THE FEATURES. THE KEYLESS REMOTE KEY ENTRY IS NOT WORKING!
ABS PROBLEM MY CAR WONT GO UP OR DOWN IT IS IN THE DOWN POSITION ABS LIGHT IS ON DON T NO WHAT PROBLEM IS I BELIEVE THAT THERE IS A RECALL ON THIS PROBLEM.
WHILE DRIVING MY MERCEDES BENZ 2003 SL500 THE BRAKES BECAME DISABLED WITHOUT WARNING. IT WAS A TERRIFYING EXPERIENCE. THE FIRST MERCEDES DEALER I PHONED TOLD ME THAT THERE WAS NO KNOWN SAFETY RECALLS FOR THE BRAKES. THE SECOND MERCEDES DEALER THAT I CONTACTED INFORMED ME ABOUT 2 RECALLS IN 2004 AND 2005. I PHONED THE MERCEDES …
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WHILE DRIVING MY MERCEDES BENZ 2003 SL500 THE BRAKES BECAME DISABLED WITHOUT WARNING. IT WAS A TERRIFYING EXPERIENCE. THE FIRST MERCEDES DEALER I PHONED TOLD ME THAT THERE WAS NO KNOWN SAFETY RECALLS FOR THE BRAKES. THE SECOND MERCEDES DEALER THAT I CONTACTED INFORMED ME ABOUT 2 RECALLS IN 2004 AND 2005. I PHONED THE MERCEDES BENZ USA HEADQUARTERS AND SPOKE TO A CASE MANAGER WHO TOLD ME THAT MERCEDES' RESPONSIBILITY WITH THIS SAFETY ISSUE EXPIRED IN 2012. HOW CAN A SAFETY ISSUE SUCH AS HAVING NO BRAKES WHILE DRIVING EXPIRE? HOW CAN A CORPORATION BE ALLOWED TO WALK AWAY FROM THIS TYPE OF POTENTIALLY DEADLY SAFETY ISSUE? THIS IS A WELL DOCUMENTED SAFETY ISSUE WITH THIS CAR.
WHILE DRIVING THE CAR IN TOWN ON CITY STREETS THE SBS BRAKE SYSTEM FAILED AS I CAME TO A TURN LEAVING ME WITH NO BRAKE RESPONSE EVEN THOUGH THE DEALER SAYS IT WAS SUPPOSED TO HAVE HYDRAULIC BACK-UP TO STOP THE CAR. I WAS ABLE TO COAST AND STOP THE CAR ONLY WITH THE EMERGENCY HAND BRAKE. THE SBS SYSTEM HAS BEEN RECALLED TWICE BY…
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WHILE DRIVING THE CAR IN TOWN ON CITY STREETS THE SBS BRAKE SYSTEM FAILED AS I CAME TO A TURN LEAVING ME WITH NO BRAKE RESPONSE EVEN THOUGH THE DEALER SAYS IT WAS SUPPOSED TO HAVE HYDRAULIC BACK-UP TO STOP THE CAR. I WAS ABLE TO COAST AND STOP THE CAR ONLY WITH THE EMERGENCY HAND BRAKE. THE SBS SYSTEM HAS BEEN RECALLED TWICE BY THE FACTORY BUT THERE IS STILL SOMETHING VERY WRONG WHEN A MODERN CAR HAD NO BACK-UP SYSTEM. THESE CARS ARE DANGEROUS! LUCKILY FOR ME THERE WAS NO ACCIDENT AND I HAD THE CAR TOWED TO THE DEALER AND IT IS BEING REPAIRED.
I OWN A 2003 MERCEDES BENZ SL 500 AND REPLACED THE HYDRAULIC PUMP IN 2014 FOR $6400.00. THE CAR WOULD DROP LOW (ON ONE SIDE IF PARKED FOR A FEW HOURS). TODAY, JANUARY 5, 2017 - THE IDENTICAL PROBLEM HAPPENED AGAIN. WHILE DRIVING, I HEARD A LOUD BURSTING SOUND AND THEN HYDRAULIC FLUID BEGAN SEEPING OUT ALSO, THE ABC RED DASH …
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I OWN A 2003 MERCEDES BENZ SL 500 AND REPLACED THE HYDRAULIC PUMP IN 2014 FOR $6400.00. THE CAR WOULD DROP LOW (ON ONE SIDE IF PARKED FOR A FEW HOURS). TODAY, JANUARY 5, 2017 - THE IDENTICAL PROBLEM HAPPENED AGAIN. WHILE DRIVING, I HEARD A LOUD BURSTING SOUND AND THEN HYDRAULIC FLUID BEGAN SEEPING OUT ALSO, THE ABC RED DASH LIGHT ILLUMINATED STATING THAT THE CAR IS "TOO LOW TO DRIVE". I MANAGED TO SLOWLY DRIVE HOME (WITHOUT POWER STEERING). THIS IS A HUGE DEFECT IN MERCEDES BENZ TECHNOLOGY AND MANUFACTURING - A CLASS ACTION LAWSUIT IS ABSOLUTELY NECESSARY. THIS VEHICLE IS DEFECTIVE AND DANGEROUS TO OPERATE. ALSO, CONSUMERS SHOULD NOT SPEND THOUSANDS UPON THOUSANDS OF DOLLARS ON DEFECTIVE PARTS. BY THE WAY, THIS VEHICLE HAS ALWAYS BEEN SERVICED BY MERCEDES BENZ DEALERSHIP TECHNICIANS. I WOULD APPRECIATE ANY ADDITIONAL INFORMATION OR SUPPORT FROM THE NHTSA AS I PURSUE VIABLE RECOURSE OPTIONS. THANK YOU! *TR
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE07042 · Air Suspension System Failure
Opened Aug 14, 2007 · Closed Nov 20, 2007
Status: closed (inferred from source dates) · Suspension; Suspension:front:springs:air Suspension System; Suspension:front:springs:air Suspension:lines And Fittings; Suspension:front:springs:air Suspension:springs/bags; Suspension:rear; Suspension:rear:springs:air Suspension System; Suspension:rear:springs:air Suspension System:lines And Fittings; Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Additional source detail variants (8)
Suspension:front:springs:air Suspension:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.