2003 Mercedes Benz ML350

IN REGARDING TO SAFETY RECALL #2003-040005: 1. HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER FAILED TO PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION. 2. ITS CONSEQUENCES: A. POWER STEERING PUMP FAILING B. VALVE COVERS LEAKING 3. MERCEDES-BENZ OF SOUTH CHARLOTTE REPLACED POWER STEERING PUMP, REPLACED VALVE COVER GASKETS. TOTAL CHARGES WERE $1,544.62 ($775.40 FOR PARTS, THE REST WAS FOR LABOR). SAFETY RECALL #2003-040005 LETTER STATES THAT "IF YOU HAVE PAID TO HAVE THIS RECALL CONDITION CORRECTED PRIOR TO THIS NOTICE YOU MAY BE ELIGIBLE TO RECEIVE REIMBURSEMENT". I PRESENTED THIS CASE TO MERCEDES-BENZ OF SOUTH CHARLOTTE BUT THEY DENIED MY REQUEST FOR REIMBURSEMENT. I STRONGLY BELIEVE THAT I SHOULD RECEIVE THE REIMBURSEMENT. I HAVE ALL THE DOCUMENT TO SUPPORT THIS CASE. PLEASE HELP US TO INVESTIGATE THIS MATTER. THANK YOU IN ADVANCE FOR YOUR ATTENTION AND TIME. *TR

I OWN A MERCEDES ML 350 2003; WHILE DRIVING THE CAR TO WORK THIS MORNING THE CAR STOPPED ACCELERATING, BECAME DISABLED AND STEERING, BECAME IMPOSSIBLE. THE CAR SLOWED ON ITS OWN WHILE I WAS IN TRAFFIC ON A MAJOR ROAD WITH SPEED LIMITS UP TO 40 MPH AND I WAS UNABLE TO MOVE THE CAR INTO THE SHOULDER CREATING A MAJOR SAFETY ISSUE. EVENTUALLY THE CAR COASTED ONTO THE SHOULDER AND ALL LIGHTS BECAME ILLUMINATED ON THE DASHBOARD. UPON HAVING IT TOWED TO MERCEDES BENZ I WAS TOLD THAT IT WAS INITIALLY A KEY FAILURE IN WHICH COMMUNICATION BETWEEN THE KEY AND THE COMPUTER IN THE CAR COULD BE LOST WHICH WOULD RESULT IN A LOSS OF POWER TO THE VEHICLE. AFTER MY REACTION WHICH WAS "AND YOU GUYS ARE COMFORTABLE WITH THAT" I WAS TOLD THAT INSTEAD IT WAS THE CRANK SHAFT SENSOR. CURRENTLY MERCEDES HAS A RECALL PENDING OR BEING CONSIDERED ON ONE OF THERE 2007 MODELS FOR THE SAME PROBLEM, BUT THIS WAS NOT COVERED UNDER WARRANTY AND IS NOT CURRENTLY A RECALL, BUT SHOULD BE. THERE ARE NUMEROUS COMPLAINTS ON THE WEB REGARDING THIS ISSUE. *TR